STEAM RANDOMLY DISCONNECTING FROM NETWORK

[YUNG DVLLE]

Hello,
I am using a Ethernet connection directly to the modem and the Internet is very good, but when it comes to Steam, it randomly disconnects and reconnects all the time. This does affect the connection on my computer only when I am playing something on steam.

This is very frustating and I hope that someone will be able to help me, thanks.

[_I_]

when does it disconnect?

how fast is the internet connection?
post speedtest.net results

[chiefputsilao✖️ping]

ISP, type of internet?

i am on LTE internet. everytime there are strong winds, i get internet disconnections

[The Giving One]

Best way to troubleshoot this after using ethernet is booting into safe mode with networking and see if you notice improvement with Steam there.

If you have changed your OS lately, as in an upgrade to Windows 10 for example, then your drivers may be in question. You need to tell us your exact OS situation there in that case, please , and also post the OS you are using now.

Sometimes, resetting the modem may be helpful also. I would worry about that lastly. Try safe mode with networking and disable any VPN you may be using. See this list for some software that may affect Steam in a normal boot, but a safe boot bypasses these so that is why it is a good method to use.

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

I just had a Windows update here that seemed to affect my connections also. So make sure Windows is fully up to date as well, of couse.

[YUNG DVLLE]

I had Windows 8.1 before and I upgraded to Windows 10

[Seven7]

All I know of cases where the launch of Steam disconect the Internet ended with replacement of a defective router (overheating or defect) or a network card or a patch cord (badly crimped connector / wire clamping) or check the network settings or reinstall the OS.
https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

Btw, 12-13 april is M$ Patch Day. At least two updates lead to problems with OS and applications.
Uppgrade to W10 almost always causes problems (although they do not always appear immediately).
Better to make a backup of data and create an installation USB stick W10, after a clean install without saving the old settings and applications - problems will be an order of magnitude smaller.

[YUNG DVLLE]

I just re-installed Steam, I have not tried to game yet but it hasn't disconnected just like it uses to do directly when I start Steam, I'll give you guys an update later of how it is when gaming.

[The Giving One]

Originally posted by ÖrjanLax:

I had Windows 8.1 before and I upgraded to Windows 10

That is why I asked you about your OS specifically. Many are upgrading to Windoes 10 without checking to be sure their computers can actually run that OS. Drivers must exist for all your hardware to function properly and efficiently when you install any OS on your computer.

So now I would ask you to post your exact model and manufacturer and model number of the computer. If it is a custom build, post the exact motherboard info, please.

Steam is almost surely not your problem, so reinstalling it is a waste of time until you are sure you have your drivers in order.

[YUNG DVLLE]

I re-installed Steam and so far so good, nothing has happened, I have a custom built so my specs are:
Motherboard: Asus b85-pro gamer
CPU: IntelCore i5 4690K 3,5GHz
GPU: Evga Geforce GTX970 4GB PhsyX CUDA
RAM: HyperX Fury DDR3 1600MHz 8GB
PSU: Cooler Master B500 VER.2, 500W
SSD: Kingston SSDNow V300 120GB 2,5" OEM
HDD: Seagate Barracuda 1TB
Case: Coller Master HAF 912 Adv. Midi Tower

[The Giving One]

Originally posted by ÖrjanLax:

I re-installed Steam and so far so good, nothing has happened, I have a custom built so my specs are:
Motherboard: Asus b85-pro gamer

So you downloaded and therefore updated ALL your system drivers (Except for the Nvidia GPU driver) from here below ???

And by using the drop menu for Windows 10 (64 or 32 bit) ?

https://www.asus.com/Motherboards/B85PRO/HelpDesk_Download/

[YUNG DVLLE]

I have not downloaded anything except for drivers in the device manager

[The Giving One]

Originally posted by ÖrjanLax:

I have not downloaded anything except for drivers in the device manager

So you are letting Windows update your drivers ? I never let Windows update my drivers. Only the official manufacturer's website for me. Then, one by one, I manually install them so I know it is done correctly. That is up to you here what you do. How I do it is manually from the official website only, as in the one linked above. The drivers are there to download for good reason.

[YUNG DVLLE]

Alright so which one am I supposed to download? 64 bit btw

[The Giving One]

Originally posted by ÖrjanLax:

Alright so which one am I supposed to download? 64 bit btw

Main ones...

Chipset, audio, LAN, and SATA. If you are using a dedicated graphics card, then don't worry about the VGA just yet but it should not hurt to update it anyway, as long as you have your dedicated GPU selected for use of course. Not sure what the 'hotfix' is about so read up on that also, please.

[YUNG DVLLE]

But since Windows has already installed them for me, should I still install them from the motherboard-website or what?

[The Giving One]

Originally posted by ÖrjanLax:

But since Windows has already installed them for me, should I still install them from the motherboard-website or what?

Well, I see you said you are not having any issues as of now, so if you are sure that Windows has installed all the drivers for you that seem to be working, then I guess you are ok now, but I cannot tell from here. You can download the drivers and then go to device manager and select "update driver" for each device in your computer and then tell Windows to manually search your computer, after which you enter the exact folder where the driver is that you downloaded. Windows will check if that driver is the same one or a newer one and install it or not, depending.

You may have to extract the drivers into a temporary folder if they come as a .zip or .rar file. I have not downloaded them so I don't know. If so, just extract the downloaded driver into a temporary folder on your desktop, then tell Windows to search that folder using the method I have described above. Also, see this...

These instructions are for Windows 7. I don't have Windows 10 so I don't know if there are any differences. Use the internet to help you if you don't know or ask here for more help if needed.

1. Open Device Manager by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Security, and then, under System, clicking Device Manager. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.‌

2. In the list of hardware categories, find the device that you want to update, and then double-click the device name.

3. Click the Driver tab, click Update Driver, and then follow the instructions. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

After that , follow the steps to "browse my computer for driver software" and then show Windows that temporary folder that you just extracted the driver in, and do this for EVERY driver that I showed you was on the manufacturer's webiste.

http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7

Again, I never let Windows update my drivers but what you do is up to you. Only install the Nvidia driver from Nvidia. That is my suggestion.