Friend account hacked, it was never returned to him

[R4v3n-45]

Starting to wonder why US Steam users are held accountable for our own accounts despite us not really knowing what is going on with our accounts... I'm starting to question why it's legal for Valve to not be responsible for that in combination of us when people apparently repeatedly and desperately contact Valve just to get their account back but never get a answer even though they contacted Valve with the correct and legitimate email address as opposed to the new one.

[Bee🐝]

Support replies to all tickets.

If support tickets are being closed without an answer that's because the account is compromised.

The proper system for recovering an account doesn't use go through it, so it's immune.

Note, accounts aren't hacked, they're hijacked due to the user providing the scammers with the keys to their accounts. This isn't the 90s; no one is guessing a randomly, generated time-sensitive 5-digit code.

[Judgmental Amaterasu]

Imagine trying to hold someone else accountable for not being security minded. Are you gonna go sue your car manufacturer when you get scammed out of your keys?

[ShelLuser]

When you registered your Steam account, but also whenever you purchase a game, you agree with Steam's terms of service.

You may want to read those sometime.

[R4v3n-45]

Publicado originalmente por Bee:

Support replies to all tickets.

If support tickets are being closed without an answer that's because the account is compromised.

The proper system for recovering an account doesn't use go through it, so it's immune.

Note, accounts aren't hacked, they're hijacked due to the user providing the scammers with the keys to their accounts. This isn't the 90s; no one is guessing a randomly, generated time-sensitive 5-digit code.

yeah, nice try at making me look dumb, look up Easy Anti-Cheat since my friend's account got taken over while he was asleep, have some sympathy for once...

[Unn4m3d (♥AUT♥)]

Publicado originalmente por R4v3n-45:

Publicado originalmente por Bee:

Support replies to all tickets.

If support tickets are being closed without an answer that's because the account is compromised.

The proper system for recovering an account doesn't use go through it, so it's immune.

Note, accounts aren't hacked, they're hijacked due to the user providing the scammers with the keys to their accounts. This isn't the 90s; no one is guessing a randomly, generated time-sensitive 5-digit code.

yeah, nice try at making me look dumb, look up Easy Anti-Cheat since my friend's account got taken over while he was asleep, have some sympathy for once...

Read what you have been told, it's correct and important information. Nobody is trying to make you look dumb, people are trying to tell you what happened so you (and your friend?) can avoid this from happening in the future.

[R4v3n-45]

Publicado originalmente por ShelLuser:

When you registered your Steam account, but also whenever you purchase a game, you agree with Steam's terms of service.

You may want to read those sometime.

Even if that is true ShelLuser, it's still not fair at all to my friend and the FTC Act explicitly states "prohibits 'unfair or deceptive acts or practices in or affecting commerce'." If that doesn't tell you that Valve is required to respond to Steam users regardless if the contact method is the Steam Support tickets, provided that Valve as seen emails or other forms of communication for the Steam user in question, they are legally required to have a answer from Valve.

[Bee🐝]

Publicado originalmente por R4v3n-45:

Publicado originalmente por Bee:

Support replies to all tickets.

If support tickets are being closed without an answer that's because the account is compromised.

The proper system for recovering an account doesn't use go through it, so it's immune.

Note, accounts aren't hacked, they're hijacked due to the user providing the scammers with the keys to their accounts. This isn't the 90s; no one is guessing a randomly, generated time-sensitive 5-digit code.

yeah, nice try at making me look dumb, look up Easy Anti-Cheat since my friend's account got taken over while he was asleep, have some sympathy for once...

Uhm...ok...So how was his account "hacked" then?

How did the scammers get past the Steam guard?
How did they guess his password?
How did they guess the account name?

If you or your friend have EVER used ANY third-party trade or gambling site at ANY time in the past, you compromised the accounts. Hijackings are delayed - sometimes by months. Trade sites use dummy Steam login pages to fool users.

It's either this or you "voted" on someone's team and they lifted the details that way.

[R4v3n-45]

Publicado originalmente por Unn4m3d (♥AUT♥):

Publicado originalmente por R4v3n-45:

yeah, nice try at making me look dumb, look up Easy Anti-Cheat since my friend's account got taken over while he was asleep, have some sympathy for once...

Read what you have been told, it's correct and important information. Nobody is trying to make you look dumb, people are trying to tell you what happened so you (and your friend?) can avoid this from happening in the future.

That's not always true as another friend of mine fell victim to the "accidentally reported" scam due to no prior knowledge of it, on top of that, people who break into Steam accounts can easily stalk the inside of it before using the info that they gathered to take the account over and lock the owner out of it completely all while the owner is oblivious to the attempt initially.

[R4v3n-45]

Ok, really guys? The Steam app FAILED to keep people in Russia out of my account and yet I was still able to kick them out of it before permanent damage was done to my account, which is why I use email as my verification since I can't even trust the app anymore to alert me to malicious log ins of my account.

