steam freezing

[Devil Djinn]

Hello,
Have recently run into a problem, when browsing steam (store,discussions,community hub etc) the browser just freezes. i have to hit the back button and try again, usually it doesnt work.
when it freezes i cannot click links or scroll up or down, it literally becomes un responsive.
Searched google and have not found a solution.
things i have tried :
reinstalling steam
deleting html cache in appdata folder.
sfc /scannow in command prompt (broken internet explorer)
ctrl + r steam://flushconfig

nothing has helped. I suspect it may be an internet explorer problem as steam uses this for browsing?
am running windows 10.
any help would be greatly appreciated.

[The Giving One]

โพสต์ดั้งเดิมโดย Devil Djinn:

yes, pages load after a bit of a wait, where as booting normally, they dont load at all.

So we are getting somewhere it seems then.

You have uninstalled uTorrent as of now and rebooted since you uninstalled that, is that correct ?

Looking at your screenshot again...

Next one that I would have to consider would be that TVersity stuff, the codec pac and the other application.

Then what is that AviSynth program for ?
Again, pay no attention if you never had any issues with these before or if they run or not. Just keep an open mind and troubleshoot this. I see this all the time. You are making progress, but you just need to find the conflicting software that affects Steam in a normal boot.

I suggest that you uninstall those, or one at a time, then reboot into normal Windows and test Steam again there.

Rinse and repeat until you find the problematic software that is causing it.

[Devil Djinn]

i have uninstalled everything that is not essential to windows 10 leaving only drivers and such.
problem still persists, its not loading anything and has been on this screen for 10 mins now
http://imgur.com/KGD4DvG
perhaps i should revert to win 7?

[The Giving One]

Please slow down...LOL
We are nowhere near reverting to a previous OS here yet...

You said you have all the drivers from Gigabyte fully updated, right ?

Did you reboot after uninstalling all of that software ?

In that new shot, is it frozen or is it just missing the lists and text ?

Do this in this post exactly in order, step by step..

http://steamcommunity.com/discussions/forum/1/496881136925122380/#c496881136925169708

[The Giving One]

By the way...you need to take that shot down or remove it from imgur. We can see your login name and that is not good to have on a public forum. It does your security no good, so I suggest that you take that down ASAP, or edit it out or cover it up...the login name that is.

[Devil Djinn]

โพสต์ดั้งเดิมโดย The Giving One:

By the way...you need to take that shot down or remove it from imgur. We can see your login name and that is not good to have on a public forum. It does your security no good, so I suggest that you take that down ASAP, or edit it out or cover it up...the login name that is.

thanks for the heads up, i removed it.
i did restart after uninstalling most software.
that shot i showed you, everything within the browser is frozen, except the spinning loading symbol on the top right. i can still select my library and other tabs.
when it freezes, it usually halts on the last image i had on the browser, and nothing within the browser can be clicked, with the exception of the top tabs and the back buttons.

following the steps on the link has made it more responsive, and not freeze. Most notably removing the htmlcache seems to work.
however, if i reboot, it will go back to freezing.

[The Giving One]

Please forgive me here, but you keep saying "browser". I hope you actually mean the actual Steam client and not actually a browser there. Is that correct ?

We need to be troubleshooting this by using the Steam game client only, please. Maybe that is what you meant, but I need to make sure. Thanks.

Interesting...how the html removal seemed to help but not after you rebooted.

Are you connected by a router there ?

This is a home network you are on, right ?

Some of these questions may seem silly, but I assure you , I am asking for good reason here. Thanks.

[Devil Djinn]

yes i am connected to a router, on a home network via wifi, i also have a powerline adapter, but thats not in use at the moment.
sorry if its confusing, but i am under the assumption that steam has an intergrated broswer built into it, when i am searching through the community pages and store pages, it is not unlike using my other browser chrome, i can see the site address it is trying to contact and load. example http://steamcommunity.com/app/35140/
i can see that address when loading batman community page

[Devil Djinn]

steam is running flawlessly now with the htmlcache removed.
perhaps everytime i encounter this problem, i need to delete the htmlcache? it would be a minor nuisance compared to reverting operrating systems.

[The Giving One]

โพสต์ดั้งเดิมโดย Devil Djinn:

steam is running flawlessly now with the htmlcache removed.
perhaps everytime i encounter this problem, i need to delete the htmlcache? it would be a minor nuisance compared to reverting operrating systems.

No. There is a cause for this. This is the nature of troubleshooting. We take steps and work towards the problem, eliminating one thing at a time. You are making progress. We just need to find the cause.

Bypass the router and use ethernet only from now on while troubleshooting this.

See this support page...

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

It could be related to the html issue. Bypass the router and then remove the html again EXACTLYas you did before.

Again, be sure you are using the Steam client and NOT a browser for this, please.

Try to stay with this as you are getting there...you can do this.

[Devil Djinn]

โพสต์ดั้งเดิมโดย The Giving One:

โพสต์ดั้งเดิมโดย Devil Djinn:

steam is running flawlessly now with the htmlcache removed.
perhaps everytime i encounter this problem, i need to delete the htmlcache? it would be a minor nuisance compared to reverting operrating systems.

No. There is a cause for this. This is the nature of troubleshooting. We take steps and work towards the problem, eliminating one thing at a time. You are making progress. We just need to find the cause.

Bypass the router and use ethernet only from now on while troubleshooting this.

See this support page...

https://support.steampowered.com/kb_article.php?ref=1456-EUDN-2493

It could be related to the html issue. Bypass the router and then remove the html again EXACTLYas you did before.

Again, be sure you are using the Steam client and NOT a browser for this, please.

Try to stay with this as you are getting there...you can do this.

ok, i only have a powerline but will connect this and leave wifi off.
going to reboot and see what happens.

[The Giving One]

Powerline ? What is that, please ? You need to run an ethernet cable from your computer to your modem. Eliminate all hardware in between and be the only device connected as of now on your network, if you can.

EDIT..sorry, I see your mention of the Powerline previously. Thanks.

[Devil Djinn]

ok well this is a little bit embarrassing.
had a look at my start up options and saw vyper VPN in there. i used this to get the content rich american netflix, rather than my my horrible local one. Strange how it wasnt in my install files?
i removed it and reboot and all seems to be working as it should.
im going to go ahead and assume it was routing my traffic to america and timing out?
im sorry if i wasted your time, and really appreciate the help!

[The Giving One]

You did not waste my time at all here , friend. VPN's are listed on the problematic software page, as you maybe know now and can see how they can be a problem.

I am just glad you found the cause, and you deserve credit for posting what you did to fix it and what was actually the issue.

Good luck to you always and if you need more help, we in the community will always try to do our best !!!

[Strannik]

hop