Warning for refunds?

[A Lowly Shopkeep]

I just got this message in the email after requesting a refund on a game.

"You’ve requested a significant number of refunds recently. Please keep in mind that refunds are not a method for trying out games. If we think the refund system is being misused we’ll decline to grant future refunds."

The Steam Refund Page (http://store.steampowered.com/steam_refunds/) says "You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it."

So, what's going on? Is me playing a game for an hour, not liking it and getting a refund considered using the refund system as a "Method for trying out games" even though it states I'm allowed to get a refund for trying and not liking a game?

Could someone clarify please?
(Sorry if this seems like a mouthful, I'm not very good at wording things)

EDIT: Looking at my emails, I've refunded 5 games since December/January, when i started using Steam.

[Darren]

Actually refunds can go back to your credit card just fine. As long as you either only have one item or all items are within the limits and you are okay with refunding all of them.

[Tev]

Автор сообщения: Darren

Actually refunds can go back to your credit card just fine. As long as you either only have one item or all items are within the limits and you are okay with refunding all of them.

For that matter, refunds to VISA for example might allow you to refund specific titles too nowadays. http://steamcommunity.com/discussions/forum/1/357287935553010636/#c357287935553088895

[Zefar]

Refunds are not to be used as Demos as it hurts both Steam and the Developer.

[Washell]

Автор сообщения: Didymuscle

I have to speculate there are no transaction fee's with this process.

http://store.steampowered.com/steam_refunds/

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase.

Bolding by me. Any external payment method will stick Valve with transaction fees both ways, it's how the whole financial transaction system covers its costs and makes a profit. And that's fine, it's included in the cost of the game. But a refund takes the cost of the game out of the equation, transferring the cost to Valve's bottom line.

[Kickin' Chicken]

Автор сообщения: Lecherous Wretch

EDIT: Looking at my emails, I've refunded 5 games since December/January, when i started using Steam.

The number of games you've gotten refunds for is meaningless without knowing the total number of games you've purchased during the same period.

[The Giving One]

Автор сообщения: Didymuscle

Steam has your money the moment you deposit money into your wallet and non-refundable..

That is not entirely accurate.

"Steam Wallet Refunds"

"You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds."

http://store.steampowered.com/steam_refunds/

EDIT...But again, there is that word "request".

Автор сообщения: Washell

The long and short of it is, that when we buy a game, Valve pays the transaction fees. When we refund a game, Valve pays the transaction fees again. Each refund is a loss for the company, written of as PR expense. Customers who refund a lot, stop being customers and start being people who only represent a financial loss to the company. Thus, Valve reserves the right to stop offering refunds to them.

Excellent point. Well said indeed.

[A Lowly Shopkeep]

Автор сообщения: Kickin' Chicken

Автор сообщения: Lecherous Wretch

EDIT: Looking at my emails, I've refunded 5 games since December/January, when i started using Steam.

The number of games you've gotten refunds for is meaningless without knowing the total number of games you've purchased during the same period.

I currently have 95 games in my Library, making it a total of 99 games I've bought since Christmas.. (I bought one of the games back a few days after refunding)

[Kickin' Chicken]

Автор сообщения: Lecherous Wretch

Автор сообщения: Kickin' Chicken

The number of games you've gotten refunds for is meaningless without knowing the total number of games you've purchased during the same period.

I currently have 95 games in my Library, making it a total of 99 games I've bought since Christmas.. (I bought one of the games back a few days after refunding)

If that's the case, requesting refunds for approximately 5% of the games you bought doesn't sound excessive to me. Must be more to it (in Steam's mind)...