[Unn4m3d (♥AUT♥)]

Publicado originalmente por R4v3n-45:

Publicado originalmente por Unn4m3d (♥AUT♥):

Read what you have been told, it's correct and important information. Nobody is trying to make you look dumb, people are trying to tell you what happened so you (and your friend?) can avoid this from happening in the future.

That's not always true as another friend of mine fell victim to the "accidentally reported" scam due to no prior knowledge of it, on top of that, people who break into Steam accounts can easily stalk the inside of it before using the info that they gathered to take the account over and lock the owner out of it completely all while the owner is oblivious to the attempt initially.

This Scam doesnt give anyone access to your account unless you give it to them for whatever reason. It's "designed" to scare people into trading their items away on their own.

Publicado originalmente por R4v3n-45:

Ok, really guys? The Steam app FAILED to keep people in Russia out of my account and yet I was still able to kick them out of it before permanent damage was done to my account, which is why I use email as my verification since I can't even trust the app anymore to alert me to malicious log ins of my account.

No, YOU failed to keep them out. If you take care of your account properly nobody can get into it. Steam Accounts DO NOT GET HACKED.

[KalGimpa]

Publicado originalmente por Wolf Knight:

Steps to take NOW:

if you still ahve access to your acount

DO NOT TRADE

make sure to do all of these

1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a trusted/clean computer.
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

if you do not have access to your account

Account Recovery
Make sure you are completely logged out of Steam before you start the recovery process

ttps:/help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

While waiting for support to return the account, figure out how you gave away the account log in (if you havent already done so). All 3rd party sites are USE AT OWN RISK.

the thing to remember is

nobody capable of hacking steam is going to waste it messing with your/their account

they will get in, scrape the site of all the truly useful, money making info and leave as quietly as they can and sell it

what happened to you was more than likely phishing. somewhere along the lines you either gave your info to a site you thought was secure and safe or you logged into steam through a fake site.

it is that or you had/have some kind of virus on your system. this is much less likely as phishing is the number one way that people are stealing accounts these days

edit:change the "you" to them/they

[Bee🐝]

Publicado originalmente por R4v3n-45:

Publicado originalmente por Unn4m3d (♥AUT♥):

Read what you have been told, it's correct and important information. Nobody is trying to make you look dumb, people are trying to tell you what happened so you (and your friend?) can avoid this from happening in the future.

That's not always true as another friend of mine fell victim to the "accidentally reported" scam due to no prior knowledge of it, on top of that, people who break into Steam accounts can easily stalk the inside of it before using the info that they gathered to take the account over and lock the owner out of it completely all while the owner is oblivious to the attempt initially.

Nothing saved on a Steam account can help the scammer claim the account - that info isn't on any page. Support requires very specific things to return an account that's not saved on Steam.

If you're in an account ownership dispute with another user, it's because they somehow have enough info to prove it could be theirs. This commonly happens with borrowed or bought accounts.

[R4v3n-45]

Publicado originalmente por Unn4m3d (♥AUT♥):

Publicado originalmente por R4v3n-45:

That's not always true as another friend of mine fell victim to the "accidentally reported" scam due to no prior knowledge of it, on top of that, people who break into Steam accounts can easily stalk the inside of it before using the info that they gathered to take the account over and lock the owner out of it completely all while the owner is oblivious to the attempt initially.

This Scam doesnt give anyone access to your account unless you give it to them for whatever reason. It's "designed" to scare people into trading their items away on their own.

Again, scams are one way an hacker can get into your account... Easy Anti-cheat is another, and apparently if I had to guess since I quit TF2 due to the "bot" overpopulation, VAC probably does the same type of protection that EAC does. [I'm not saying that VAC is literally nothing Valve, just saying that you should probably improve it]

[Bee🐝]

Publicado originalmente por R4v3n-45:

Publicado originalmente por Unn4m3d (♥AUT♥):

This Scam doesnt give anyone access to your account unless you give it to them for whatever reason. It's "designed" to scare people into trading their items away on their own.

Again, scams are one way an hacker can get into your account... Easy Anti-cheat is another, and apparently if I had to guess since I quit TF2 due to the "bot" overpopulation, VAC probably does the same type of protection that EAC does. [I'm not saying that VAC is literally nothing Valve, just saying that you should probably improve it]

Now you're just making up random stuff.

[Unn4m3d (♥AUT♥)]

Publicado originalmente por R4v3n-45:

Publicado originalmente por Unn4m3d (♥AUT♥):

This Scam doesnt give anyone access to your account unless you give it to them for whatever reason. It's "designed" to scare people into trading their items away on their own.

Again, scams are one way an hacker can get into your account... Easy Anti-cheat is another, and apparently if I had to guess since I quit TF2 due to the "bot" overpopulation, VAC probably does the same type of protection that EAC does. [I'm not saying that VAC is literally nothing Valve, just saying that you should probably improve it]

They are not hackers. Scammers hijack accounts, they do not "hack" them, and they only get into accounts if you let them. There is no magic "get into account" trick, even if you want to believe it to shift the blame from yourself.

And neither EAC nor VAC have anything to do with the Scammer topic.