Steam account was stolen a few hours ago. Any info on how i can get it back?

[midnightgreen18]

I can no longer log into my steam account of 9+ years as of the last few hours. When i try to change the password, it shows me that the email address associated with the account has also been changed.
The person has changed my name, set my profile to private and created a custom url. Up until this afternoon, my account has always had the same email for 9+ years. A yahoo email address which i still have access to and have just changed the password. If seems likely that that thief gained access to my email address. I have 80+ games on this account with a recent purchase of just 2 months ago. I have created this current account and added £10 to the steam wallet just to be able to create this discussion.
I have also changed the paypal password associated to the steam account and any other sensitive accounts linked to my compromised yahoo account.
I have refrained from posting links/id's to the stolen account as i am currently unsure if that would be a good idea.

Any help would be greatly appreciated.

Ok guys I know have my account. Thank you all greatly for the help.

[Friends with Benedicts]

ploppo eredeti hozzászólása:

Yeh, I kind of would like to know what happens.

I mean, it would be good to know exactly how your account got stolen in the first place.

While I do think that's personal, if OP has no problem sharing, that would mean knowing more for us all. Maybe he was target of a scam, maybe just trusted a friend, or unluckly left his acc open on a public computer of some sort (like college, workplace or such).

I'm more curious to see if steam support is able and/or is interested in helping him, because it's concerning to spend lots of money on a gaming platform and not expect a helping hand in a situation like this.

[C²C^Guyver |NZB|]

midnightgreen18 eredeti hozzászólása:

I don't really play any "multiplayer" games so hopefully that isn't the case.

If you have any games on your account that use VAC, it's always a possibility.

[ploppo]

So, if an account is recovered and given back to the original owner, what punishment is dealt to the person who stole it?

I mean, let's not overlook the obvious here but, in some cases, the person who stole it could be traced. Steam might even realise it is a current user of another account.

Let's hope they get a good beating or have a large garden gnome inserted into them, etc.

[C²C^Guyver |NZB|]

ploppo eredeti hozzászólása:

So, if an account is recovered and given back to the original owner, what punishment is dealt to the person who stole it?

I mean, let's not overlook the obvious here but, in some cases, the person who stole it could be traced. Steam might even realise it is a current user of another account.

Let's hope they get a good beating or have a large garden gnome inserted into them, etc.

https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519&l=english

[Friends with Benedicts]

C²C^Guyver |NZB| eredeti hozzászólása:

midnightgreen18 eredeti hozzászólása:

I don't really play any "multiplayer" games so hopefully that isn't the case.

If you have any games on your account that use VAC, it's always a possibility.

Oh, that sucks! I mean, why singleplayer games would ban someone from playing? Because of cheat? Cheating on a singleplayer is like cheating in solitarie.

ploppo eredeti hozzászólása:

So, if an account is recovered and given back to the original owner, what punishment is dealt to the person who stole it?

I mean, let's not overlook the obvious here but, in some cases, the person who stole it could be traced. Steam might even realise it is a current user of another account.

Let's hope they get a good beating or have a large garden gnome inserted into them, etc.

In the best scenario, I still don't think the culprit would have any sort of punishment. I do think this is not against a federal law or something, but maybe it is something against steam rules.

Also, I think that even if the guy has an steam account, they couldn't actually punish him by deleting it, or, even better, giving his games to the victim.

[C²C^Guyver |NZB|]

To those that think the culprit will get no punishment.

Read:
https://support.steampowered.com/kb_article.php?ref=5406-WFZC-5519&l=english

[76561198407601200]

ploppo eredeti hozzászólása:

So, if an account is recovered and given back to the original owner, what punishment is dealt to the person who stole it?

I mean, let's not overlook the obvious here but, in some cases, the person who stole it could be traced. Steam might even realise it is a current user of another account.

Let's hope they get a good beating or have a large garden gnome inserted into them, etc.

Well, if the hijacker was doing this behind a vpn, they can't punish the person because they can't exactly trace it. This is one of the reasons why stolen accounts don't have any bans removed. The owner of the account could get behind a vpn, cheat, transfer items and then claim they were "hacked".

[C²C^Guyver |NZB|]

The Living Tribunal eredeti hozzászólása:

ploppo eredeti hozzászólása:

So, if an account is recovered and given back to the original owner, what punishment is dealt to the person who stole it?

I mean, let's not overlook the obvious here but, in some cases, the person who stole it could be traced. Steam might even realise it is a current user of another account.

Let's hope they get a good beating or have a large garden gnome inserted into them, etc.

Well, if the hijacker was doing this behind a vpn, they can't punish the person because they can't exactly trace it. This is one of the reasons why stolen accounts don't have any bans removed. The owner of the account could get behind a vpn, cheat, transfer items and then claim they were "hacked".

The SSA doesn't allow the use of VPN's for any reason, anyway.

[The Giving One]

C²C^Guyver |NZB| eredeti hozzászólása:

The SSA doesn't allow the use of VPN's for any reason, anyway.

As long as one does not use a VPN to circumvent region restrictions or other shady uses of one, I think it is fine. I know what you are saying though, and it comes up from time to time. The wording of that part of the SSA "could" be a bit more clear.

For example.......

"A VPN clarification"
http://steamcommunity.com/discussions/forum/1/541906348043811845/#c541906348043951197

I guess it could be interpreted either way, but the way the mod explains it there, does make sense to me the most.

[midnightgreen18]

Update : Recieved a reply from steam support 2 hours ago requesting verification of ownership. I have replied them with all the necessary information concerning my paypal and credit cards. All is looking good so far. As to how my account was hacked, Im almost certain the thief gained account to my yahoo account.

Its a yahoo account ive had since 2005/2006 and rarely use. I do a clean install of windows every 6 months or so, and whenever I sign into steam for the first first i usually go through the typical code/digit email verification. I also checked my yahoo account history and it noted that i had logins from kyrgyzstan and ukraine. 2 countries ive never been to. Ive also never used a vpn, or know how for that matter. The thief must have gone through my email account, done a password reset and then deleted any emails concerning the act. That is really all i can think of.
What makes things even more strange is that i was playing xcom just 13 hours ago.

[76561198407601200]

C²C^Guyver |NZB| eredeti hozzászólása:

The Living Tribunal eredeti hozzászólása:

Well, if the hijacker was doing this behind a vpn, they can't punish the person because they can't exactly trace it. This is one of the reasons why stolen accounts don't have any bans removed. The owner of the account could get behind a vpn, cheat, transfer items and then claim they were "hacked".

The SSA doesn't allow the use of VPN's for any reason, anyway.

Nor is account hijacking allowed, yet here we are. My point was if someone's account was hijacked by a person using a vpn to disguise their location, then there is no tracing the person who hijacked the account.

[Bob]

The unfortunate thing is that if you happen to be targeted by a dedicated hacker, then there isn't much the average person can do about it.

[The Giving One]

Bob eredeti hozzászólása:

The unfortunate thing is that if you happen to be targeted by a dedicated hacker, then there isn't much the average person can do about it.

That is not how people lose access to their account by way of malicious actions or intent.

People overuse the word "hacker" all the time, and accounts are not "hacked". Steam's database was not breached and only that user's information and account compromised.

No, what usually happens is phishing or those using shady sites and entering their information freely, or giving it away freely to the hijacker under false pretenses.

Accounts are not hacked.