hacked Someone bought games for 566.79€ Help me now.

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fukanigadic Aug 24, 2016 @ 9:53am

hacked Someone bought games for 566.79€ Help me now.

Ive gotten hacked and someone have taken 566.79€ and i can't refund it. I want 566.79€ to the credit card.

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Showing 1-15 of 39 comments

The Giving One Aug 24, 2016 @ 9:55am

If you don't have access to your account, you need the help of support. You will have to show proof of ownership of the account.

https://support.steampowered.com/kb_article.php?ref=2347-QDFN-4366&l=english

fukanigadic Aug 24, 2016 @ 9:56am

I still have it. I need steam support to REfund all my games. Bcuz the only game i have bought by the credit card is scgo.

The Giving One Aug 24, 2016 @ 9:58am

Originally posted by Done With Life.:
I still have it. I need steam support to REfund all my games. Bcuz the only game i have bought by the credit card is scgo.

Don't think that is going to happen, friend. Your account is your responsibility, unless you somehow can submit refund requests for all those games but I don't think that is going to work either.

Silicon Vampire Aug 24, 2016 @ 9:58am

https://support.steampowered.com/kb_article.php?ref=1223-QROC-4460&l=

fukanigadic Aug 24, 2016 @ 9:59am

Ive blocked my credit card account cuz i just got 120€ away from my account. thats what they told me to do.

Silicon Vampire Aug 24, 2016 @ 9:59am

Originally posted by General Zod:
Contact your bank to do a chargeback. No one here can help you otherwise

Definitely bad advice as it would create even more issues for the account.

contact support...

Last edited by Silicon Vampire; Aug 24, 2016 @ 10:00am

The Giving One Aug 24, 2016 @ 10:01am

I suggest also you make sure your computer(s) are free of the infection/malware that you installed that got you compromised in the first place. If you don't or have not yet, this may happen all over again.

Have you taken steps to secure your accounts and your computer(s) ?

fukanigadic Aug 24, 2016 @ 10:08am

I have nothing thta can hurt my steam, ive been botted yes but they can't login on my steam for that.

fukanigadic Aug 24, 2016 @ 10:09am

We can't pay the bills, we can't buy food or anything, everything on our credit card is gone. WE NEED IT BACK.

The Giving One Aug 24, 2016 @ 10:11am

Originally posted by Done With Life.:
I have nothing thta can hurt my steam, ive been botted yes but they can't login on my steam for that.

What about email ? That is really the more important one. And you should consider the mobile authenticator or at least, adding a phone number to your account.

You should contact support. I don't know the specifics of what happened to you, the playtime or time owned of the games bought, or when what funds left your account and when, so maybe support will help you more than I originally assumed above. Thanks.

Last edited by The Giving One; Aug 24, 2016 @ 10:11am

#10

fukanigadic Aug 24, 2016 @ 10:12am

Ok. But i have checked my email and its fine. And putting a mobile number or something won't matter cuz if i don't get this refunded i will sell my pc for food.

#11

The Giving One Aug 24, 2016 @ 10:13am

Originally posted by Done With Life.:
Ok. But i have checked my email and its fine. And putting a mobile number or something won't matter cuz if i don't get this refunded i will sell my pc for food.

I meant moreso in the future, adding the phone number and the mobile authenticator. Best of luck to you in any case.

#12