Ugh Jul 22, 2022 @ 10:27pm
Securing account
Trying to get an idea of where i went wrong, my steam account got hacked on the fourth i found out, they were able to change my password and steam authenticatior without access to my phone or email, i just got the two emails for the change of authenticator device back to back. then they proceeded to make 240+ trades in a few hours wiping out all of my inventory for the games I play. where did i go wrong? cause I had 2FA steam guard all that stuff and it was bypassed instantly and then what i assume are trade limits also bypassed instantly.
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Showing 1-15 of 27 comments
cent Jul 22, 2022 @ 10:57pm 
You went to a third party site which was a scam and gave your information away. The scammer made a login page that looks exactly like the steam login page (but it is fake, only used to steal your login credentials) and you logged in thinking it was real.

Edit: Read more about scams here: https://help.steampowered.com/en/faqs/view/70E6-991B-233B-A37B
Last edited by cent; Jul 22, 2022 @ 11:04pm
cent Jul 22, 2022 @ 11:13pm 
Additionally, learn more about the most common scams on steam:

Originally posted by Dr.Shadowds 🐉:
Here are the most common reason people get accounts hijack for any service really are as followed.
- Sharing account infomation with others. <--- Very common with impersonators, pretending to be Steam admin / support.
- Logging in on phishing sites. <--- Very common with skin gambling sites.
- Downloading / Installing Virus / Keylogger on your system.
- Using public devices that has keyloggers, such as cyber cafe, school computers, and etc...
- Storing your login credentials on a unsecured service that others has access to view.
- Using same login credentials for all your things, or using same login credentials on another service that had a data leak. Yes it does matter because even if it not related to Steam, if using same login credentials, hijackers will try to use those credentials to see what services you use with those credentials. https://haveibeenpwned.com/

https://youtu.be/9TRR6lHviQc

The type of story scammers say to you.

- "Hey vote for my team", and they link you a phishing site link, and try get you to login.

- "Hey I can't add you, please add me", and they try to start their scam with you.

- If you're friend with someone that got their account hijacked, you get scam message like, "I report you", "you been banned", and whatever to try scare you, and they tell you to trade your items to them, or if you have a login to phishing site may have a API key on account that redirect trades, they ask you to give them money, or etc...

- If you already got your account compromise by them, they change your display name to banned, or whatever, your display picture as well, they may delete your friends, and try to spend your wallet funds if you have any, also trade all your items, but if they see if you have mobile authenticator attached, they play their scam to get you to confirm the trade to get your items off your account to their account quicker if they're able to trick you into confirming the trade.


I show you few examples.
https://steamcommunity.com/sharedfiles/filedetails/?id=2329645315
https://steamcommunity.com/sharedfiles/filedetails/?id=2570975058

https://youtu.be/JuWHCBeZrqI
https://www.youtube.com/watch?v=kook1DlxDAw
https://www.youtube.com/watch?v=0DDnV-MHSaY
https://www.youtube.com/watch?v=WfTXxLraokE

https://steamcommunity.com/discussions/forum/1/4956744526904317093/#c4956744526904653890
[/quote]
Supafly Jul 22, 2022 @ 11:28pm 
Hijacked not hacked. Hacking requires exploiting weakness in code. That doesn't happen on Steam. Hijacking is the issue and that's when users try logging on using a phishing website that steals their credentials. Could have been months ago, some lie in wait before they actually do something.

Originally posted by ZappyGun:
cause I had 2FA steam guard
Which is just an extra key. If that key is given out with your username and Password it's useless just like if you had 100000 keys. If they are given away then the other person has access.

Originally posted by ZappyGun:
i just got the two emails for the change of authenticator device back to back. then they proceeded to make 240+ trades in a few hours

When you transfer the Authenticator trades get restricted. Can be 2 days if you're keeping the same phone number if not it should be 15 days. So a few hours doesn't sound right.
Ugh Jul 23, 2022 @ 12:53am 
that would be somewhat suprising to me as i dont login to anything only for that specific reason. it seems somewhat useless if the code on my phone is negated when my password is compromised, what point does steamguard have then
Supafly Jul 23, 2022 @ 1:01am 
Originally posted by ZappyGun:
that would be somewhat suprising to me as i dont login to anything only for that specific reason. it seems somewhat useless if the code on my phone is negated when my password is compromised, what point does steamguard have then

To be able to get in and change the password they'd have had to use your username, password AND guard code first.

If you have never logged into to a site you've either had Malware on a system you've used or someone you know had access to your phone and used it to give them access
FFL2and3rocks Jul 23, 2022 @ 1:03am 
If you had the authenticator, just having your password compromised wouldn't allow them into your account because it would prompt them for the Steam Guard code that appeared on your phone. They must have obtained that Steam Guard code from a phishing site.

