I can't redeem my humble bundle retail keys

[svc20]

I paid for the Jurassic bundle and when I tried to redeem a key it just says:
"Sorry, but this product is not available for purchase in this country. Your product key has not been redeemed".
My steam store has been set up for the US.

[𝕎𝕠𝕦𝕤𝕖𝕝𝕫]

Seems the game you want to activate is not available in your region...¯\__/¯

[Wolf Knight]

and what region is your humble account set to? if you have an issue with an activation key, you need to contact the site you bought it from

[Fake]

Originally posted by svc20:

My steam store has been set up for the US.

Are you actually in the US?

[svc20]

Originally posted by Wouselz:

Seems the game you want to activate is not available in your region...¯\_:neon_sad:_/¯

The DLCs are available in the store, they're in my cart right now

[Cathulhu]

Seems the copy of the game you've bought from Humble is not allowed to be activated in your country. Did you use proxy or VPN shenanigans when buying the game?

What country your store is set to is irrelevant.

[Neg4tiveKD]

I'd be looking into a refund from Humble Bundle. Hopefully not a case of "buyer beware".

[crunchyfrog]

Originally posted by svc20:

Originally posted by Wouselz:

Seems the game you want to activate is not available in your region...¯\_:neon_sad:_/¯

The DLCs are available in the store, they're in my cart right now

You're being rather vague as if you know what the issue really is here.

Your store mayb be in the SU, but unless you ARE in the US and have both your Steam account set their, a payment method in the US registered and so on, then it's likely to not work.

So simple question - where you do REALLY live?

[svc20]

Originally posted by Cathulhu:

Seems the copy of the game you've bought from Humble is not allowed to be activated in your country. Did you use proxy or VPN shenanigans when buying the game?

What country your store is set to is irrelevant.

I always buy my games that way and I've never gotten a problem before

[Bee🐝]

Originally posted by svc20:

Originally posted by Cathulhu:

Seems the copy of the game you've bought from Humble is not allowed to be activated in your country. Did you use proxy or VPN shenanigans when buying the game?

What country your store is set to is irrelevant.

I always buy my games that way and I've never gotten a problem before

So, you did use a VPN?

Well, if you did, then that’s the explanation.

Contact Humble and see if you can get a refund. I don’t know how that works in the case of bundles.

(Sidenote, had really good customer service from them this week.)

[Mr. Smiles]

Originally posted by svc20:

Originally posted by Cathulhu:

Seems the copy of the game you've bought from Humble is not allowed to be activated in your country. Did you use proxy or VPN shenanigans when buying the game?

What country your store is set to is irrelevant.

I always buy my games that way and I've never gotten a problem before

Originally posted by crunchyfrog:

So simple question - where you do REALLY live?

I would advise answering this question.

[svc20]

Originally posted by Bee:

Originally posted by svc20:

I always buy my games that way and I've never gotten a problem before

So, you did use a VPN?

Well, if you did, then that’s the explanation.

Contact Humble and see if you can get a refund. I don’t know how that works in the case of bundles.

(Sidenote, had really good customer service from them this week.)

They're taking ove 5 business days to answer but I'll keep trying

[nullable]

Well if you're as cagey with support as you are here, good luck getting your issues resolved.

Garbage in, Garbage out.

[Satoru]

Answer these questions

1) what does this page say under “country”

https://store.steampowered.com/account/

2) what country do you reside in

These are easily answered questions. If you refuse to answer them, there’s obviously a reason why

[svc20]

Originally posted by Satoru:

Answer these questions

1) what does this page say under “country”

https://store.steampowered.com/account/

2) what country do you reside in

These are easily answered questions. If you refuse to answer them, there’s obviously a reason why

It says United States, I activated it while I was living there. Even though I moved to Mexico it still didn't make a difference

[Satoru]

Even though I moved to Mexico it still didn't make a difference

Notice how you tried to not actually answer the second question which already tells you the answer

https://support.humblebundle.com/hc/en-us/articles/360046798993-Updating-User-Location-Settings