Steam Support No response

[shinigami8671]

Created a ticket 4 days ago and didn't receive even a single response from them for the entirety of 3 damn days.
Created another ticket yesterday and 24hrs later still nothing.

Issue: My brother's account is restricted due to fraudulent activity after I tried adding money through my personal bank account.
The bank withheld the payment at first (guessing because it was a never seen before purchase) but after I called them it was cleared within 10mins and the $$ came through in the steam wallet.
And yet the account is still restricted and I cant figure out why.

Have there been any policy changes that I'm not aware of? He hasnt bought anything in a year and a half , does that have anything to do with it? They won't even clarify what the exact problem is so I can try and maybe fix it.

Its been 2 years since we last played together so I was hoping to finally play a few games with him on Christmas but these guys are unprofessional af.

Is there anything else I can do about this other than just wait blindly? Got a 120$ sitting in there that he can't use.

[cSg|mc-Hotsauce]

You must wait. Stop making new tickets.

[Reaper]

Creating a new ticket basically bumped you to the back of the line

[shinigami8671]

That's great. Multi billion dollar company with the customer support of your local homeless shelter.

[Nx Machina]

You accessed his account (against the SSA) and used "your" payment method to add funds then wonder why it is seen as fraudulent activity.

Secondly you are not the only one contacting Stream Support and some issues are far more serious from their perspective as in "fraudulent activity".

[no154370]

Originally posted by shinigami8671:

That's great. Multi billion dollar company with the customer support of your local homeless shelter.

this post of yours is

1) extremely rude

---------------------------------------------------------------

just because you spend tens of $$$$ on Steam Platform doesn't give you SPECIAL PRIVILEGES

and allows you to JUMP THE QUEUE.

everyone here ARE TREATED AS EQUAL and no EXCEPTIONS.

[Teksura]

What exactly does the restriction say and where does he see it?

[no154370]

Originally posted by Teksura:

What exactly does the restriction say and where does he see it?

go and read OP's original post before commenting here please.

[Teksura]

Originally posted by no154370:

Originally posted by Teksura:

What exactly does the restriction say and where does he see it?

go and read OP's original post before commenting here please.

At no point does OP copy/paste what they are seeing telling them the account is restricted. We ask these questions because these messages almost always explain the exact answer to the questions OP has, as well as what you can to do about it if anything.

So, I'm not trying to be as rude as you tried to be just now, but go and read OP's original post before commenting here please. Then you'll have a better idea what is and is not in the actual OP.

[shinigami8671]

Originally posted by no154370:

Originally posted by shinigami8671:

That's great. Multi billion dollar company with the customer support of your local homeless shelter.

this post of yours is

1) extremely rude

---------------------------------------------------------------

just because you spend tens of $$$$ on Steam Platform doesn't give you SPECIAL PRIVILEGES

and allows you to JUMP THE QUEUE.

everyone here ARE TREATED AS EQUAL and no EXCEPTIONS.

It is rude to point out the FACT that a business that generates hundreds of millions in profits every year has the worst customer support of all its competitors? Who is rude to?

If you can't even post with your original profile then don't bother posting at all Karen. You are adding zero value to the conversation.

And I know that may have sounded like a question, but no, that's not rude. Keep your opinions to yourself.

[shinigami8671]

Originally posted by Teksura:

Originally posted by no154370:

go and read OP's original post before commenting here please.

At no point does OP copy/paste what they are seeing telling them the account is restricted. We ask these questions because these messages almost always explain the exact answer to the questions OP has, as well as what you can to do about it if anything.

So, I'm not trying to be as rude as you tried to be just now, but go and read OP's original post before commenting here please. Then you'll have a better idea what is and is not in the actual OP.

It only says "fraudulent Activity" and all functions are suspended. Cant buy any games, cant even post on forum from there (hence using this one) or access market.
It just gives a bunch of generic reasons that COULD be the reason.

[shinigami8671]

Originally posted by Nx Machina:

You accessed his account (against the SSA) and used "your" payment method to add funds then wonder why it is seen as fraudulent activity.

Secondly you are not the only one contacting Stream Support and some issues are far more serious from their perspective as in "fraudulent activity".

Yes, I used my own account to add money to my brother's (i.e family member) account, how very perceptive of you.
Accessing the accounts of your family is not against any SSA because you NEED to do that to allow for "family sharing" function in the first place.

[Wolf Knight]

Originally posted by shinigami8671:

Originally posted by Nx Machina:

You accessed his account (against the SSA) and used "your" payment method to add funds then wonder why it is seen as fraudulent activity.

Secondly you are not the only one contacting Stream Support and some issues are far more serious from their perspective as in "fraudulent activity".

Yes, I used my own account to add money to my brother's (i.e family member) account, how very perceptive of you.
Accessing the accounts of your family is not against any SSA because you NEED to do that to allow for "family sharing" function in the first place.

incorrect. you dont need access to their account to set up family share. THEY have to log into their account on the computer you will be using to allow your account access to their library. and if you want to allow them access to your library, you have to log into your account on the computer they are going to be using.

you should not have their log in nor should they have yours. the SSA does not grant an exception. if it does, please show us where in the SSA it says you can log into a family members account.

