Refunds - Why give us a chance to write if your bot doesn't read it?

[triple88a]

When you go through the refund process you get to write a reason why you want a refund.. What is the point when it's a fully automated process of a bot that just checks if you passed the 2 weeks + 2 hour policy? What's the point of having that field there if no one reads it?

[Mivo]

Isn't that the reason that is sent to the developer?

Anyway, it's a clear-cut policy: Two weeks or two hours. No point in trying to argue it with Valve. It's a generous policy.

[Chill-Out-Zone]

10 hours is okey hours for tests. If the game is god you will buy it... Had many hours on Titanfall, but I bought it...

[triple88a]

Originally posted by Mivo:

Isn't that the reason that is sent to the developer?

Anyway, it's a clear-cut policy: Two weeks or two hours. No point in trying to argue it with Valve. It's a generous policy.

You're missing the point. If its a clear cut policy why have the field at all? You want a refund and you're under that policy, boom refund instantly. Whats the point of having it there?

[Albcatmastercat]

Originally posted by Bjørn:

10 hours is okey hours for tests. If the game is god you will buy it... Had many hours on Titanfall, but I bought it...

Refund System =/= Demo System.

[Mivo]

Originally posted by triple88a:

You're missing the point. If its a clear cut policy why have the field at all? You want a refund and you're under that policy, boom refund instantly. Whats the point of having it there?

The field isn't there for you to whine or argue in. It's there to provide a constructive reason why you want a refund. For a developer, it might be interesting to know why someone didn't want to keep the game. The two times I asked for a refund, that was the information I put in there. (I think it even said that this information was shared with the developer.)

You are misunderstanding both the purpose of the reason-field and the refund system.

[triple88a]

Originally posted by Mivo:

Originally posted by triple88a:

You're missing the point. If its a clear cut policy why have the field at all? You want a refund and you're under that policy, boom refund instantly. Whats the point of having it there?

The field isn't there for you to whine or argue in. It's there to provide a constructive reason why you want a refund. For a developer, it might be interesting to know why someone didn't want to keep the game. The two times I asked for a refund, that was the information I put in there. (I think it even said that this information was shared with the developer.)

You are misunderstanding both the purpose of the reason-field and the refund system.

Aha, that makes sense then.

[jayPhantom]

Originally posted by Mivo:

Originally posted by triple88a:

You're missing the point. If its a clear cut policy why have the field at all? You want a refund and you're under that policy, boom refund instantly. Whats the point of having it there?

The field isn't there for you to whine or argue in. It's there to provide a constructive reason why you want a refund. For a developer, it might be interesting to know why someone didn't want to keep the game. The two times I asked for a refund, that was the information I put in there. (I think it even said that this information was shared with the developer.)

You are misunderstanding both the purpose of the reason-field and the refund system.

I have a product I have been trying to get refunded that stopped working after an update. Also, the game time on it is skewed because when it was working, i did not properly exit and stayed running in the background.

Essentially, i have never been able to play the product as intended. Now, it doesn't work at all. I put all the relevant information as to why I am requesting a refund, and I too get the canned (you've played for more than 2 hours) response.

There is nothing generous about that. I have been a loyal steam customer for 11 years now, and I have spent thousands on games here. I have never asked for a refund before. Why isn't any of this a factor?

[triple88a]

Originally posted by jayPhantom:

I have a product I have been trying to get refunded that stopped working after an update. Also, the game time on it is skewed because when it was working, i did not properly exit and stayed running in the background.

Essentially, i have never been able to play the product as intended. Now, it doesn't work at all. I put all the relevant information as to why I am requesting a refund, and I too get the canned (you've played for more than 2 hours) response.

There is nothing generous about that. I have been a loyal steam customer for 11 years now, and I have spent thousands on games here. I have never asked for a refund before. Why isn't any of this a factor?

Open an actual ticket with steam.

Try the payment issue > different payment issue option.

[jayPhantom]

Originally posted by triple88a:

Originally posted by jayPhantom:

I have a product I have been trying to get refunded that stopped working after an update. Also, the game time on it is skewed because when it was working, i did not properly exit and stayed running in the background.

