I can't redeem my humble bundle retail keys

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svc20 2022年5月21日 12時12分

I paid for the Jurassic bundle and when I tried to redeem a key it just says:
"Sorry, but this product is not available for purchase in this country. Your product key has not been redeemed".
My steam store has been set up for the US.

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1-15 / 18 のコメントを表示

𝕎𝕠𝕦𝕤𝕖𝕝𝕫 2022年5月21日 12時15分

Seems the game you want to activate is not available in your region...¯\_

_/¯

Wolf Knight 2022年5月21日 12時34分

and what region is your humble account set to? if you have an issue with an activation key, you need to contact the site you bought it from

Fake 2022年5月21日 13時30分

svc20 の投稿を引用：
My steam store has been set up for the US.

Are you actually in the US?

svc20 2022年5月21日 15時28分

Wouselz の投稿を引用：
Seems the game you want to activate is not available in your region...¯\_:neon_sad:_/¯

The DLCs are available in the store, they're in my cart right now

Cathulhu 2022年5月21日 16時20分

Seems the copy of the game you've bought from Humble is not allowed to be activated in your country. Did you use proxy or VPN shenanigans when buying the game?

What country your store is set to is irrelevant.

最近の変更はCathulhuが行いました; 2022年5月21日 16時21分

Neg4tiveKD 2022年5月21日 17時32分

I'd be looking into a refund from Humble Bundle. Hopefully not a case of "buyer beware".

crunchyfrog 2022年5月21日 18時44分

svc20 の投稿を引用：
Wouselz の投稿を引用：
Seems the game you want to activate is not available in your region...¯\_:neon_sad:_/¯

The DLCs are available in the store, they're in my cart right now

You're being rather vague as if you know what the issue really is here.

Your store mayb be in the SU, but unless you ARE in the US and have both your Steam account set their, a payment method in the US registered and so on, then it's likely to not work.

So simple question - where you do REALLY live?

svc20 2022年5月21日 18時57分

Cathulhu の投稿を引用：
Seems the copy of the game you've bought from Humble is not allowed to be activated in your country. Did you use proxy or VPN shenanigans when buying the game?

What country your store is set to is irrelevant.

I always buy my games that way and I've never gotten a problem before

Bee🐝 2022年5月21日 19時01分

svc20 の投稿を引用：
Cathulhu の投稿を引用：
Seems the copy of the game you've bought from Humble is not allowed to be activated in your country. Did you use proxy or VPN shenanigans when buying the game?

What country your store is set to is irrelevant.

I always buy my games that way and I've never gotten a problem before

So, you did use a VPN?

Well, if you did, then that’s the explanation.

Contact Humble and see if you can get a refund. I don’t know how that works in the case of bundles.

(Sidenote, had really good customer service from them this week.)

最近の変更はBee🐝が行いました; 2022年5月21日 19時16分

Mr. Smiles 2022年5月21日 19時02分

svc20 の投稿を引用：
Cathulhu の投稿を引用：
Seems the copy of the game you've bought from Humble is not allowed to be activated in your country. Did you use proxy or VPN shenanigans when buying the game?

What country your store is set to is irrelevant.

I always buy my games that way and I've never gotten a problem before

crunchyfrog の投稿を引用：
So simple question - where you do REALLY live?

I would advise answering this question.

#10

svc20 2022年5月22日 8時06分

Bee の投稿を引用：
svc20 の投稿を引用：

I always buy my games that way and I've never gotten a problem before
So, you did use a VPN?

Well, if you did, then that’s the explanation.

Contact Humble and see if you can get a refund. I don’t know how that works in the case of bundles.

(Sidenote, had really good customer service from them this week.)

They're taking ove 5 business days to answer but I'll keep trying

#11

nullable 2022年5月22日 8時08分

Well if you're as cagey with support as you are here, good luck getting your issues resolved.

Garbage in, Garbage out.

#12

Satoru 2022年5月22日 8時12分

Answer these questions

1) what does this page say under “country”

https://store.steampowered.com/account/

2) what country do you reside in

These are easily answered questions. If you refuse to answer them, there’s obviously a reason why

#13

svc20 2022年5月22日 8時24分

Satoru の投稿を引用：
Answer these questions

1) what does this page say under “country”

https://store.steampowered.com/account/

2) what country do you reside in

These are easily answered questions. If you refuse to answer them, there’s obviously a reason why

It says United States, I activated it while I was living there. Even though I moved to Mexico it still didn't make a difference

#14