locked out of purchase for purchasing too much

[andreasaspenberg575]

i purchased some cheap games and now i am locked out. it does not make any sense to lock people out as valve then loses money.

[76561199127680896]

引用自 Darren：

引用自 andreayandres102014：

I am terribly sorry, I forgot to mention, the games I bought were purchased using a CVS Prepaid card. I haven't used no bank card as of yet in my account. Only a miserable prepaid card. Will my account be ok and most importantly, will I keep my games? I don't mind the red alert in the upper right corner, what I am concerned about the most, is my games. I don't wanna lose my games that I bought legally with my own hard earned money. I really appreciate you guys comments.

If it's a prepaid card you need to go have a chat with the bank/institution that issued it, plus whoever you use for charging that card with money. Such cards are rife with issues where you think the money is on the card but it takes a week to get there so you do a transaction, the bank cancels the transaction, then the money gets to the card but it's too late you've already got a payment issue with a retailer such as Steam.

You are going to need to check whether there were any payment issues on the prepaid card, whether or not your funds are actually on it or not, and basically unwind exactly what has happened here.

I went to CVS pharmacy, but a prepaid card from them (I put 300 dollars on it) the money was available the moment I walked out the door. I bought a few games, installed them, played them, and everything was great, the following day, I tried buying some other games (can't remember the name of them right now) and I got an error on my transaction, I tried buying that exact game like 4 to 5 times, just to have the same exact transaction error, (yes that was dumb of me) what a surprise, i had spent my 300 dollars lol ...anyways, do you think that's the reason for the alert? I don't reuse prepaid cards, i just decided to use a prepaid card, because in my mind is a lot safer than using a bank card (been there done that) anywho, so are my games safe or not? Like I said I don't mind the dumb alert, all I wanna know is, if my games are safe.

[Darren]

引用自 andreayandres102014：

引用自 Darren：

If it's a prepaid card you need to go have a chat with the bank/institution that issued it, plus whoever you use for charging that card with money. Such cards are rife with issues where you think the money is on the card but it takes a week to get there so you do a transaction, the bank cancels the transaction, then the money gets to the card but it's too late you've already got a payment issue with a retailer such as Steam.

You are going to need to check whether there were any payment issues on the prepaid card, whether or not your funds are actually on it or not, and basically unwind exactly what has happened here.

I went to CVS pharmacy, but a prepaid card from them (I put 300 dollars on it) the money was available the moment I walked out the door. I bought a few games, installed them, played them, and everything was great, the following day, I tried buying some other games (can't remember the name of them right now) and I got an error on my transaction, I tried buying that exact game like 4 to 5 times, just to have the same exact transaction error, (yes that was dumb of me) what a surprise, i had spent my 300 dollars lol ...anyways, do you think that's the reason for the alert? I don't reuse prepaid cards, i just decided to use a prepaid card, because in my mind is a lot safer than using a bank card (been there done that) anywho, so are my games safe or not? Like I said I don't mind the dumb alert, all I wanna know is, if my games are safe.

Well the dumb alert isn't just a dumb alert. If you don't handle it you are typically blocked from further purchases (especially if they decide you not doing anything about it means that yeah they were fraudulent charges after all and escalate to a fraudulent transaction lock on your account) so while your current games are safe (even with fraud they don't remove anything you actually have paid for) you'd better not want to buy any new Games/DLC/etc on this account if you don't resolve this.

This is partly prepaid cards are a little silly to use with Steam payment information is proof of ownership if you go around using prepaid cards (that you then discard) you are throwing away ownership information of your account plus typically don't have access to things like the credit card statements that you'd need to get Valve to unlock your account in a situation like this.

Look into the card find out if you can set it up properly (with your details and everything and get access to the transaction records) you really should sort this out.

Frankly it's a terrible idea to think the a pre-paid card is more secure (it's not if it's setup properly, and if it's not setup properly it can lead to issues where you lose access to what you paid for in the first place due to not being able to prove you paid for it).

[76561199127680896]

引用自 Darren：

引用自 andreayandres102014：

I went to CVS pharmacy, but a prepaid card from them (I put 300 dollars on it) the money was available the moment I walked out the door. I bought a few games, installed them, played them, and everything was great, the following day, I tried buying some other games (can't remember the name of them right now) and I got an error on my transaction, I tried buying that exact game like 4 to 5 times, just to have the same exact transaction error, (yes that was dumb of me) what a surprise, i had spent my 300 dollars lol ...anyways, do you think that's the reason for the alert? I don't reuse prepaid cards, i just decided to use a prepaid card, because in my mind is a lot safer than using a bank card (been there done that) anywho, so are my games safe or not? Like I said I don't mind the dumb alert, all I wanna know is, if my games are safe.

Well the dumb alert isn't just a dumb alert. If you don't handle it you are typically blocked from further purchases (especially if they decide you not doing anything about it means that yeah they were fraudulent charges after all and escalate to a fraudulent transaction lock on your account) so while your current games are safe (even with fraud they don't remove anything you actually have paid for) you'd better not want to buy any new Games/DLC/etc on this account if you don't resolve this.

This is partly prepaid cards are a little silly to use with Steam payment information is proof of ownership if you go around using prepaid cards (that you then discard) you are throwing away ownership information of your account plus typically don't have access to things like the credit card statements that you'd need to get Valve to unlock your account in a situation like this.

