PING - Router or Provider problem?

[mad]

Recently I've been having internet problems. When playing online I constantly get 300 - 500 ms and often it spikes to 2k. It's a miracle if it stays below a 100 but that would only last a minute or two.

Restarting the router won't help. For a while after it boots up the connection would be fine, however the problem appears again.

I live in the Philippines and we are stuck with the worst internet provider ever, PLDT. Our family uses a PLDT Home DSL router or whatever.

Every (approx.) 2 minutes my Steam client loses connection to the servers and it stays like that for approx. 3 more minutes. Then it connects again. It's annoying.

I opened up the command prompt and typed in 'tracert www.google.com'

1 3 ms 3 ms 3 ms 192.168.1.1
2 381 ms 333 ms 329 ms 112.211.32.1.pldt.net [112.211.32.1]
3 321 ms 331 ms 331 ms 122.2.175.186.static.pldt.net [122.2.175.186]
4 339 ms 324 ms 334 ms 210.213.130.186.static.pldt.net [210.213.130.186]
5 324 ms 331 ms 331 ms 210.213.130.117.static.pldt.net [210.213.130.117]
6 351 ms 331 ms 329 ms 103.233.37.217

So apparently I don't have a complete idea about what's going on here, but all I do know is that the connection between my laptop and the router is fine and that between the ISP and the router the connection apparently sucks. (correct me if I'm wrong)

Then I try 'ping www.google.com -t', and after a short while I do 'ctrl+c'.

Pinging www.google.com [103.233.37.217] with 32 bytes of data:
Reply from 103.233.37.217: bytes=32 time=334ms TTL=59
Reply from 103.233.37.217: bytes=32 time=333ms TTL=59
Reply from 103.233.37.217: bytes=32 time=323ms TTL=59
Reply from 103.233.37.217: bytes=32 time=312ms TTL=59
Reply from 103.233.37.217: bytes=32 time=301ms TTL=59
Reply from 103.233.37.217: bytes=32 time=291ms TTL=59
Reply from 103.233.37.217: bytes=32 time=293ms TTL=59
Reply from 103.233.37.217: bytes=32 time=280ms TTL=59
Reply from 103.233.37.217: bytes=32 time=434ms TTL=59
Reply from 103.233.37.217: bytes=32 time=425ms TTL=59
Reply from 103.233.37.217: bytes=32 time=409ms TTL=59
Reply from 103.233.37.217: bytes=32 time=398ms TTL=59
Reply from 103.233.37.217: bytes=32 time=386ms TTL=59
Reply from 103.233.37.217: bytes=32 time=377ms TTL=59
Reply from 103.233.37.217: bytes=32 time=362ms TTL=59
Reply from 103.233.37.217: bytes=32 time=349ms TTL=59
Reply from 103.233.37.217: bytes=32 time=338ms TTL=59
Reply from 103.233.37.217: bytes=32 time=326ms TTL=59
Reply from 103.233.37.217: bytes=32 time=331ms TTL=59
Reply from 103.233.37.217: bytes=32 time=303ms TTL=59
Reply from 103.233.37.217: bytes=32 time=296ms TTL=59
Reply from 103.233.37.217: bytes=32 time=284ms TTL=59
Reply from 103.233.37.217: bytes=32 time=437ms TTL=59
Reply from 103.233.37.217: bytes=32 time=424ms TTL=59
Reply from 103.233.37.217: bytes=32 time=413ms TTL=59

Ping statistics for 103.233.37.217:
Packets: Sent = 25, Received = 25, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 280ms, Maximum = 437ms, Average = 350ms

"Maybe it's where the router is placed?"
We recently moved it near the middle of the house and that's when the terrible ping started happening. However, we only started experiencing the problem a day after we moved it.

"It's probably because other people are using the internet."
I tested the problem when no one around is using. Still the same.

I need to be sure if the problem is where the router is placed or whether it is the internet provider. All I need is for someone to tell me what the problem is because I have no idea how to fix this.
My knowledge on this is limited as you can see.

UPDATE:
The hotel internet is fine. Tested with this laptop and my brother's, internet had no problem, therefore hardware is not the problem. We are contacting our ISP.

Also, if my laptop can't support Windows 10, my laptop WOULD NOT run Windows 10. Just because the official Acer website says my model is not supported doesn't officially say "your hardware CANNOT run on Windows 10". Why would they force Windows 10 on all Windows platforms if not all brands can't run it? The upgrade appeared as a notification, so I took it.

ALSO, when I purchased this laptop, it was ORIGINALLY 64-bit, therefore my processor CAN RUN 64-bit.

