was issued a violation of TOS but my account was inactive for months but with an occassional 0.1 hours on the client

[VIETNAMFLASHBXCK]

i was issued a violation of TOS when my account was barely active, steam support wont keep my help requests open and said in my bio from steam support that i should give my items to a trusted friend and had a time limit to do so??? idk what happened, why my avatar was set to blank, why my name was changed to numbers, and why my bio was reading that violation notice, can anyone explain what happened?

[Mad Scientist]

That's a scam. Steam will never tell you to do stuff like that and they will never give you advance warnings.

It happened because you've given a site your login.

[VIETNAMFLASHBXCK]

Originalmente postado por Mr. Gentlebot:

That's a scam. Steam will never tell you to do stuff like that and they will never give you advance warnings.

It happened because you've given a site your login.

well new problem is that i havent been on a site that asked for my steam account and im highly confused as to how and when it happened because i havent been on steam client until just 3 days ago

[VIETNAMFLASHBXCK]

and then also no one has my profile info, nothing was stolen from my account, my name was changed to a bunch of numbers, my bio was changed regarding the TOS violation and my avatar was missing/removed from the profile but it wasnt erased from the profile history???? am i missing something here??? and also i followed the send your items to a friend thing just in case but now she says she cant accept/decline the trade request? but the profile under my trade history says shes offline and has the items in her inv but her profile according to steam friends says she doesnt have them in her inv???? im so lost

[Spawn of Totoro]

Originalmente postado por VIETNAMFLASHBXCK:

and then also no one has my profile info, nothing was stolen from my account, my name was changed to a bunch of numbers, my bio was changed regarding the TOS violation and my avatar was missing/removed from the profile but it wasnt erased from the profile history???? am i missing something here??? and also i followed the send your items to a friend thing just in case but now she says she cant accept/decline the trade request? but the profile under my trade history says shes offline and has the items in her inv but her profile according to steam friends says she doesnt have them in her inv???? im so lost

You were likely compromised some time ago.

Those items are gone. You sent a trade, the bot that controlled your account for the hijacker canceled it and created a new trade from the fake account, then waited for you to accept through the authenticator or other means.

I suggest:

Originalmente postado por Wolf Knight:

if you feel you account may be compromised:
Secure your account
DO NOT TRADE

If you have access to the account

Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)



If you have lost access to the account

Account Recovery
Make sure you are completely logged out of Steam before you start the recovery process


https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

The first five steps will help secure your account as they may still have access to it.

[Nx Machina]

Your account is COMPROMISED and it does no matter whether you believe you did not give away your account details.

The only way a phisher (scammer) can gain access to your account is because you DID give way your account details.

Follow the instructions in the post above.

[VIETNAMFLASHBXCK]

Originalmente postado por Spawn of Totoro:

Originalmente postado por VIETNAMFLASHBXCK:

and then also no one has my profile info, nothing was stolen from my account, my name was changed to a bunch of numbers, my bio was changed regarding the TOS violation and my avatar was missing/removed from the profile but it wasnt erased from the profile history???? am i missing something here??? and also i followed the send your items to a friend thing just in case but now she says she cant accept/decline the trade request? but the profile under my trade history says shes offline and has the items in her inv but her profile according to steam friends says she doesnt have them in her inv???? im so lost

You were likely compromised some time ago.

Those items are gone. You sent a trade, the bot that controlled your account for the hijacker canceled it and created a new trade from the fake account, then waited for you to accept through the authenticator or other means.

I suggest:

Originalmente postado por Wolf Knight:

if you feel you account may be compromised:
Secure your account
DO NOT TRADE

If you have access to the account

Steps to take NOW:
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)



If you have lost access to the account

Account Recovery
Make sure you are completely logged out of Steam before you start the recovery process


https://help.steampowered.com/en/wizard/HelpWithAccountStolen
https://support.steampowered.com/kb_article.php?ref=2347-qdfn-4366

Here is a guide that another Steam user was kind enough to make. It will help you navigate your way thru the recovery process if you are having any problems.
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560

The first five steps will help secure your account as they may still have access to it.

i dont have an extra computer

[VIETNAMFLASHBXCK]

Originalmente postado por VIETNAMFLASHBXCK:

Originalmente postado por Spawn of Totoro:

You were likely compromised some time ago.

