Skrill Payment not working

[Ryoko-Sha]

I paid for 2 games 2 day ago. The approx. 10$ where taken from my balance, but the games where not in my library and still in the basket. i thought okey maybe i need to wait for a while for global collect to process the payment to steam.

But still no games and my 10$ is still gone. Is there currently a sale ongoing or does anyone know of any current issues i am not aware of

[Nx Machina]

The 10$ is on hold (reserved) to send to Steam, it does not mean they have received the money.

1) Contact your provider and ask them to look into it.

2) Contact Steam Support to see if the transaction failed or is still pending.

[crunchyfrog]

Nx Machina původně napsal:

The 10$ is on hold (reserved) to send to Steam, it does not mean they have received the money.

1) Contact your provider and ask them to look into it.

2) Contact Steam Support to see if the transaction failed or is still pending.

Just to add here, there is no point contacting Steam support at all.

Your payment provider can tell better and it's far quicker. By the time Steam get back to you, it's likely known anyway.

[Ryoko-Sha]

i was contacted. Steam told me that skrill said that the transaction failed on there side but skrill still shows the transaction to globalcollect as processed lol steam support said they might help me in contacting the provider support

[Nx Machina]

Ryoko-Sha původně napsal:

i was contacted. Steam told me that skrill said that the transaction failed on there side but skrill still shows the transaction to globalcollect as processed lol steam support said they might help me in contacting the provider support

Valve does not have the money because the transaction "failed" and the transaction you are seeing is as already stated:

"On hold (reserved) to send to Steam, it does not mean they have received the money."

In other words " the hold will drop off and correct itself.


How it works:

Skrill > globalcollect > Steam

What happened:

globalcollect > Steam (fail) > Skrill does not know yet it failed.

[crunchyfrog]

Ryoko-Sha původně napsal:

i was contacted. Steam told me that skrill said that the transaction failed on there side but skrill still shows the transaction to globalcollect as processed lol steam support said they might help me in contacting the provider support

That's how these things work.

With third party payment providers like Skrill, you will get this situation.

From Valve's side they see it failed. They're the end point in the trasaction so they WILL see that.

However, Skrill are the start point. They CANNOT see that it's failed yet, as they pay it to their payment processor and that's where the data will have failed.

This is one of the problems with using such payment providers.

So sadly all you can do is wait until your money gets freed up again.