So, is there no way to actually contact steam support?

[Polorboy]

It seems that Steam/Valve don't actually want to provide any support whatsoever to it's actual users as there is literally no way at all to contact support.

[StickyPawz]

Did you change your password or email?

That triggers a removal of any saved CC info.

[The End]

İlk olarak Polorboy tarafından gönderildi:

I don't know about you, but that is a pretty big deal and I would like to know why someone at Steam felt the need to remove from my account my credit card info.

As far as I know, that info is keept locally, if that is the case, then it's again your end that had a problem as in something you did.

But really, this much noise/trouble for something you easily can add again.

İlk olarak StickyPawz tarafından gönderildi:

Did you change your password or email?

That triggers a removal of any saved CC info.

This^^

[Polorboy]

All of you are the ones who have the attitude of "we are better than you, so tells us everything". You all assume that it has something to do with a comment made somewhere or some negative review. Maybe you are the ones with those issues and you should stop projecting them on to others. I am confident in what I know and it has nothing to do with any of your ego's. The only reason I opened this topic was to find out how to contact steam directly, I got that in the first few responses. Anything beyond that has been all of you trying to pry your noses into something that is none of your business.

[Polorboy]

İlk olarak Rockon tarafından gönderildi:

İlk olarak Polorboy tarafından gönderildi:

Again, not even close. Since everyone here is insisting on knowing what was removed from my account, it was my payment information, my credit card numbers. I don't know about you, but that is a pretty big deal and I would like to know why someone at Steam felt the need to remove from my account my credit card info.

As far as I know, that info is keept locally, if that is the case, then it's again your end that had a problem.

But really, this much noise/trouble for something you easily can add again.

If it is kept locally why is it, or has it been available when logging into steam from a web site or app and now it is gone from everything. I only ever entered that info once on my pc, then all of a sudden it is gone? Also, it has been available via their website when I log in and have made purchased from a phone app or different computer via their site. So, it isn't stored locally, it is stored with my account. It has been removed and I want to know why. Unless you can give me that answer I don't care what you have to say.

[The Giving One]

İlk olarak Polorboy tarafından gönderildi:

All of you are the ones who have the attitude of "we are better than you, so tells us everything". You all assume that it has something to do with a comment made somewhere or some negative review.

Sorry if it seems that way, but it's probably due to your original reluctance to disclose what the actual issue was.

[Zekiran]

3 pages of this because you didn't bother to give the correct information.

You absolutely do not work with people in your "IT professional" capabilities. Because if you ever did, you would know for sure how stupid it is to go back and forth and around and around with a customer, when they should have provided the full information *at the start*.

Be specific. Be complete. Be honest with your self AND your help.

That's the only way to get any information.

What you should have done is asked that in the first place. And also: not assume that your information is, or can be stored in any specific way. Because pretty clearly, something changed on your end, that triggered this alteration.

No one at Valve does this unless specifically asked to. You should know by your 'experience' that any changes locally can and will trigger things elsewhere, even if you don't tell them to specifically.

*General You in use*

Your operating system updated, you moved hardware, you changed a driver, you clicked 'remove cookies', literally anything that changes, might have had an effect.

Good luck with it.

[The Giving One]

I get why protecting your credit card information is important, and that's absolutely true. But what I don't get is, why that was important to keep from users trying to provide help here.

I mean, we did not take the credit card info from your account, and don't have access to any of that anyway. Why was that so important to keep silent about ?

Regardless, possible reasons have been posted as to why the info was removed. This for example :

İlk olarak StickyPawz tarafından gönderildi:

Did you change your password or email?

That triggers a removal of any saved CC info.

Depending on any changes you might make to your account, that information gets removed for obvious reasons. It's to protect you and your credit card info.

[Muppet among Puppets]

Payment info removed is nothing bad.
I am sure no one was sitting there thinking, what should i do that drives his gears......
got it! Remove payment info!

Maybe it happened while the update or whatever. But in the end it does not matter.

[nullable]

İlk olarak Polorboy tarafından gönderildi:

All of you are the ones who have the attitude of "we are better than you, so tells us everything". You all assume that it has something to do with a comment made somewhere or some negative review. Maybe you are the ones with those issues and you should stop projecting them on to others.

Well you've invited this by being deliberately cagey. And you chest thumping for the sake of your ego doesn't help. You've made a pretty fantastic claim with your accusation. And you've provided literally zero evidence or rationale for it.

So people are falling back on the most plausible explanations for some one who is being cagey and acting foolish.

[Leah96xxx]

İlk olarak Polorboy tarafından gönderildi:

My computer is not compromised, that I am 10000000% certain of beyond any doubt whatsoever.

İlk olarak Polorboy tarafından gönderildi:

So, I will say this, it is my literal job to know when a computer has been compromised, how it was compromised, and how to fix it. I can say with 100% certainty that my personal computer was not compromised at all. The "interesting" bit is that something was actually removed from my account which affects the ability of me to be able to use my account as in it makes it harder to use. Why would a malicious actor want to remove anything from my account which then makes it harder to use? There is no logical reason for it, that and I know that my computer is not compromised. The only explanation as to why something was removed from my account was if someone within Valve decided to remove it. Now, I could very easily add that information back but before I do I want to know why it was removed, by whom, and when it was done. If they can't give me that info then I will probably delete my account as Valve has lost any and all trustworthiness in my book.

İlk olarak Polorboy tarafından gönderildi:

All of you are the ones who have the attitude of "we are better than you, so tells us everything". You all assume that it has something to do with a comment made somewhere or some negative review. Maybe you are the ones with those issues and you should stop projecting them on to others. I am confident in what I know and it has nothing to do with any of your ego's. The only reason I opened this topic was to find out how to contact steam directly, I got that in the first few responses. Anything beyond that has been all of you trying to pry your noses into something that is none of your business.

“Overconfidence precedes carelessness.”
― Toba Beta, My Ancestor Was an Ancient Astronaut

“No civilization, no matter how mighty it may appear to itself, is indestructible.”
― Niall Ferguson, Civilization: The West and the Rest

“Overconfidence gets you dead.”
― Pittacus Lore, United as One

“Many a man has ♥♥♥♥♥♥ himself killed by believing his own press”
― Bill Willingham

“People are way too optimistic about the power they assume they have got to control how they are being perceived. They don't realize that none of the armours they wear is free of holes!”
― Lukhman Pambra

Just a few quotes to make you think twice about being overconfident.

[Muppet among Puppets]

His payment details got removed though.......

[Zekiran]

İlk olarak Muppet among Puppets tarafından gönderildi:

His payment details got removed though.......

Yes.

And numerous options about why that has occurred have been presented.

None of them involve his assertion that 'A Valve Employee Did It'. Because they don't.

[Satoru]

https://help.steampowered.com/en/

Here is how you contact support

[Ocsabat]

How long has it been since you purchased anything? Your payment details will be wiped after a period of inactivity.

I don't know how long it takes before that happens, but It has happened to me a couple of times in the past.

[Count_Dandyman]

It's interesting that the details not being there would be such a big issue after all if it's your card you should have it available to reuse easily if it gets automatically cleared by basic security protocols to ensure no-one else can use it.

Making such a big deal suggests you needed it saved because it's not really yours and you can't re-enter it.