[The Giving One]

arlo eredeti hozzászólása:

Captain Price eredeti hozzászólása:

There is nothing we can do here. All the information has already been provided to you.

Ok, thanks for trying anyway. We'll just contact PLDT (our ISP) and talk to them about it.

Again, it is NOT my hardware.

Unbelieveable....just...unbelieveable.....

Ok, good luck with that. The hardware and OS forum is still recommended.

[mad]

The Giving One eredeti hozzászólása:

arlo eredeti hozzászólása:

How am I supposed to know that without knowing everything about those other devices ? The thread was originally about your computer and not someone else's.

If those other computers have drivers available for Windows 10, then download and install them from the official manufacturer's website, same method already mentioned.

Mom's -- Acer Aspire V5-122P, 64-bit, Windows 10
Brother's -- Lenovo G40, 64-bit, Windows 8.1

[The Giving One]

arlo eredeti hozzászólása:

Mom's -- Acer Aspire V5-122P, 64-bit, Windows 10

Do you see that computer in this list anywhere ? And this does not even get into the BIOS possible issue that you are simply ignoring here so far.

"Your system may require additional software, firmware, and/or a BIOS update to install and run Windows 10. Please note not all Windows 10 features may be available on all Windows 8.1 PCs. See the following qualifying Acer models. Systems not specified won’t be supported for an upgrade to Windows 10 in line with Microsoft’s regulations."

http://www.acer.com/ac/en/ID/content/windows10-eligible-models

Aspire V5-132P
Aspire V5-452
Aspire V5-452G
Aspire V5-452P
Aspire V5-452PG
Aspire V5-472
Aspire V5-472G
Aspire V5-472P
Aspire V5-472PG
Aspire V5-473
Aspire V5-473G
Aspire V5-473P
Aspire V5-473PG
Aspire V5-552
Aspire V5-552G
Aspire V5-552P
Aspire V5-552PG
Aspire V5-561
Aspire V5-561G
Aspire V5-561P
Aspire V5-561PG
Aspire V5-572
Aspire V5-572G
Aspire V5-572P
Aspire V5-572PG
Aspire V5-573
Aspire V5-573G
Aspire V5-573P
Aspire V5-573PG

arlo eredeti hozzászólása:

Brother's -- Lenovo G40, 64-bit, Windows 8.1

Driver updates for the G40, although there appear to be other versions of the G40 that you did not specify so not sure.

http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g40-70-notebook-lenovo?c=1&beta=false

Select Windows 8.1 64 bit from the drop menu and you can see the driver updates for Wireless and ethernet there in the list.

[Blink]

dsdd

[ISLAM ALAHAKBUAR]

repai

[mad]

The Giving One eredeti hozzászólása:

arlo eredeti hozzászólása:

Mom's -- Acer Aspire V5-122P, 64-bit, Windows 10

Do you see that computer in this list anywhere ?

http://www.acer.com/ac/en/ID/content/windows10-eligible-models

Aspire V5-132P
Aspire V5-452
Aspire V5-452G
Aspire V5-452P
Aspire V5-452PG
Aspire V5-472
Aspire V5-472G
Aspire V5-472P
Aspire V5-472PG
Aspire V5-473
Aspire V5-473G
Aspire V5-473P
Aspire V5-473PG
Aspire V5-552
Aspire V5-552G
Aspire V5-552P
Aspire V5-552PG
Aspire V5-561
Aspire V5-561G
Aspire V5-561P
Aspire V5-561PG
Aspire V5-572
Aspire V5-572G
Aspire V5-572P
Aspire V5-572PG
Aspire V5-573
Aspire V5-573G
Aspire V5-573P
Aspire V5-573PG

How about my brother's Lenovo?
I found this:
http://support.lenovo.com/ph/en/products/laptops-and-netbooks/lenovo-g-series-laptops/g40-70-notebook-lenovo?c=1&beta=false

As I said, all his drivers are updated. Not sure when it was but surely it was last month.

I will be going to a hotel this afternoon, and I'll see if the problem still exists with their internet. If it is, then you are right: it IS my hardware. If it is not, then that means our home modem is the problem.

[The Giving One]

I only answered your post to try to help, but this needs to be in the hardware and OS forum, please. This has nothing to do with Steam.

I edited my post above that you just quoted. I suggest that you see that edit there, please. You may have other issues there that are related to connectivity, but how can we know until your OS on ANY computer is fully up to date and that includes drivers. There can be two things going on here, but not with YOUR computer, as it is not supported to run Windows 10 as I see it.

