games wont load

[dioncecht]

I have a bunch of purchased games on my account that I play regularly, but decided to wipe my PC and reload Windows 10. After I reinstalled Steam and my games, several will not launch, and it just so happens that the ones having the issues are the games I play the most. I have disabled my AV and Firewall and dont have much running in the background. It comes up with the initial launch screen where I have to hit the "play" button, then I hit it and it changes to "stop" for about 15-20 seconds and then goes back to "play" and nothing happens. Its not all games, just the ones I care about the most like Skyrim SE and a couple others, which is very frustrating and apparently there is no way to contact Steam support. Any ideas on what to do to fix it? Been trying to get in these games for about a week now with no luck.

[Zekiran]

Did you make sure that the OS you've installed is 64 bit and not 32 bit?

Did you make sure that, after installing w10, your computer recognizes that you have a video card on it, and not just using the onboard graphics chipset on the motherboard?

This isn't Steam's issue: everyone else is most certainly playing their games just fine. Your computer, just having been 'wiped and reinstalled' absolutely is the issue. So understanding what you have and haven't done will go a long way to figuring this out.

Pleaes post the full system specs found on HELP > SYSTEM INFORMATION here.

[dioncecht]

I made sure the system recognized my GPU. it is using the GTX1070. When I upgraded my 256GB SSD to a 1TB SSD awhile back the imaging software just made it a 256GB partiion for C and the rest was another partition. when I wiped my PC I cleared the partition table and allocated the entire tb to C, then I put the bootable USB i created with the installer and loaded Windows as vanilla then updates and added Steam along with a few apps I needed like AV and Angry IP and a few other apps. I made sure the GPU was active and installed some of my games. Most worked but OWW and Skyrim wouldnt load. I uninstalled the games and reloaded, but still same issue. Removed Steam and reloaded, same issue. I just finished installing a new game and that works fine. I tried starting as admin, same thing so I disabled AV and firewall and still nothing.

System info:

OS Name Microsoft Windows 10 Home
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-H399G47
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.19, 6/4/2019
...
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 11.2 GB
Total Virtual Memory 18.7 GB
Available Virtual Memory 10.6 GB

GPU's

Name NVIDIA GeForce GTX 1070
PNP Device ID PCI\VEN_10DE&DEV_1B81&SUBSYS_33011028&REV_A1\4&8B2789A&0&0008
Adapter Type GeForce GTX 1070, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 1070
Adapter RAM (1,048,576) bytes
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_7adb2328a3dd0394\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_7adb2328a3dd0394\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_7adb2328a3dd0394\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdd.inf_amd64_7adb2328a3dd0394\nvldumdx.dll
Driver Version 26.21.14.3160
INF File oem10.inf (Section011 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xEB000000-0xEC0FFFFF
Memory Address 0xA0000000-0xB1FFFFFF
Memory Address 0xB0000000-0xB1FFFFFF
I/O Port 0x0000E000-0x0000EFFF
IRQ Channel IRQ 16
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDD.INF_AMD64_7ADB2328A3DD0394\NVLDDMKM.SYS (26.21.14.3160, 20.85 MB (21,858,696 bytes), 11/10/2019 3:49 PM)

Name Intel(R) UHD Graphics 630
PNP Device ID PCI\VEN_8086&DEV_3E92&SUBSYS_08581028&REV_00\3&11583659&0&10
Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) UHD Graphics 630
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_b95c9a044993331b\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_b95c9a044993331b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_b95c9a044993331b\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch_base.inf_amd64_b95c9a044993331b\igd12umd64.dll
Driver Version 25.20.100.6374
INF File oem3.inf (iCFL_w10_DS section)
Color Planes Not Available
Color Table Entries Not Available
Resolution Not Available
Bits/Pixel Not Available
Memory Address 0xFE000000-0xFEFFFFFF
Memory Address 0xA0000000-0xAFFFFFFF
I/O Port 0x0000FEC0-0x0000FEFF
IRQ Channel IRQ 4294967275
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH_BASE.INF_AMD64_B95C9A044993331B\IGDKMD64.SYS (25.20.100.6374, 14.72 MB (15,439,520 bytes), 11/10/2019 3:47 PM)

[dioncecht]

anyone know what else i can try?

[Leah96xxx]

Do you use MSI Afterburner and/or RivaTuner Statistics Server (RTSS)?

I have encountered an issue with RTSS that caused certain games equipped with anti-cheat systems to not load. You can read my post here: https://steamcommunity.com/discussions/forum/1/3356799628317180624/

[Zekiran]

The onboard graphics should not even be allowed on, if you have a card then disable that onboard chipset.

You might try manually rolling back the graphics drivers for that NVidia card, and not use the Experience if at all possible as it's often more trouble than its worth (though I don't know whether you are using it).

[dioncecht]

Zekiran,

yep, disabling the onboard chipset did the trick! you are awesome. Thank you so much!!

[The Giving One]

dioncecht の投稿を引用：

when I wiped my PC I cleared the partition table and allocated the entire tb to C, then I put the bootable USB i created with the installer and loaded Windows as vanilla then updates and added Steam along with a few apps I needed like AV and Angry IP and a few other apps.

Even with a disabled AV, that is not good enough for some of them. They can still have background processes that still run, even if the parent is disabled.

Also, there can be other software that can cause game launch issues :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

If the game's won't launch, after clicking on "play", ignore the title of this page and follow everything here :

https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568

EDIT...Sorry, I missed your last post. Good to see you fixed it.

[Zekiran]

dioncecht の投稿を引用：

Zekiran,

yep, disabling the onboard chipset did the trick! you are awesome. Thank you so much!!

Oh good! :D

Sometimes Windows 10 just up and forgets that there's a video card. Whenever there's an OS update for it, I *highly* recommend making SURE that the onboard is disabled ... again.

[The Giving One]

Zekiran の投稿を引用：

Sometimes Windows 10 just up and forgets that there's a video card. Whenever there's an OS update for it, I *highly* recommend making SURE that the onboard is disabled ... again.

You are right. It's what I hate the most about W10 and automatic driver updates.

[Zekiran]

Windows 10 is like a cat.

Every day they walk over the same patch of carpet.

And then THERE IS SOMETHING DIFFERENT AND NEW OMG MUST SMELL EVERY INCH OF IT WHAT IS THIS THING.

[dioncecht]

HAHAHA!!!!