Those items are gone. You sent a trade, the bot that controlled your account for the hijacker canceled it and created a new trade from the fake account, then waited for you to accept through the authenticator or other means.

I suggest:



The first five steps will help secure your account as they may still have access to it.

i dont have an extra computer

also where it says to revoke API am i revoking myself if there is nothing else to revoke or no?

[Nx Machina]

Originalmente postado por VIETNAMFLASHBXCK:

also where it says to revoke API am i revoking myself if there is nothing else to revoke or no?

The api key is generated by the phisher and allows them to do trades without your knowledge and retain access to your account.

Should you revoke it? YES.

[VIETNAMFLASHBXCK]

Originalmente postado por Nx Machina:

Originalmente postado por VIETNAMFLASHBXCK:

also where it says to revoke API am i revoking myself if there is nothing else to revoke or no?

The api key is generated by the phisher and allows them to do trades without your knowledge and retain access to your account.

Should you revoke it? YES.

but the option is to revoke myself tho

[Judgmental Amaterasu]

Originalmente postado por VIETNAMFLASHBXCK:

Originalmente postado por Mr. Gentlebot:

That's a scam. Steam will never tell you to do stuff like that and they will never give you advance warnings.

It happened because you've given a site your login.

well new problem is that i havent been on a site that asked for my steam account and im highly confused as to how and when it happened because i havent been on steam client until just 3 days ago

It is a scam. You will never be warned about an incoming punishment and Support would definitely not type something onto your profile let alone advise you to make trades.

[Nx Machina]

Originalmente postado por VIETNAMFLASHBXCK:

but the option is to revoke myself tho

You are NOT revoking yourself because you did NOT create it, the phisher (scammer) did.

Do you want them to continue to have access to your account?

Are you going to keep ignoring the advice given to SECURE your account?

[VIETNAMFLASHBXCK]

well then a new problem is that remember how i said i traded my items to a trusted friend? are they gone cuz theyre not in her inventory but at the same time she recieved the notification but didnt get the items in her inventory, but when i check the trade history it says she has them but her profile is online and she has the trade request in incoming still but not the items? the items were only from one game tho not all games. the trade history reads that its her account but nothing on it, lost on this

[MancSoulja]

Originalmente postado por VIETNAMFLASHBXCK:

well then a new problem is that remember how i said i traded my items to a trusted friend? are they gone cuz theyre not in her inventory but at the same time she recieved the notification but didnt get the items in her inventory, but when i check the trade history it says she has them but her profile is online and she has the trade request in incoming still but not the items? the items were only from one game tho not all games. the trade history reads that its her account but nothing on it, lost on this

The scammer intercepted your trade and diverted it to an account that looked identical to your friends, that completed the scam, it was your items they were after all along, they wanted to scare you into trading your items so they could steal them.

[VIETNAMFLASHBXCK]

Originalmente postado por MancSoulja:

Originalmente postado por VIETNAMFLASHBXCK:

well then a new problem is that remember how i said i traded my items to a trusted friend? are they gone cuz theyre not in her inventory but at the same time she recieved the notification but didnt get the items in her inventory, but when i check the trade history it says she has them but her profile is online and she has the trade request in incoming still but not the items? the items were only from one game tho not all games. the trade history reads that its her account but nothing on it, lost on this

The scammer intercepted your trade and diverted it to an account that looked identical to your friends, that completed the scam, it was your items they were after all along, they wanted to scare you into trading your items so they could steal them.

so am i allowed back the items, the items were gifted not traded cuz i recieved nothing

[Judgmental Amaterasu]

Originalmente postado por VIETNAMFLASHBXCK:

well then a new problem is that remember how i said i traded my items to a trusted friend? are they gone cuz theyre not in her inventory but at the same time she recieved the notification but didnt get the items in her inventory, but when i check the trade history it says she has them but her profile is online and she has the trade request in incoming still but not the items? the items were only from one game tho not all games. the trade history reads that its her account but nothing on it, lost on this

Yes the scammer has them. What really happened is your initial trade was stopped and replaced with a trade going to an account made to look like your friends.