New steam deck DOA

[william.bailey94]

I received a new steam deck today Dead on arrival. It would not turn on. I plugged in the charger and it's been charging over 6 hours and still won't turn on and the charge light pulsates three times. Has anyone else experienced this problem?

[Mahjik]

Have you tried accessing the boot/firmware menus?

[darrenphillips666]

Hold power button for 10 seconds.
Or Google how to boot into BIOS,
It’ll that fails you need to RMA it.
Contact steam support and they’ll do a return and replace it.

[76561198296098152]

I think I know why they are able to get more steam decks out and it’s not good seems like there has been no quality controls and there just pumping these things out not good. Take your time valve I don’t need a 600 paper weight whenever I get mine. There has been ton of posts the last couple days of people having issues and having to rma

[william.bailey94]

Originally posted by Mahjik:

Have you tried accessing the boot/firmware menus?

It never turned on for me to see if it was a booting problem.

[william.bailey94]

Originally posted by darrenphillips666:

Hold power button for 10 seconds.
Or Google how to boot into BIOS,
It’ll that fails you need to RMA it.
Contact steam support and they’ll do a return and replace it.

I've contacted them so far. All they tell you is to do the same thing. The websites do try to do a master reset the responses slow because they're in China and the time zone difference. My Ayan neo pro arrived in February. I updated it to Windows 11 and it's been a great gaming unit but I think the steam deck is more handheld user friendly. But so far all I'm seeing is a piece of junk that's hard to get replaced under warranty

[william.bailey94]

New steam deck arrived DOA

I have the misfortune of ordering a new steam deck. It came to my house in a factory sealed box plugged it in the units never turned on. Does not function and I've spent the last 48 hours playing email tag.
Before I get reply saying to do the steps troubleshoot your unit You can find at the website. I'm a master electrician and very PC savvy. This unit was bad out the box. It doesn't feel like there's a battery because it's too light and I think they're having factory issues. Has anyone else received a new one that was DOA?

[Mr. Smiles]

If it was DOA, open a support ticket for the hardware and start the RMA process. Support will step you through it.

[Bee🐝]

And bad news, Support’s going to insist you go through all the Troubleshooting steps first. The days of no question asked RMAs are very much over.

Best to make a video now of you trying all those steps and skip a very long debate with Support - it’ll cut out like 89% of the typing.

[Satoru]

https://steamcommunity.com/app/1675200/discussions/0/3424446023710587862/

You already have a thread

[Washell]

Originally posted by william.bailey94:

It doesn't feel like there's a battery because it's too light

You weighed it? Or just feels too light? It's supposed to weigh 1.47lbs (669g).

[Muppet among Puppets]

Originally posted by Bee:

And bad news, Support’s going to insist you go through all the Troubleshooting steps first. The days of no question asked RMAs are very much over.

Best to make a video now of you trying all those steps and skip a very long debate with Support - it’ll cut out like 89% of the typing.

Troubleshooting not starting should be excludable quick.

Reminds me when i told a company that something is wrong, and i allready tried it wireless and with cable.
They told me to try another cable...... When i replied, wireless is without cable, we agreed on that.

[Bee🐝]

Originally posted by Muppet among Puppets:

Originally posted by Bee:

And bad news, Support’s going to insist you go through all the Troubleshooting steps first. The days of no question asked RMAs are very much over.

Best to make a video now of you trying all those steps and skip a very long debate with Support - it’ll cut out like 89% of the typing.

Troubleshooting not starting should be excludable quick.

Reminds me when i told a company that something is wrong, and i allready tried it wireless and with cable.
They told me to try another cable...... When i replied, wireless is without cable, we agreed on that.

Oh totally, if someone can’t complete the list, they can just tell Support it’s a no go, but they have to try it at least.

Support’s definitely being more picky about RMAs now - no more swapping Decks because you don’t like the fan or because you’re convinced the stick click is too mushy. Heck, “bubble-gate” RMAs are way more difficult to get these days.

Also, they totally send the Deck back now if they can’t detect an error.

[william.bailey94]

Thanks for a lot of replies. I found out from steam's manufacture that the automated line with having quality control problems. A lot of units either didn't have hard drive missing batteries or poorly injection mold casting.
My biggest complaint with steam support is everything's email and replies are slow. It should not have taken me 48 hours to get an hour RMA ticket created and a return shipping label but all that's done. I'll let you know how the whole thing turns out. The one thing cool about being old if we have a lot more wisdom than a lot of the replies I see here. But thanks for your help.

[Muppet among Puppets]

Originally posted by william.bailey94:

I found out from steam's manufacture that the automated line with having quality control problems. A lot of units either didn't have hard drive missing batteries or poorly injection mold casting.

That sounds surprising. Missing parts, because of quality control....... like hard drives and batteries.

[william.bailey94]

Yes, I work for years installing automated equipment and a lot of things manufactured My automated equipment with little human intervention. It is quite easy for the equipment to make mistake and no one catch and ships out.
I'm sure you seen the movie. The Terminator and they show machines manufacturing machines. That part pretty much real in this day and age. I'm sure Valve manufacturing
will receiving thousands of defective steam deck units They have to repair. It'll be a quick repair and turn around and return to the customer but they were rushing and stuff happens.
The pandemic from COVID-19 cost a lot of supply problems and a lot of the workers who work in those type of plants got sick or quarantined. I think you guys should still salute steam for being able to keep their word and even get them out this year.

I do recommend it set up a customer service department with real phone lines and humans, but we'll see what happens there.
So far they seem to be standing behind their products