Can a bank refund bank account frauds from Steam?

[virex]

Hi,
I have a simple question. If I use a credit card//its details on Steam to purchase any item or a game and it gets hacked because of malicious, keylogging software on my computer, will a bank or perhaps Valve refund the money? I'm just a bit worried as I think there may be some sort of malicious software on my computer and I'm trying my best to remove it (been working on it for the past hour, almost fully deleted).

[✌Ƥяσxу]

i dont think you can im sorrybro

[virex]

Okay, thanks for your answer.
:_:

[76561198262067401]

Valve will not refund the money. If you do a charge back through your bank, Steam will consider it fraud, and will lock your account until the chargeback is reversed, or permanently if you cannot come to some arrangement. If you are concerned your account may have been compromised, you should change your password, and in the email that confirms it, use the link to lock your account. This will prevent any purchasing on your account until you unlock it by providing proof of ownership to Steam.

[The Giving One]

Originally posted by Virex ♛ CSGOBrawl.com:

Hi,
I have a simple question. If I use a credit card//its details on Steam to purchase any item or a game and it gets hacked because of malicious, keylogging software on my computer, will a bank or perhaps Valve refund the money?

Wouldn't that be your responsibily for not securing your computer and/or your account properly ?

Why would someone else be responsible for that ?

C. Your Account
(snip)
You may not reveal, share or otherwise allow others to use your password or Account except as otherwise specifically authorized by Valve. Any use of your Account with your login and/or password is deemed made by you and you are responsible for it and for the security of your computer system. Valve is not responsible for the use of your password and Account or for all of the communication and activity on Steam that results from use of your login name and password.
(snip)

http://store.steampowered.com/subscriber_agreement/

[Muppet among Puppets]

Originally posted by Virex ♛ CSGOBrawl.com:

I think there may be some sort of malicious software on my computer and I'm trying my best to remove it (been working on it for the past hour, almost fully deleted).

There is a safe route to go when your computer is infected.
I wouldnt take a risk or waste time.
If you prepare and backup the right things a format and reinstall of the os isnt that bad, but safe

[K3NSAI]

Besides what Muppet said, PLEASE get a decent non-free antivirus software like Kaspersky, Avira, etc., avoid free AVs as they give you a false sense of security.

[Muppet among Puppets]

Originally posted by TheCrankyBasisConsultant:

avoid free AVs as they give you a false sense of security.

Thats a marketing statement.

[K3NSAI]

Originally posted by Muppet among Puppets:

Originally posted by TheCrankyBasisConsultant:

avoid free AVs as they give you a false sense of security.

Thats a marketing statement.

Its a "proven" fact that free AVs are not as powerful and do not give you as many features as a non-free dude. Trust me, i've used everything you can think of for the last 21 years...

[Muppet among Puppets]

Originally posted by TheCrankyBasisConsultant:

Originally posted by Muppet among Puppets:

Thats a marketing statement.

Its a "proven" fact that free AVs are not as powerful and do not give you as many features as a non-free dude. Trust me, i've used everything you can think of for the last 21 years...

I dont trust any of them. But found the best ones those with a big userbase. Because, well, one sucker has to be hit first by an unknown virus.
But sure, if you paid a lot, you might feel safer. Thats a choice.

[K3NSAI]

Originally posted by Muppet among Puppets:

I dont trust any of them. But found the best ones those with a big userbase. Because, well, one sucker has to be hit first by an unknown virus.
But sure, if you paid a lot, you might feel safer. Thats a choice.

I dunno what you mean by a lot (the highest price for an AV its the same as a new game and each yearly renewal is cheaper), but yeah its a preference. I've used everything you can think of since 1995, in those days i liked to live dangerously xD.

I personally think its a matter of how important your data is to you, if the answers its "meh" or something like that then i guess you can bypass most of the features of paid ones and use any of the free ones or free versions.

[Muppet among Puppets]

Originally posted by TheCrankyBasisConsultant:

I personally think its a matter of how important your data is to you

Its a matter of what you do.
If you need to rely on an extra gimmick to be safe, you
a) introduce possible holes (example paid ones who infect your computer if you receive an email with malware attachment, no need to even open it)
b) do something wrong.
c) if someone tells you, you need to pay to be protected...... well, reminds on something.

Anyway, we can agree on that its a choice and you never can be sure in the end. While free ones with a large userbase have at least a good overview of what happens in regards of kinds of infections.

[Darren]

Well to be clear if you chargeback Valve will lock the account on which the item was purchased (which may or may not be yours depending on how they use the keylogged details). Steam may refund the purchases if you contact them directly (or may not) but it is definitely worth a try before doing a chargeback.