locked out of purchase for purchasing too much

[andreasaspenberg575]

i purchased some cheap games and now i am locked out. it does not make any sense to lock people out as valve then loses money.

[Big Boop Energy]

Hi Andreas,

I'm sorry to hear you find yourself locked out of your account. I suggest you contact Steam Support. Hope you get the situation resolved!

https://support.steampowered.com/

[Darren]

No point creating a ticket you will be able to purchase again tomorrow far before Steam would even read your ticket.

[andreasaspenberg575]

i will likely not be able to purchase anything more until the discounts stops. that is how it worked last time it happened.(i tried again the next day but could not buy anything).

[Klinsk]

Steam Support is like abandonware, forget it ever existed.

[ReBoot]

Originally posted by andreasaspenberg575:

i will likely not be able to purchase anything more until the discounts stops. that is how it worked last time it happened.(i tried again the next day but could not buy anything).

What does the message say?

[andreasaspenberg575]

the lockout have been lifted for some reason

[Darren]

Because as I said it takes about 8 to 12 hours for the too many purchases cooldown to end. I believe every attempt resets the timer so just give it a break for a day and you will be fine.

[GUFITO]

:/

[andreasaspenberg575]

it did not take that long this time.

[76561199127680896]

My account is locked because supposedly the card holder is saying there were unauthorized charges, when I am the card holder and no one has access to my account but me. I bought a lot of games not to long ago, and 2 days laters I got an alert and now I can't buy no games, make no trades, no nothing. Any ideas or any suggestions? I contacted Steam, but that didn't make much of a difference. Once someone or you mistakenly trigger and alert, they never agree with the account owner. Like wtf...

[Darren]

Originally posted by andreayandres102014:

My account is locked because supposedly the card holder is saying there were unauthorized charges, when I am the card holder and no one has access to my account but me. I bought a lot of games not to long ago, and 2 days laters I got an alert and now I can't buy no games, make no trades, no nothing. Any ideas or any suggestions? I contacted Steam, but that didn't make much of a difference. Once someone or you mistakenly trigger and alert, they never agree with the account owner. Like wtf...

Check with your bank. If you have done a bunch of transactions it might have flagged fraud detection on their side.

[76561199127680896]

Originally posted by Darren:

Originally posted by andreayandres102014:

My account is locked because supposedly the card holder is saying there were unauthorized charges, when I am the card holder and no one has access to my account but me. I bought a lot of games not to long ago, and 2 days laters I got an alert and now I can't buy no games, make no trades, no nothing. Any ideas or any suggestions? I contacted Steam, but that didn't make much of a difference. Once someone or you mistakenly trigger and alert, they never agree with the account owner. Like wtf...

Check with your bank. If you have done a bunch of transactions it might have flagged fraud detection on their side.

The alert is not giving me a fraudulent alert (I think that is a good thing) it's just saying that some purchases are being investigated something like that. But being investigated why? I am the cardholder, and no one has access to my account but me. Will I get my games deleted? I contacted Steam, and all they said is that some "individual" made a report that some unathorized purchases were made, and if I know that individual to let him or her know about the issue. What the hell?

[crunchyfrog]

Originally posted by andreayandres102014:

Originally posted by Darren:

Check with your bank. If you have done a bunch of transactions it might have flagged fraud detection on their side.

The alert is not giving me a fraudulent alert (I think that is a good thing) it's just saying that some purchases are being investigated something like that. But being investigated why? I am the cardholder, and no one has access to my account but me. Will I get my games deleted? I contacted Steam, and all they said is that some "individual" made a report that some unathorized purchases were made, and if I know that individual to let him or her know about the issue. What the hell?

Because payments and banking (and by extension vendors) work like this.

You simply won't get a specific message telling you what the problem is. You will get a vague one because that's part of the security. If people gave out precise explanations of the error, it makes it easier for scammers and hackers.

There are two possibilities - it is either as Darren states, where your bank has an automated flag if too many attempts at payment pop up in a short time (and this is VERY common). Or it's Valve doing a similar thing.

YOu can easily rest this by ringing your bank to see if there's anything their end and if there is you can confirm and they will free it up.

[76561199127680896]

Originally posted by crunchyfrog:

Originally posted by andreayandres102014:

The alert is not giving me a fraudulent alert (I think that is a good thing) it's just saying that some purchases are being investigated something like that. But being investigated why? I am the cardholder, and no one has access to my account but me. Will I get my games deleted? I contacted Steam, and all they said is that some "individual" made a report that some unathorized purchases were made, and if I know that individual to let him or her know about the issue. What the hell?

Because payments and banking (and by extension vendors) work like this.

You simply won't get a specific message telling you what the problem is. You will get a vague one because that's part of the security. If people gave out precise explanations of the error, it makes it easier for scammers and hackers.

There are two possibilities - it is either as Darren states, where your bank has an automated flag if too many attempts at payment pop up in a short time (and this is VERY common). Or it's Valve doing a similar thing.

YOu can easily rest this by ringing your bank to see if there's anything their end and if there is you can confirm and they will free it up.

I am terribly sorry, I forgot to mention, the games I bought were purchased using a CVS Prepaid card. I haven't used no bank card as of yet in my account. Only a miserable prepaid card. Will my account be ok and most importantly, will I keep my games? I don't mind the red alert in the upper right corner, what I am concerned about the most, is my games. I don't wanna lose my games that I bought legally with my own hard earned money. I really appreciate you guys comments.

[Darren]

Originally posted by andreayandres102014:

Originally posted by crunchyfrog:

Because payments and banking (and by extension vendors) work like this.

You simply won't get a specific message telling you what the problem is. You will get a vague one because that's part of the security. If people gave out precise explanations of the error, it makes it easier for scammers and hackers.

There are two possibilities - it is either as Darren states, where your bank has an automated flag if too many attempts at payment pop up in a short time (and this is VERY common). Or it's Valve doing a similar thing.

YOu can easily rest this by ringing your bank to see if there's anything their end and if there is you can confirm and they will free it up.

I am terribly sorry, I forgot to mention, the games I bought were purchased using a CVS Prepaid card. I haven't used no bank card as of yet in my account. Only a miserable prepaid card. Will my account be ok and most importantly, will I keep my games? I don't mind the red alert in the upper right corner, what I am concerned about the most, is my games. I don't wanna lose my games that I bought legally with my own hard earned money. I really appreciate you guys comments.

If it's a prepaid card you need to go have a chat with the bank/institution that issued it, plus whoever you use for charging that card with money. Such cards are rife with issues where you think the money is on the card but it takes a week to get there so you do a transaction, the bank cancels the transaction, then the money gets to the card but it's too late you've already got a payment issue with a retailer such as Steam.

You are going to need to check whether there were any payment issues on the prepaid card, whether or not your funds are actually on it or not, and basically unwind exactly what has happened here.