Look into the card find out if you can set it up properly (with your details and everything and get access to the transaction records) you really should sort this out.

Frankly it's a terrible idea to think the a pre-paid card is more secure (it's not if it's setup properly, and if it's not setup properly it can lead to issues where you lose access to what you paid for in the first place due to not being able to prove you paid for it).

Man this sucks big TIME, I thank you so much for your high knowledge in this topic. I am pretty new to all this. Sadly, my ignorance got the best of me. Well, I learned the hard way on how to deal with internet purchases. Luckily my games are safe and even if I can't buy nothing with this account God knows until when, I can still play my games, and in the future I will make another account and purchase games the right way. I don't want none of this to happen ever again.

[crunchyfrog]

引用自 andreayandres102014：

引用自 crunchyfrog：

Because payments and banking (and by extension vendors) work like this.

You simply won't get a specific message telling you what the problem is. You will get a vague one because that's part of the security. If people gave out precise explanations of the error, it makes it easier for scammers and hackers.

There are two possibilities - it is either as Darren states, where your bank has an automated flag if too many attempts at payment pop up in a short time (and this is VERY common). Or it's Valve doing a similar thing.

YOu can easily rest this by ringing your bank to see if there's anything their end and if there is you can confirm and they will free it up.

I am terribly sorry, I forgot to mention, the games I bought were purchased using a CVS Prepaid card. I haven't used no bank card as of yet in my account. Only a miserable prepaid card. Will my account be ok and most importantly, will I keep my games? I don't mind the red alert in the upper right corner, what I am concerned about the most, is my games. I don't wanna lose my games that I bought legally with my own hard earned money. I really appreciate you guys comments.

If you bought games you CANNOT lose them.

A licence is PERMANENTLY activated against your account. That's how it works.

As it stands currently, you have tripped some sort of security feature. It does NOT and CANNOT mean you lose what you've already bought. And it does not mean you'll have buying frozen for the future.

As it's a third party card, this is quite likely to have security stuff like this. In which case, wait a few days.

[waltuh]

Its been 2 years since the last post but i need some help, my friend deposited alot of money 2 days ago. Yesterday he couldnt enter his account because his password was wrong. No mails, notifications, nothing. His account also turned private for some reason. This account was one of our friends accounts but my friend changed the mail to his mail. We need to know if he stole it or not. After all he deposited 40 dollars (800TL which is a lot in Turkey) We need help, ty.

Edit: also it was the first time he deposited with that card, after he deposited a few times he also got market banned for around 2 weeks. What do you guys think?

[crunchyfrog]

引用自 eymenoob：

Its been 2 years since the last post but i need some help, my friend deposited alot of money 2 days ago. Yesterday he couldnt enter his account because his password was wrong. No mails, notifications, nothing. His account also turned private for some reason. This account was one of our friends accounts but my friend changed the mail to his mail. We need to know if he stole it or not. After all he deposited 40 dollars (800TL which is a lot in Turkey) We need help, ty.

Edit: also it was the first time he deposited with that card, after he deposited a few times he also got market banned for around 2 weeks. What do you guys think?

He's been compromised by the same methods we've spoken of.

So he should do what Valve recommend to clean up his PC and secure his account.

Exercise your Google skills and you'll find what to do - I would tell you exactly but I feel you'll learn more for the future in finding how to track down official help pages.

[Lilim]

引用自 eymenoob：

Yesterday he couldnt enter his account because his password was wrong. No mails, notifications, nothing. His account also turned private for some reason. This account was one of our friends accounts but my friend changed the mail to his mail. We need to know if he stole it or not.

Maybe he lost his account to the scam site that you are currently advertising?

引用自 eymenoob：

What do you guys think?

I think you should stop using and advertising scam sites.

[waltuh]

引用自 Lilim：

引用自 eymenoob：

Yesterday he couldnt enter his account because his password was wrong. No mails, notifications, nothing. His account also turned private for some reason. This account was one of our friends accounts but my friend changed the mail to his mail. We need to know if he stole it or not.

Maybe he lost his account to the scam site that you are currently advertising?

引用自 eymenoob：

What do you guys think?

I think you should stop using and advertising scam sites.

Nah he doesnt use these sites, besides this is not a scam site if you dont mean the losing money part its not.

So no.

[waltuh]

引用自 crunchyfrog：

引用自 eymenoob：

Its been 2 years since the last post but i need some help, my friend deposited alot of money 2 days ago. Yesterday he couldnt enter his account because his password was wrong. No mails, notifications, nothing. His account also turned private for some reason. This account was one of our friends accounts but my friend changed the mail to his mail. We need to know if he stole it or not. After all he deposited 40 dollars (800TL which is a lot in Turkey) We need help, ty.

Edit: also it was the first time he deposited with that card, after he deposited a few times he also got market banned for around 2 weeks. What do you guys think?

He's been compromised by the same methods we've spoken of.

So he should do what Valve recommend to clean up his PC and secure his account.

Exercise your Google skills and you'll find what to do - I would tell you exactly but I feel you'll learn more for the future in finding how to track down official help pages.

Firstly, thank you. Second, i did look it up, but i didnt think they would make the account private.

Now i will tell him to get in contact with steam support. ty