People often fall for it because the fake link is sent to them by a trusted friend, not knowing that the friend's account has been hijacked by the same trick.
Ugh Jul 23, 2022 @ 1:22am 
Originally posted by FFL2and3rocks:
If you had the authenticator, just having your password compromised wouldn't allow them into your account because it would prompt them for the Steam Guard code that appeared on your phone. They must have obtained that Steam Guard code from a phishing site.

People often fall for it because the fake link is sent to them by a trusted friend, not knowing that the friend's account has been hijacked by the same trick.
Typically i could see this but i watch for that stuff pretty often. im not saying its not a possibility, but in my case it seems it was out of the blue.
basically i got the email and that changed my steamguard device, and didnt notice it, so 2 days later was when all the trades happed all within a few hours over night. I know they didnt have access to my phone, so assuming they somehow got my user and pass, how were they able to change my steamguard device without the actual device. i refuse to believe they got my phone and comp at the same time. not to mention i havent entered a steamguard key in a long time either
Supafly Jul 23, 2022 @ 2:26am 
Originally posted by ZappyGun:
how were they able to change my steamguard device without the actual device.
There are ways to do that for obvious reasons. People can lose and upgrade their devices. Their devices can break rendering it useless. Thus there are always ways to prevent people getting locked out completely.

As I said you can transfer the authenticator to a new device in different ways. If the new device is using the same number it gets a 2 day restriction. If its to a new device and new number it's restriction is for 15 days.

Sounds more like you didn't notice the email about it being changed for more than 2 days.
Ugh Jul 23, 2022 @ 4:13am 
Originally posted by Supafly:
Originally posted by ZappyGun:
how were they able to change my steamguard device without the actual device.
There are ways to do that for obvious reasons. People can lose and upgrade their devices. Their devices can break rendering it useless. Thus there are always ways to prevent people getting locked out completely.

As I said you can transfer the authenticator to a new device in different ways. If the new device is using the same number it gets a 2 day restriction. If its to a new device and new number it's restriction is for 15 days.

Sounds more like you didn't notice the email about it being changed for more than 2 days.
yeah ill admit that, i dont normally sift through for specific things since i get so much "junk" from places that i need for other reasons. its pretty crazy to me that they dont atleast make you confirm through email for the process though. just a notification is all. Seems like at this rate steam could solve alot of these hacks by simply making you click a confirmation link in the email.
Supafly Jul 23, 2022 @ 4:30am 
Originally posted by ZappyGun:
yeah ill admit that, i dont normally sift through for specific things since i get so much "junk" from places that i need for other reasons. its pretty crazy to me that they dont atleast make you confirm through email for the process though. just a notification is all. Seems like at this rate steam could solve alot of these hacks by simply making you click a confirmation link in the email.

NOT hacks, stop saying hack in anyway. Hijacked not hacked. Hacking requires exploiting weakness in code. That doesn't happen on Steam. Hijacking is the issue and that's when users try logging on using a phishing website that steals their credentials.

If emails from Steam are going into a junk folder flag them as non junk.

Why confirm things via another method? You get notified and have 2-15 days to lock the account down. 2 only if they have your number and 15 days if not. More than enough time to secure the account.

1. I'm sick and tired of all the flipping use this to confirm that thing you just did while YOU are inside your account.
2.I'm sick and tired of all the emails notifying me that I just logged in to my account. If it was me ignore it...blah blah.
3.I'm sick and tired of all the added overly complex systems that waste my time all because people can't think and exercise basic security.

Everyone needs to stop living in a little bubble and read things about online safety practices.

Oh and point 2 = 984563798634570958790 emails that mean I may miss important ones because I'm getting notified about ♥♥♥♥ we never should be. You are point and case on that. You missed it because of all the junk you get. Yet Piss poor security practices are why we all get more junk. We all get junk but thats specific to peoples ♥♥♥♥ security practices and somewhat self inflicted

EDIT:
Originally posted by ZappyGun:
steam could solve alot of these hacks by simply making you click a confirmation link in the email.

Which is the exact thing phishers do over email. Send an official looking email with some form of warning and have a link. Users trust the link, click it and then proceed to login on a phishing website leading to their account getting hijacked.
Last edited by Supafly; Jul 23, 2022 @ 4:47am
The Giving One Jul 23, 2022 @ 4:43am 
Originally posted by ZappyGun:
Seems like at this rate steam could solve alot of these hacks by simply making you click a confirmation link in the email.
Email can be (and often is) compromised. That's the whole reason, or main reason, for having two factor authentication.

There is no way they can get in without satisfying both factors.

