Tat011 Jun 15, 2018 @ 12:16pm
games not launching
i have 2 games (maybe more) that when i try to launch them it says "preparing to launch (name of game)" and then nothing happens, i have tried validating files, uninstalling and turning my PC off but nothing seems to fix this, the games are Interloper and Natural Selection 2

Something went wrong while displaying this content. Refresh

Error Reference: Community_9708323_
Loading CSS chunk 7561 failed.
(error: https://community.fastly.steamstatic.com/public/css/applications/community/communityawardsapp.css?contenthash=789dd1fbdb6c6b5c773d)
< 1 2 3 >
Showing 1-15 of 42 comments
Kimmy Jun 15, 2018 @ 5:43pm 
it's happening to me now, I can't play Resident Evil 6, CSGO and Payday2 now. :(
The only game that's working for me right now is Conan: Exiles
Kimmy Jun 15, 2018 @ 5:57pm 
still not working
Tat011 Jun 16, 2018 @ 6:30am 
Originally posted by Kim Possible:
still not working
same thing here
Forcen Jun 16, 2018 @ 12:37pm 
Do everything in the link, don't skip anything.
If it still doesn't work then go here: https://help.steampowered.com/en/wizard/HelpWithGame
Find the game with problems or one of them and click it.
Click "Gameplay or technical issue"
Click "The game doesn't start when I try to launch it"

make a ticket and give out way more info than you did here, list all the things you have tried and what the result was.
Tat011 Jun 30, 2018 @ 8:40am 
the problem where the drivers, i had unninstalled some and when i reinsatelled them the games started working
Mischke Apr 28, 2019 @ 10:06pm 
Windows Defender's "Controlled folder access" feature was the culprit.
So I had to "Allow an app through Controlled folder access".
Haginkaz Jul 3, 2019 @ 3:28pm 
I had this issue and solved it just now after about 4 hours of trial and error. Problem was also the graphic card for me, reinstalling its driver fixed the problem.

I did not tought it was the GPU in the begining since i did not update it recently or anything (it was already up to date) that would result in a change ( i was not able to play games which i could before such as Monster Hunter World)) and some other older games (like dark souls or diablo 2) were working fine.

I still do not know what coused the problem (no windows update, or any significant change on PC) but this was the fix for me.
Last edited by Haginkaz; Jul 3, 2019 @ 3:31pm
🍰Beatthisseb🍰 Nov 27, 2019 @ 10:56am 
I have a similar problem.

However, all the games i have installed currently work fine but any new game i try to install just opens and then closes straight away.

I have updated windows, graphics card drivers, i have ran the game in compatability mode and steam, verified cache, integrity so im very stuck at this point

Its really weird because its only new games i download all the one i have previously downloaded are fine

Any help is much appreciated :cozybethesda:
The Giving One Nov 27, 2019 @ 11:41am 
Originally posted by beatthisseb:
Its really weird because its only new games i download all the one i have previously downloaded are fine
From the information that you gave, one possibility is that you have the new games being installed to a new directory or secondary library, and that library is not be excluded from your antivirus program.
🍰Beatthisseb🍰 Nov 27, 2019 @ 11:42am 
Originally posted by The Giving One:
Originally posted by beatthisseb:
Its really weird because its only new games i download all the one i have previously downloaded are fine
From the information that you gave, one possibility is that you have the new games being installed to a new directory or secondary library, and that library is not be excluded from your antivirus program.
I will give that a check but all of my games are installed onto that second library anyway
The Giving One Nov 27, 2019 @ 11:45am 
It sounds like a program might be causing the new games to be blocked from launching to me, so far that is.

Also, for example only, programs like CCleaner can be possibly conflicting with the games launching.

See this list for that possibility :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

It's also linked on this page :
Originally posted by Forcen:
https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568
🍰Beatthisseb🍰 Nov 27, 2019 @ 11:47am 
Originally posted by The Giving One:
It sounds like a program might be causing the new games to be blocked from launching to me, so far that is.

Also, for example only, programs like CCleaner can be possibly conflicting with the games launching.

See this list for that possibility :

https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

It's also linked on this page :
Originally posted by Forcen:
https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568
Whats the best way to stop all of this then? because i do have super anti spyware and avast on my pc. so could these be stopping them from launching?
The Giving One Nov 27, 2019 @ 11:48am 
Yea, those are definitely suspect to your problem, especially the Super AntiSpyware but also maybe Avast.

Every security process on your computer needs to be leaving Steam and games alone in real time scanning.

Make exceptions in such programs for Steam and all the games.

EDIT..............

After you make the exceptions, you might need to verify the game files for all games that were affected, before testing the games. If other processes were blocked from first time setup of the games when running them, there can still be other steps that might be needed but you can test that one game at a time :

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

If files were quarantined, then now they need to be reaquired. This is why verifying the game files will do nothing in the long run usually, when there is a security or other software conflict with Steam and/or the games.

You should also make sure to remove those compatibility changes that you made depending on the game in question, as for most games, that should not be needed. Older games for a newer operating system, maybe so, but not so much for newer games at all.
Last edited by The Giving One; Nov 27, 2019 @ 11:55am
🍰Beatthisseb🍰 Nov 27, 2019 @ 11:58am 
Originally posted by The Giving One:
Yea, those are definitely suspect to your problem, especially the Super AntiSpyware but also maybe Avast.

Every security process on your computer needs to be leaving Steam and games alone in real time scanning.

Make exceptions in such programs for Steam and all the games.

EDIT..............

After you make the exceptions, you might need to verify the game files for all games that were affected, before testing the games. If other processes were blocked from first time setup of the games when running them, there can still be other steps that might be needed but you can test that one game at a time :

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

If files were quarantined, then now they need to be reaquired. This is why verifying the game files will do nothing in the long run usually, when there is a security or other software conflict with Steam and/or the games.

You should also make sure to remove those compatibility changes that you made depending on the game in question, as for most games, that should not be needed. Older games for a newer operating system, maybe so, but not so much for newer games at all.
so yeah i did all of that and still nothing, i press play it says running for like 2 secs and the closes again
< 1 2 3 >
Showing 1-15 of 42 comments
Per page: 1530 50

Date Posted: Jun 15, 2018 @ 12:16pm
Posts: 42