moved to a different country yet steam has locked my region to my old country

[snappy]

so I bought a game from a 3rd party website which only activates the game in the country it was purchased in.

So if I bought the game in Spain it would only activate it in Spain.

Since my steam account is still locked to my previous region, USA, I am unable to activate it.

Any way to get around this? I contacted steam support and they're totally unhelpful. Why can't they see that I moved to a different country and therefore automatically change my region as well?

[Ⱥrtƒlø]

Some people used region change in the order to get games cheaper price
You must make payment from that region, otherwise it wont change
It can automatically change after 3 month (or even more, you can't say that exactly. It can never change too so)

[crunchyfrog]

Steam can't help you as you didn't buy it from them and this would be breaking the rules you agreed to anyway.

ALl you can do is go back to the place you bought it and try to get your money back. Do note as these places are shady as ♥♥♥♥, you might get told to piss off.

Which should speak volumes about why you shouldn't use them in future.

[rawWwRrr]

Publicado originalmente por nappy:

Why can't they see that I moved to a different country and therefore automatically change my region as well?

Did you invite them with you while you traveled to Spain?
Did they help you get packed and unpacked?
Did Gaben come to visit you at your new home to welcome you to the neighborhood and took some time to show you around?

Publicado originalmente por nappy:

Since my steam account is still locked to my previous region, USA, I am unable to activate it.

Up to now the only thing about being locked to a region is your Steam Store and the currency. You do not have a USA account any more than you have a Spain account. Your Store may still be set to the US and your currency still set to US Dollars. To change these you would have to obtain a Spainish payment method with a Spanish financial institution and make a purchase with it to switch your Store to EU and your currency to Euros.

Publicado originalmente por nappy:

so I bought a game from a 3rd party website which only activates the game in the country it was purchased in.

So if I bought the game in Spain it would only activate it in Spain.

First, I've not seen a Spain only game. Not that there couldn't be but it would be a first for me. Second, country detection is based on your connection to the Internet. If you are connected to a Spanish ISP from a Spanish home, then you are in Spain. The region and currency of your Store doesn't come into play.

Having said ALL of that, you probably did not receive a key for whatever you think you purchased. While keys can be region locked, I highly doubt there is a Spain specific key. But I doubt we're really talking about Spain anyway. If the key is supposedly for your region and it is not working then that is something you need to discuss with whomever you purchased the key from.

[crunchyfrog]

Yes to add to what RarWwRrr says above, the last two forum posts I've dealt with on here in recent days on non-activating keys, in both cases they were keys for games that had problems activating for unknown reasons.

When it came down to it, they weren't for the games they were claimed to be in the first place.

SO it would not be at all surprising if it is neither a key for this region, nor a key for that actual game.

In any case, you can only deal with the place you bought it.

[Lithurge]

Publicado originalmente por nappy:

Why can't they see that I moved to a different country and therefore automatically change my region as well?

Because VPN's are a thing and can be used to make it appear you are in a different country to the one you're actually in. That's how people abused the system to get cheap prices.

[ReBoot]

Get a Spanish payment method.

[snappy]

so if buy something from steam using my local credit card with the local address then my region will updated, correct? ill try to buy something cheap af and then try to activate the game again. thanks everyone

[Judgmental Amaterasu]

Publicado originalmente por nappy:

so if buy something from steam using my local credit card with the local address then my region will updated, correct? ill try to buy something cheap af and then try to activate the game again. thanks everyone

Yes. Steam can't determine you've actually changed regions if you don't have a payment method from said region.

[Satoru]

https://help.steampowered.com/en/faqs/view/2B3F-DAEF-846B-A0E8

To change your home country you simply have to make a purchase, while physically located in the new country, with a payment method from the new country


Note that being in a new country, itself, doesnt change your home country. This was to aleviate an issue where if you were simply travelling abroad you would be locked out of Steam unless you contacted Support. Now you can temporarily travel, but still use your existing home country store with your existing payment methods without issue.