Összes téma > Steam fórumok > Help and Tips > Téma részletei
sigma boy nick 😎😎 2022. máj. 30., 10:38
i want to refund 2 games.
On 1 game, teardown, i have 10 hrs and bought 3 days ago. do u think i can get it refunded? also it is taking so long and it says since i recently changed my password it'll be delayed. is this normal?
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my new friend 2022. máj. 30., 10:40 
79xoaPeX eredeti hozzászólása:
On 1 game, teardown, i have 10 hrs and bought 3 days ago. do u think i can get it refunded? also it is taking so long and it says since i recently changed my password it'll be delayed. is this normal?
You would have to send a manual ticket if you are over the requirements.
The delay for changing account information is 3 days and yes, that is normal.
#1
J4MESOX4D 2022. máj. 30., 10:42 
If you requested a normal refund then it'll just get rejected by virtue of how far outside you are so you will need to submit a manual ticket this way https://i.stack.imgur.com/tGEEH.png and explain things there to stand any chance.

Password changes result in a 3 day cooldown before normal response times apply regardless.
#2
sigma boy nick 😎😎 2022. máj. 30., 10:43 
how do i do that? is it by pressing steam then account settings then purchase history?
#3
J4MESOX4D 2022. máj. 30., 10:45 
79xoaPeX eredeti hozzászólása:
how do i do that? is it by pressing steam then account settings then purchase history?
Find the game https://help.steampowered.com/en/ and select the 'I have a question about this purchase' option. Make sure you cancel your existing request first.
#4
sigma boy nick 😎😎 2022. máj. 30., 10:53 
its saying You already have an existing help request for this issue. A duplicate request cannot be created.
#5
sigma boy nick 😎😎 2022. máj. 30., 10:54 
how do i cancel the request. i already did i think in my gmail
#6
J4MESOX4D 2022. máj. 30., 10:57 
79xoaPeX eredeti hozzászólása:
its saying You already have an existing help request for this issue. A duplicate request cannot be created.
Find the game https://help.steampowered.com/en/ go to the refund section and cancel. Then go back into the wizard and submit a manual request as given above. DO NOT submit another standard refund one.
#7
sigma boy nick 😎😎 2022. máj. 30., 17:45 
there is no option to. ik what u mean, but no option
#8
sigma boy nick 😎😎 2022. máj. 30., 18:03 
Refund issues
Trying to make a manual refund but it says that i already have a pending one although i dont. i have checked
#9
crunchyfrog 2022. máj. 31., 0:18 
79xoaPeX eredeti hozzászólása:
Refund issues
Trying to make a manual refund but it says that i already have a pending one although i dont. i have checked
Well if you can't make a manual ticket and explain your issue then you're going to get this response where it fails, because the first response is ALWAYS automated. It simply checks the 2 hours and 14 days limit.

So you then respond with the "I Have a question about this item" and explain your extenuating circumstances. Do note though if they refuse you then that IS the end of it.

And note that it takes often a few days to respond to you each time as there are tens of thousands of tickets every single day.
#10
J4MESOX4D 2022. máj. 31., 2:21 
79xoaPeX eredeti hozzászólása:
there is no option to. ik what u mean, but no option
There should be but if you can't see it then go into your open tickets and cancel it that way.
#11
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Összes téma > Steam fórumok > Help and Tips > Téma részletei
Közzétéve: 2022. máj. 30., 10:38
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