STEAM PRACTICALLY STOLE $20 FROM ME

[Bleach]

I had bought my friend a game off my card, he couldn't run it so i decided to refund it, when i went to refund it, it denied me the option to refund it back to my card and only allowed me steam wallet. So i decided too do a conjoined transaction with my steam wallet and money on my card to see if I could get my money back, but it wont allow me to get the $20 back on my card. I dont have a good computer so i was trying to get my money back and put it to a fund to get myself a better one, but now i cant get that money back and i cant spend because i cant even run many of the games. Steam support never even got back to me and when i left them a message in the steam refund reasons, they ignored it which leaves us to believe that they dont even read the refund reasons. I NEED THAT $20 BACK.

[76561198218426745]

Not all payment methods support refunds. How did you pay for the gift?

— I gather "card" means credit/debit card. What happens when you try to request a refund to the card? —

[yuuksters]

Or just keep the steam wallet money and buy a different game with it.

[Bleach]

Originally posted by habitualaction:

Not all payment methods support refunds. How did you pay for the gift?

— I gather "card" means credit/debit card. What happens when you try to request a refund to the card? —

Yeah, it was a debit card

[Bleach]

Originally posted by OreoBites:

Or just keep the steam wallet money and buy a different game with it.

The only issue is my computer is awful and i cant run any "fun" games

[76561198218426745]

Okay. When you try to refund, there should be a drop-down menu allowing you to select to refund either to Steam wallet or credit/debit. What happens when you select debit?

[Bleach]

Originally posted by habitualaction:

Okay. When you try to refund, there should be a drop-down menu allowing you to select to refund either to Steam wallet or credit/debit. What happens when you select debit?

When i refunded the gift, the drop down menu only offered steam wallet, but now when i did the conjoined transaction, when i click visa it will offer me the amount i spent on my visa back and the amount spent on the steam wallet back to the steam wallet
The only issue is that when i went to refund the gift, it didn't offer to refund to my visa, even though i payed through my visa

[76561198218426745]

Did you purchase anything else at the same time as the gift you are trying to refund?

[Bleach]

Originally posted by habitualaction:

Did you purchase anything else at the same time as the gift you are trying to refund?

No, just the gift

[76561198218426745]

Then all I can suggest is opening a support ticket and explaining the situation, requesting a refund to the card that way.

[Bleach]

Originally posted by habitualaction:

Then all I can suggest is opening a support ticket and explaining the situation, requesting a refund to the card that way.

I will do that, thanks for the help!

[Spawn of Totoro]

Originally posted by ♥♥♥♥♥♥ Beef:

When i refunded the gift, the drop down menu only offered steam wallet, but now when i did the conjoined transaction, when i click visa it will offer me the amount i spent on my visa back and the amount spent on the steam wallet back to the steam wallet
The only issue is that when i went to refund the gift, it didn't offer to refund to my visa, even though i payed through my visa

That sounds like you added $20 by the Steam Wallet in order to buy the game, instead of directly purchasing the game.

It should state the payment used in your account history on Steam.
https://store.steampowered.com/account/history/

[Bleach]

Originally posted by Spawn of Totoro:

Originally posted by ♥♥♥♥♥♥ Beef:

When i refunded the gift, the drop down menu only offered steam wallet, but now when i did the conjoined transaction, when i click visa it will offer me the amount i spent on my visa back and the amount spent on the steam wallet back to the steam wallet
The only issue is that when i went to refund the gift, it didn't offer to refund to my visa, even though i payed through my visa

That sounds like you added $20 by the Steam Wallet in order to buy the game, instead of directly purchasing the game.

It should state the payment used in your account history on Steam.
https://store.steampowered.com/account/history/

I still didn't get the option to refund to my card when i refunded Borderlands and that is prob why i couldnt refund the gift. I do however remember it not giving me the card option when i purchased borderlands. I just had the two transactions mixed.

[Spawn of Totoro]

Originally posted by ♥♥♥♥♥♥ Beef:

I still didn't get the option to refund to my card when i refunded Borderlands and that is prob why i couldnt refund the gift. I do however remember it not giving me the card option when i purchased borderlands. I just had the two transactions mixed.

The way you are wording thing, even in the OP (Origina Post) is quite confusing. You first talk about your friend's computer and refunding a game there, then carry over to you not being able to run a game. All in the same post and paragraph. Is it one issue or two?

[Bleach]

Originally posted by Spawn of Totoro:

Originally posted by ♥♥♥♥♥♥ Beef:

I still didn't get the option to refund to my card when i refunded Borderlands and that is prob why i couldnt refund the gift. I do however remember it not giving me the card option when i purchased borderlands. I just had the two transactions mixed.

The way you are wording thing, even in the OP (Origina Post) is quite confusing. You first talk about your friend's computer and refunding a game there, then carry over to you not being able to run a game. All in the same post and paragraph. Is it one issue or two?

I will rexplain

[Bleach]

I bought borderlands 2 with my card, but couldn't run it so i decided to refund it but it denied me the option to refund it to my card so i had to refund it to my steam wallet. I had forgot that part in my original post. It was supposed to give me the option of refunding to my visa. So, i bought a few more games before i came to the conclusion that i didn't want anymore steam games because i couldn't run many. So i tried to do a conjoined transaction with the money on the steam wallet and more money on my card, but that didn't work. So steam messed up and didnt give me the option of refunding the money that i spent from my card back to my card, and now it is stuck in my steam wallet that i cant use becuase i cant really run games.