[Teksura]

Originally posted by shinigami8671:

Originally posted by Nx Machina:

You accessed his account (against the SSA) and used "your" payment method to add funds then wonder why it is seen as fraudulent activity.

Secondly you are not the only one contacting Stream Support and some issues are far more serious from their perspective as in "fraudulent activity".

Yes, I used my own account to add money to my brother's (i.e family member) account, how very perceptive of you.
Accessing the accounts of your family is not against any SSA because you NEED to do that to allow for "family sharing" function in the first place.

Actually, no. You accessing your brother's account IS against the SSA. Setting up Family Sharing does not require you to access his account, it requires your brother to access his account and do what needs done. However, your brother is allowed to use your payment method with your permission.

With that said, it's all a technicality really. Valve obviously has no way of telling which of you is sitting at the keyboard when you're living in the same household. You accessing your brother's account has nothing to do with it.

Most likely what happened was the bank withholding the payment tripped the automatic protections. This can happen when a chargeback is done. As far as Valve knows, the payment was denied by the bank. You have already done what needs done, and "reversed" this, allowing the charge to go through. You are not seeing the restriction lifted yet because Valve wants to wait for the funds to actually process and reach their accounts to confirm the charge goes through before they reverse the activity. This can take up to 14 days, but realistically a week is normal. If you don't understand why it takes so long for that, it's the same reason why refunds take a week to 14 days to actually hit your card. Although the banking system is designed to make it look like money is transferred instantly, it actually takes a week or so for the money to get where it is supposed to go. To put it in perspective, when you walk into a store and buy something, that store doesn't see your money for a week, they let you walk out of the store with nothing but the promise from your bank that they are sending the money along.


So basically, wait. You have your support ticket already, leave it be and do not close it or open any new tickets. In a few more days time, you should see this clear up when the transfer is finished.

You are prolly wondering why, then, your brother's account says the money is in their steam wallet. This has a lot to do with just the way their system handles payment. They add the money to your wallet when the bank informs them that the money is on its way. But considering the bank has told them this once already and then withheld the funds, the system won't unlock the account until they actually get that money.

[no154370]

Originally posted by Teksura:

Originally posted by no154370:

go and read OP's original post before commenting here please.

At no point does OP copy/paste what they are seeing telling them the account is restricted. We ask these questions because these messages almost always explain the exact answer to the questions OP has, as well as what you can to do about it if anything.

So, I'm not trying to be as rude as you tried to be just now, but go and read OP's original post before commenting here please. Then you'll have a better idea what is and is not in the actual OP.

Originally posted by shinigami8671:

Created a ticket 4 days ago and didn't receive even a single response from them for the entirety of 3 damn days.
Created another ticket yesterday and 24hrs later still nothing.

Issue: My brother's account is restricted due to fraudulent activity after I tried adding money through my personal bank account.
The bank withheld the payment at first (guessing because it was a never seen before purchase) but after I called them it was cleared within 10mins and the $$ came through in the steam wallet.
And yet the account is still restricted and I cant figure out why.

Have there been any policy changes that I'm not aware of? He hasnt bought anything in a year and a half , does that have anything to do with it? They won't even clarify what the exact problem is so I can try and maybe fix it.

Its been 2 years since we last played together so I was hoping to finally play a few games with him on Christmas but these guys are unprofessional af.

Is there anything else I can do about this other than just wait blindly? Got a 120$ sitting in there that he can't use.

did you even read this part of the paragraph, especially the starting sentence that states "issue:, my brother's account is restricted due to fradulent activity".

clearly you never at all "teksura".

i do, and all those who replies before me also knows that OP also state it clearly too.

yet you still asks such a question where the answer is already given in your first post of this thread.

------------------------------------------------------------------

only rude and uncaring people will asks a question where the answer is already given by the owner of the thread.

[Nx Machina]

Originally posted by shinigami8671:

Yes, I used my own account to add money to my brother's (i.e family member) account, how very perceptive of you.

You accessed HIS Steam account to add the money from your bank account hence why it was flagged as fraudulent activity.

Originally posted by shinigami8671:

Accessing the accounts of your family is not against any SSA because you NEED to do that to allow for "family sharing" function in the first place.

https://store.steampowered.com/subscriber_agreement

C. Your Account (snipped)

You may not reveal, share or otherwise allow others to use your password or Account except as otherwise specifically authorized by Valve.

Your Account, including any information pertaining to it (e.g.: contact information, billing information, Account history and Subscriptions, etc.), is strictly personal.


As for Family Sharing "you" log into "your" Steam account on "his" PC to authorise Family Sharing, and "he" logs into "his" Steam account on "your" PC to authorise Family Sharing.

If you share a PC you and he have to log into YOUR OWN account.