How long does it take for steam support to reply

All Discussions > Steam Forums > Help and Tips > Topic Details

This topic has been locked

FrantiC_ Sep 6, 2018 @ 5:54pm

How long does it take for steam support to reply

My other account got hijacked and I put in three support tickets to help me get it back and it has been a few hours now

The author of this topic has marked a post as the answer to their question.
Click here to jump to that post.

Originally posted by SpunkyJones:

https://store.steampowered.com/stats/support

< >

Showing 1-10 of 10 comments

C²C^Guyver |NZB| Sep 6, 2018 @ 5:59pm

It varies....and sending multiple tickets does not speed up the process....if anything, it slows it down.

Seraphita Sep 6, 2018 @ 5:59pm

Well, why did you even put THREE support tickets? You're supposed to only put one. And from my experience, I always got answers under 24 hours myself so yeah, a little bit of patience.

Winged One Sep 6, 2018 @ 6:02pm

you have to wait, it can take a day or two.. by opening up another ticket you are only making it take longer, as you are basically stepping out of the line to go stand at the back of it again

The author of this thread has indicated that this post answers the original topic.

SpunkyJones Sep 6, 2018 @ 6:06pm

https://store.steampowered.com/stats/support

Mercy Jan 8, 2020 @ 8:54am

Thanks for the page spunky

edwardsdavid035 May 29, 2020 @ 3:02am

♥♥♥♥ patience!

) May 29, 2020 @ 7:58am

I wanted to delete one account. So I had to mail them regarding this. It took 3 days for them to reply. So around that maybe.. idk

Last edited by ); May 29, 2020 @ 7:58am

Puggles2g May 29, 2020 @ 9:22pm

They are swamped with people making multiple tickets, so these guys are right. Make one ticket, and wait. They will get to you. After all, you are a paying customer. It is good business sense to keep you happy.