Just for the record, Steam Guard is email protection only, where the shield here is gold :

https://store.steampowered.com/account/

Steam Guard MOBILE, or having the mobile authenticator on your Steam account is green :

https://store.steampowered.com/account/

People often say "Steam Guard" when they have the mobile authenticator. It's very important to understand the difference, and to be sure the authenticator stays active on your account and that you do not give the codes away.

Whitout physically having the second factor in their hand (two factor authentication) it is impossible for them to get in to your account.

Many that came before you and that will come after you say it was a "hack". But Valve's database was not breached just so someone could pull off the hack of a century just to get into your account.
Ugh Jul 23, 2022 @ 4:47am 
over reactive much,
1: hack hijack, sure your right. at this exact moment idgaf dude. im not trying to argue with you on the exact wording here. (maybe be a little more understanding since about $1500 worth of stuff just got stolen from me as a side note)

2: yeah i hate getting all the stupid emails about ♥♥♥♥♥♥♥♥♥ as much as anyone else. that doesn't mean that i shouldn't have to click a confirmation to change my 2FA on an account that does contain items of monetary value, and could contain saved payment information.

3: My steam is not set to junk, it is set to a specific folder that is populated with other account related emails. I typically check it every 3 ish days because i don't sit in my email 24/7, there are typically 30ish emails in there and i normally skim them for anything that seems immediately important.

4. My security practices are just fine, i rarely get out of place junk mail, let alone anything downloaded on my PC without my consent. This is why im rather concerned about how my account information was obtained by whatever did it.

Its my understanding that not only was it put out that steam guard was supposed to be the end all be all of security protecting you when account credentials were lost, but i was also under the impression that there was a trade limit as well, i routinely hear from my friends woes of not being able to make more than 10 trades in a day or two. was this also bypassed or was it simply unimplemented at a time when account "HIJACKING" is at an all time high? It seems entirely unreasonable to make it so easy to steal from an account whose credentials were stolen when id say a large amount of users only use the service once or twice a week.
Supafly Jul 23, 2022 @ 5:00am 
Originally posted by ZappyGun:
over reactive much,

In denial much? You constantly blaming others for YOUR mistake. You've gradually moved away from you it wasn't your fault but you're still pointing blame elsewhere

1. Plenty of users have had bigger inventories. I don't care whether it was worth 0.01 or 100,001

2. But you GOT emails to say it was changed and as it was changed to a device with a different number you had 15 days to secure the account. But you want a button. Something phishing emails do all the time to trick people into login in on a phishing site.

3. Clearly you need to skim better since you missed the email about changing Authenticator device 15 days ago.

4. Fine? How did someone get your username, password, LIVE Guard code and 15 days before they can to use the Authenticator on new device? You either logged in on a dodgy site, System is infected, Someone got access to your phone.



Originally posted by ZappyGun:
Its my understanding that not only was it put out that steam guard was supposed to be the end all be all of security protecting you when account credentials were lost

And your understanding was wrong. 2FA is not a make peoples account immune to compromise. It's a tool to assist but thats it. Just like you have locks on your house. If the keys fall into the hands of someone else the locks, no matter how good, are useless.

You should be reading up so you understand how security features help instead of making assumptions.

I've traded well over 100 items in a day before, no issues. Must be something specific to your friends account.

Doesn't matter if a user accesses the system once a year or 100 times a day. It takes mere seconds to compromise an account. PEBKAC
Seretti Jul 23, 2022 @ 5:13am 
Originally posted by ZappyGun:
My security practices are just fine,

If they were, how did others get all your account credentials?

How about you investigate when and where YOU messed up instead of arguing on the forums.
Ugh Jul 23, 2022 @ 5:43am 
Originally posted by Seretti:
Originally posted by ZappyGun:
My security practices are just fine,

If they were, how did others get all your account credentials?

How about you investigate when and where YOU messed up instead of arguing on the forums.
This is what I've been trying to find out for multiple days, Hence why i made this post, i don't answer discord messages to people i don't know, and i almost exclusively refuse to login to steam on a web browser and haven't this year if memory serves correctly, most definitely not within the last 2-3 months for sure. Non of my friends have had similar issues, so i have my doubts it came in through our friend circle.

My whole reason for this was post was more of a "what new hacks are out there i may not know of" etc than to be told i have a cluttered email, and even less so to have an argument that they could have put a confirmation link in an email they were already going to send me changing my 2FA with only my login credentials. (which would has been standard security process for other companies)

It is because I take measures against this sort of thing I'm looking for answers and, have turned in this case to asking on here, to see if there was something new going around. But as such have gotten nothing particularly useful.
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Date Posted: Jul 22, 2022 @ 10:27pm
Posts: 27