Essentially, i have never been able to play the product as intended. Now, it doesn't work at all. I put all the relevant information as to why I am requesting a refund, and I too get the canned (you've played for more than 2 hours) response.

There is nothing generous about that. I have been a loyal steam customer for 11 years now, and I have spent thousands on games here. I have never asked for a refund before. Why isn't any of this a factor?

Open an actual ticket with steam.

Try the payment issue > different payment issue option.

Thanks, I have submitted the request as you have suggested. Looks like it goes to a different queue. Hopefully I can get an honest review of my request this time.

[Slimurgical (Stormy)]

If trying ot refund No Man's Sky, the gae should automatically refund, since Steam's officially said that anyone should be able to refund it regardless of playtime.
I'd expect that to also include time since purchase too.

[Albcatmastercat]

Originally posted by IIIStrife:

If trying ot refund No Man's Sky, the gae should automatically refund, since Steam's officially said that anyone should be able to refund it regardless of playtime.
I'd expect that to also include time since purchase too.

They did? When?

[triple88a]

Originally posted by IIIStrife:

If trying ot refund No Man's Sky, the gae should automatically refund, since Steam's officially said that anyone should be able to refund it regardless of playtime.
I'd expect that to also include time since purchase too.

Nope, if you use the automatic refund thing it will always fail. The bot is set to cut you off if you're over 2 hours.

[Start_Running]

Originally posted by triple88a:

Originally posted by Mivo:

Isn't that the reason that is sent to the developer?

Anyway, it's a clear-cut policy: Two weeks or two hours. No point in trying to argue it with Valve. It's a generous policy.

You're missing the point. If its a clear cut policy why have the field at all? You want a refund and you're under that policy, boom refund instantly. Whats the point of having it there?

Information for the devs. It can usually hilight issues that they may not be aware of. And believe it or not, you can send a support ticket in the case the bot rejects. It's just unlikely the humans will disagree with the bot, though exceptions are sometimes made.

[The Giving One]

Originally posted by jayPhantom:

I have a product I have been trying to get refunded that stopped working after an update. Also, the game time on it is skewed because when it was working, i did not properly exit and stayed running in the background.

Essentially, i have never been able to play the product as intended. Now, it doesn't work at all. I put all the relevant information as to why I am requesting a refund, and I too get the canned (you've played for more than 2 hours) response.

There is nothing generous about that. I have been a loyal steam customer for 11 years now, and I have spent thousands on games here. I have never asked for a refund before. Why isn't any of this a factor?

Just because the game no longer works after an update, that does not necessarily make the game unplayable on your system do to the fault of the game, and you already had two threads locked over it in the help and tips section for a reason. You don't qualify for a refund and they don't have to tell you why. You have 37 hours of playtime and are nowhere near the limit of 2 hours.

The issue can very well be on your end and we see this all the time. Game has issues, someone blames the game and/or Steam and jumps to the refund route without asking the community for help fixing it. Not saying you have not asked as I don't know, but if you are not going to get a refund for it, why not ask for help fixing it ?

[76109108007942031]

Originally posted by jayPhantom:

Originally posted by Mivo:

The field isn't there for you to whine or argue in. It's there to provide a constructive reason why you want a refund. For a developer, it might be interesting to know why someone didn't want to keep the game. The two times I asked for a refund, that was the information I put in there. (I think it even said that this information was shared with the developer.)

You are misunderstanding both the purpose of the reason-field and the refund system.

I have a product I have been trying to get refunded that stopped working after an update. Also, the game time on it is skewed because when it was working, i did not properly exit and stayed running in the background.

Essentially, i have never been able to play the product as intended. Now, it doesn't work at all. I put all the relevant information as to why I am requesting a refund, and I too get the canned (you've played for more than 2 hours) response.

There is nothing generous about that. I have been a loyal steam customer for 11 years now, and I have spent thousands on games here. I have never asked for a refund before. Why isn't any of this a factor?

If you spent more than 2 hours on the game then you probably got your moneys worth. You can't watch a movie, then return it to get a refund just because you watched it and there's no point in keeping it.