M76N Aug 11, 2022 @ 10:27pm
Is it possible to get steam support to send me a confirmation email for a game I purchased eight years ago?
I purchased a game back in 2014, and need its confirmation email in order to get the game redeemed on origin for a very long and complicated reason. However, the email was deleted ages ago. Is there any possible way for me to get steam support to send me a confirmation email on a purchase from eight years ago? thanks,
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Showing 1-4 of 4 comments
Dr.Shadowds 🐉 Aug 11, 2022 @ 10:36pm 
Why email, why not your purchase history that shows the confirmation?

When I needed help with EA game on origin I showed them my purchase history showing order id, date, and payment, that all shown.
M76N Aug 11, 2022 @ 10:48pm 
Originally posted by Dr.Shadowds 🐉:
Why email, why not your purchase history that shows the confirmation?

When I needed help with EA game on origin I showed them my purchase history showing order id, date, and payment, that all shown.

Part of Origins policy, they require both a SC of the purchase history and the confirmation email
crunchyfrog Aug 12, 2022 @ 12:02am 
Doubtful they'd be able to do this, as it's incumbent upon you to keep a track of your receipts and purchase data.

Sorry but you're likely way out of luck here.
Joke Aug 12, 2022 @ 12:43am 
Originally posted by M76N:
Originally posted by Dr.Shadowds 🐉:
Why email, why not your purchase history that shows the confirmation?

When I needed help with EA game on origin I showed them my purchase history showing order id, date, and payment, that all shown.

Part of Origins policy, they require both a SC of the purchase history and the confirmation email

I'm not sure if you missed that there is an option to view the receipt from the purchase history.
https://store.steampowered.com/account/history/

Find the game, and click it. (If you bought several games in the same transaction, there is an extra click)

Then click the option "I would like to view or print the receipt for this purchase"

What you get is a receipt, formatted the same as the email receipt you got when you bought the game.
Last edited by Joke; Aug 12, 2022 @ 12:44am
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Date Posted: Aug 11, 2022 @ 10:27pm
Posts: 4