Steam Support closing tickets

[Metro]

A week ago I tried to refund a game, normaly i got an answer to refund in 1-2 days. In this case nothing happend. I tried to watch the status from the refund but it was not existing anymore... So I opend a new refund, but the same happend. I tried to contact the Steam Support but my ticket was closed after a day without any aswer... I tried this again and... wow.... it happend again. In total I createt 3-4 refunds and 2-3 tickets for the support. So far all got closed without any information. The tickets did not even show at "my las activitys".
Any one else have this problem? Is there any other way to contact the support? I´m a little frustrated...

[Teksura]

Scan for malware https://www.malwarebytes.com/
Deauthorize all other devices https://store.steampowered.com/twofactor/manage
Change passwords from a clean computer
Generate new backup codes https://store.steampowered.com/twofactor/manage
Revoke the API key https://steamcommunity.com/dev/apikey
Stop using shady third party trade sites or clicking suspicious links.


Do each of the steps.


What you're describing is a common symptom of a hijacked account. When an account is hijacked with the API key, scammers often set their bot to close support tickets to make it harder for you to get help when you realize what is going on.

Do not trade until you have done all of these steps and resolved the issue, as the trade will almost certainly be canceled and instantly a new trade will be made redirected to a bot account with the same name and avatar of whoever you were trying to trade with, gifting your items to the scammer.

[Metro]

Hi, thank you for the fast response, I made all of this steps and createt a new ticket. I will update this thread when the support respond or the ticket close again.

[J4MESOX4D]

If your tickets were closing then your account was shadow-hijacked and the scammers sitting idle were bot-cancelling any support requests made an this extends to refunds. Support will never cancel a standalone ticket without a response especially refund requests.

[Metro]

@Teksura Thank you for the help. Seems like it solved the problem. I got a answer from the Support...
I wonder when I got hijacked... I feel like its been years since I used third party trade sites or any side that needed a steam login. Scary how fast you can be ?hacked? without even knowing it..

Anyways big Thank You!

[Bee🐝]

Originally posted by Metro:

@Teksura Thank you for the help. Seems like it solved the problem. I got a answer from the Support...
I wonder when I got hijacked... I feel like its been years since I used third party trade sites or any side that needed a steam login. Scary how fast you can be ?hacked? without even knowing it..

Anyways big Thank You!

Your account was most likely been compromised for ages. Hijackers can sit on an account they have access to for months; once they have an open door it doesn't matter when they get around to you. It's purposely done to waylay or muddy the ability to trace the source of the hijacking.

Anyway, glad you got it all sorted.