If you post in the hardware and OS forum, PLEASE pick one computer to ask for help on at a time. That will lessen the confusion, hopefully. Just because it "may work" in the hotel, that does not make the computer magically appear in the list above, does it ?

EDIT..Again, totally ignoring the possible BIOS issue, along with the computer not being listed in the first place.

Amazing.....

[76561198083586149]

IDK what is this

[mad]

UPDATE:
The hotel internet is fine. Tested with this laptop and my brother's, internet had no problem, therefore hardware is not the problem. We are contacting our ISP.

Also, if my laptop can't support Windows 10, my laptop WOULD NOT run Windows 10. Just because the official Acer website says my model is not supported doesn't officially say "your hardware CANNOT run on Windows 10". Why would they force Windows 10 on all Windows platforms if not all brands can't run it? The upgrade appeared as a notification, so I took it.

ALSO, when I purchased this laptop, it was ORIGINALLY 64-bit, therefore my processor CAN RUN 64-bit.

[The Giving One]

arlo eredeti hozzászólása:

UPDATE:
The hotel internet is fine. Tested with this laptop and my brother's, internet had no problem, therefore hardware is not the problem. We are contacting our ISP.

Also, if my laptop can't support Windows 10, my laptop WOULD NOT run Windows 10. Just because the official Acer website says my model is not supported doesn't officially say "your hardware CANNOT run on Windows 10". Why would they force Windows 10 on all Windows platforms if not all brands can't run it? The upgrade appeared as a notification, so I took it.

ALSO, when I purchased this laptop, it was ORIGINALLY 64-bit, therefore my processor CAN RUN 64-bit.

You have no idea what you are talking about here, as you are just trying to be "right" in the discussion. I am actually trying to help you on this.

As I already said, you can install the OS on a computer , but that does not mean that the OS is actually supported to run on that computer. You must have the drivers and sometimes, the BIOS update...

And as I already said, some drivers will "work" for the hardware even if not specifically developed for that hardware, but that does not mean that you will not have issues later, such as BSOD or faulty functionality of said hardware. For example, Windows will attempt to install a generic driver on boot if available, and then you should always update those drivers to the official ones from the manufacturer.

Still waiting on that link from you....the one where you can download Windows 10 64 bit drivers for that computer...

Acer Aspire V5-431P

from the official Acer website. Post it here anytime. Thanks.

[mad]

The Giving One eredeti hozzászólása:

You have no idea what you are talking about here, as you are just trying to be "right" in the discussion. I am actually trying to help you on this.

As I already said, you can install the OS on a computer , but that does not mean that the OS is actually supported to run on that computer. You must have the drivers and sometimes, the BIOS update...

And as I already said, some drivers will "work" for the hardware even if not specifically developed for that hardware, but that does not mean that you will not have issues later, such as BSOD or faulty functionality of said hardware. For example, Windows will attempt to install a generic driver on boot if available, and then you should always update those drivers to the official ones from the manufacturer.

Still waiting on that link from you....the one where you can download Windows 10 64 bit drivers for that computer...

Acer Aspire V5-431P

from the official Acer website. Post it here anytime. Thanks.

Sigh.

I can say the same about you.

When solving a problem, you don't just stick with one possibility. You are sticking with your argument that I mistakenly installed an OS that the official manufacturer doesn't support anymore. You are trying to prove that you are "right".

Use logic. You have to find the real problem first before taking action, as it can waste resources and in my case, my files. I have to roll back and reformat my OS so that I can get the internet working? That's a lot of time wasted on my part, as I have to reinstall my programs and get a backup hard drive for my other files. It would be very disappointing to find out that the actual problem was not in my computer itself but the modem.

I am really frustrated because you read NONE of the info I gave you in order for you to properly help me. I know more than you apparently because you are not discussing about all the details that I am giving, but only the details that you believe will help you in helping me.

So, what supports your statement? The acer website doesn't have support for the drivers on my laptop. Therefore outdated drivers are causing my wi-fi problem and will soon cause faulty functionality.
But what disproves your statement? I stated that the same problem happens with two other devices.. one is another Acer and the other is a Lenovo. The Lenovo has all drivers updated. You even found the official website to download its drivers.. yet it still has the same ping problem. That obviously says that hardware is not the problem here.

LOOK. The internet problem is fixed now. We contacted our ISP and they said they are on it. Meanwhile my laptop is doing fine with the hotel internet. Playing online is alright and I can get my godlike killstreaks on TF2 now.

Thank you for your effort, but please minimize your arrogance.

[Mr. G]

If the ISP can't fix it, I would suggest contacting Windows. Best of luck.