Can't buy anything due to an error

[Archon]

"Your transaction cannot be completed because you have another pending transaction on your account."

It's been like this for hours, cant buy anything.

[The Giving One]

Walk us through what you see happening.

What is in your cart right now ? Is there a reason you can't complete that purchase first ?

Post any other error messages if you see them. Please give as much detail as you can.

[Archon]

Was trying to buy Lego Star Wars earlier and after clicking the button to finalize purchase it just kept doing the "..." with a grayed out button that said "Working".

After about 15 minutes of it doing this I simply went to my library to see if it had managed to complete and it didn't, I go back to the store and it's still in my cart. I try to purchase again and all it says is that error: "Your transaction cannot be completed because you have another pending transaction on your account."

[The Giving One]

Don't worry about the purchase that is pending, because you have time to correct the error. Normally, your cart is saved for (I think) 72 hours when there is an error similar to this.

But that is when something prevents the transaction from completing totally.

In your case, it just sounds like it was "working" to complete the transaction, but just taking forever. Sorry, as I am not familiar with this situation and don't think I have seen that here before.

So I did a forum search and you can feel free to see if any of this is helpful :

https://steamcommunity.com/discussions/forum/search/?gidforum=882959061466924237&include_deleted=1&q=%22Your+transaction+cannot+be+completed+because+you+have+another+pending+transaction+on+your+account.%22

Did you use a new payment method on your account ?
Can you think of any other reason, other than network problems maybe, that might have cause the transaction to "hang up", as it seems ?

[Serenity]

I just had the same error when trying to purchase Deep Rock Galactic.

[The Giving One]

Originally posted by Violet Rayne:

I just had the same error when trying to purchase Deep Rock Galactic.

Ok, thanks for this, as if it is happening to more than one user, sometimes waiting a while might take care of it.

But yes, I did see where OP said it's been hours, so not sure.

[Archon]

Just received an email after roughly 3.5 hours of not being able to purchase anything, it was automated but essentially acknowledged the error and said my cart was saved for 72 hours like you said.

Seems like it just takes some time for it to "time out" and allow you to purchase stuff again.

[The Giving One]

Originally posted by history:

Just received an email after roughly 3.5 hours of not being able to purchase anything, it was automated but essentially acknowledged the error and said my cart was saved for 72 hours like you said.

Seems like it just takes some time for it to "time out" and allow you to purchase stuff again.

Yea, sometimes there are issues that can't be helped so they allow you to save the cart, for example, in case there is a sale, and you have the problem until the sale is over.

Which is a pretty nice feature. So hopefully, you can get it finalized before too long, but feel free to keep discussing it here with the Community if you wish, and check my search result link above for others that had the same or a similar problem.

I am not sure what else to do but suggest waiting, as long as there is no network problems or new payment method being the cause.

[DeKa ReD ID 707]

good luck to you