Account Suspended due to charge back

[Space_Daddy]

So as the title suggested i was suspended for trying to get my money back for a game i was charged twice on i already contacted my bank but they said there waiting on a response for getting my money back. Can anyone help

[Brian9824]

Nope, no one here can do anything, its between you, your bank, and steam. If the chargeback is not reversed then expect severe penalties to your account.

[MoonC A T]

Originally posted by Space_Daddy:

Can anyone help

No

Your account will be permanently suspended if not resolved. No one here can help you with that.

[Roger Waters]

Nah mate its only up to the big fella upstairs and steam

[✨Saint✨]

Just imagine if you could charge back everything at will, the world would be a chaos.
In a civilized world, you follow the rules, not your own.

With this said, nobody can help you here OP.

[HikariLight]

This is why you do a proper refund.
The payment method you used the chargeback on will be permanently banned now.

[MoonC A T]

Sounds like one was a hold and the other was the actual charge. In other words, you jumped the gun on the double payment thing.

Reverse it at the source...your bank.

[Duke49th]

Lol...chargeback is a friendly fraud now?

Next is asking for a refund of your duplicate payment is an act of terrorism?

Unbelievable...

[N3tRunn3r]

There exists explicitely/particularly a FAQ and Support Section about your issue. Charging Back only harms your Steam Account, I would had charged back BF2042 otherwise as a 1st game already..

You should had read Steam's FAQ and Support before doing any legal actions..

Steam > Help > Steam Support > ... Contact Steam Support

https://help.steampowered.com/en/wizard/HelpWithUnknownCharges

Payment Disputes and Chargebacks

https://help.steampowered.com/en/faqs/view/783F-5E0F-9834-22D2

[Samurai]

Originally posted by Duke49th:

Lol...chargeback is a friendly fraud now?

Next is asking for a refund of your duplicate payment is an act of terrorism?

Unbelievable...

Chargeback is fraud when its abused and used before the disputed transaction with whatever company sold the goods, has been given the chance to resolve the problem first.

Its not rocket science.

[Teksura]

Originally posted by Duke49th:

Lol...chargeback is a friendly fraud now?

Next is asking for a refund of your duplicate payment is an act of terrorism?

Unbelievable...

https://chargebacks911.com/friendly-fraud/

Imagine people using correct terminology. Unbelievable...




Chargebacks are there to provide consumers with a critical layer of protection. The two most basic reasons to issue a chargeback are cases of criminal fraud, or merchant abuse. Let's talk about the latter there.


Let's say you buy a garden statue online. The picture looks great! So you put in the order and wait. And wait. And wait. And after a few weeks you still haven't seen it. You should not be issuing a chargeback yet. Instead, you should reach out to the vender and ask them to provide proof of shipping, such as a tracking number. You should always try to resolve your disputes with the vender first. If the vender however jerks you around or refuses to provide you with anything, then you take all of your records and conversations to your back to issue a chargeback.

In another example, you make a purchase of a lawn statue from a different vender because the first one never sent it. This statue arrives but it is vastly different from the one in the picture, and clearly much lower quality. Your first step, once again, should be to reach out to the vender and attempt to initiate a return. Take photos of everything and screenshots of what was advertised. If the vender refuses to allow a return, that is when you go to the bank.



It is pretty clear here that OP misunderstood what was going on with their bank charges and instead of reaching out to support with a question about their purchase, decided to go to the bank and issue a chargeback. This has consequences others have said. OP needs to correct their mistake and reverse the chargeback if they want to avoid those consequences. At that point, they can actually do things the correct way and reach out via a support ticket if they have a question about a purchase. They could also ask their bank to explain the charges listed on their statement, why are they seeing something they aren't expecting? What does it mean? Are they indeed being charged twice?


https://chargebacks911.com/credit-card-chargebacks/