Steam Wallet Code is already redeemed?

[GaZeeBoo]

I have bought an official Steam Wallet Card from one of the retailers in my area (Datablitz) but for some reason, when I enter them, the error is that it has already been redeemed instead of being invalid. Should I go back to the store or ask Steam Support first?

[ᴠᴀʀ]

First, check if you entered the code in correct way. (you might have entered the wrong code that could have been redeemed by someone else already. )

The number 0 (try entering the letter Q or D instead)
The number 1 (try entering the letter I instead)
The letter O (try entering the letter Q or D instead)
Check instances of the following pairs to ensure these characters are not being confused:

The letter B and the number 8
The letter G and the number 6

You had to scratch off the layer to see the code?
If yes, contact steam support.
https://support.steampowered.com/kb_article.php?ref=4429-QWAG-7775


If code is written on receipt, contact the store and ask for replacement or refund.

You could also try contacting steam support with the receipt, but you need to show the entire receipt (including data and time of sale with reference numbers). Not sure if you can actually contact steam support with receipts, but it's worth a try if your refund at retailer fails.

[GaZeeBoo]

Originally posted by ۷คг:

First, check if you entered the code in correct way. (you might have entered the wrong code, maybe an old code that was already redeemed by someone else)

The number 0 (try entering the letter Q or D instead)
The number 1 (try entering the letter I instead)
The letter O (try entering the letter Q or D instead)
Check instances of the following pairs to ensure these characters are not being confused:

The letter B and the number 8
The letter G and the number 6

You had to scratch off the layer to see the code?
If yes, contact steam support.
https://support.steampowered.com/kb_article.php?ref=4429-QWAG-7775


If code is written on receipt, contact the store and ask for replacement or refund.

You could also try contacting steam support with the receipt, but you need to show the entire receipt (including data and time of sale with reference numbers). Not sure if you can actually contact steam support with receipts, but it's worth a try if your refund at retailer fails.

Thanks for the help! But I'm sure I've entered the code properly, since the error is that the code has actually been redeemed. Is it still possible to get help from Steam Support for this?

[ᴠᴀʀ]

like i said.. depends on the type of wallet card.

-receipt : bring it back to store for refund..
-wallet code you have to scratch off : Contact steam support. (example: https://support.steampowered.com/images/faq/wallet/epaywalletcard.png )



When you're dealing with receipts, ask for refund/replacement at retailer.

edited

[Scrappy Panda]

Be me

Buys $100.00 in steam wallet cards
Tries to redeem
Gets faulty cards
Codes Already redeemed
Contact the seller
No refund
Contact Steam directly
No refund or replacement code
Is visibly angry
Wants product paid for
Heavily considering legal action

[cSg|mc-Hotsauce]

Originally posted by Scrappy/Flare_the_Folf:

Be me

Buys $100.00 in steam wallet cards
Tries to redeem
Gets faulty cards
Codes Already redeemed
Contact the seller
No refund
Contact Steam directly
No refund or replacement code
Is visibly angry
Wants product paid for
Heavily considering legal action

Nothing to do with Steam at all. Contact support at the retailer you purchased from.

[Gwawr]

The same thing just happened to my son. I purchased a $50 Steam giftcard from Sam's Club for my son for Christmas. He scratched off the back and when he entered the code, it said it has already been redeemed. I sent a message to Steam support and I am waiting to hear back from them. I read an article that stated gift card hacking is at an all time high. It is estimated 160 billion dollars is spent on gift cards per year which is a lucrative market for criminal hackers. Until retailers create better security when redeeming codes such as using captcha among other things, gift card hacking will continue to occur. The retailers don't care. They don't lose money. They have no responsibility to cover the loss like a credit card does.

[Iron Monkey]

Make sure you are putting in the right code like already said. It's easy to put the wrong thing when it comes to 0 and I. The numbers are always slightly bigger than the letters so that is the easiest way to tell with 0 and I.

I buy cards whenever I need it and never had a problem when I got home to enter and it was redeemed. There was two times where it was already redeemed, however they know instantly and tell you right when they ring it up at the store there is an issue. So they tell you to grab another card and then they ring that one up instead. At least as far as Gamestop and Walmart goes in store. If buying online it's probably way different.

Your receipt should have a steam card# on top. I'd assume you would use that when dealing with steam support or in store.

[Prinzi]

i'm having the same issue right now with a 50€ gift card. i'm gonna try reaching out to the steam support. i hate this so much...

[Big Enzo]

Just bought a $50 steam gift card from GameStop and it said already redeemed

[Wolf Knight]

Originally posted by Diam0nd_Gaming:

Just bought a $50 steam gift card from GameStop and it said already redeemed

what you need to do was already posted, contact the store you bought it from.

[Zerocoolbaz]

I have the same issue I bought £400 wroth of steam cards and out of the 400 and £180 did not work I went to the retailer about this with all the receipts and they told to contact steam I contacted steam and told to go to vendor I brought them from the vendor just tell me to go to steam I am at a lost on what to do and I am thinking of going to trading standards and consumer rights and even courts over this

[cSg|mc-Hotsauce]

Originally posted by Zerocoolbaz:

I have the same issue I bought £400 wroth of steam cards and out of the 400 and £180 did not work I went to the retailer about this with all the receipts and they told to contact steam I contacted steam and told to go to vendor I brought them from the vendor just tell me to go to steam I am at a lost on what to do and I am thinking of going to trading standards and consumer rights and even courts over this

The retailer you purchased the cards from is where you go to if you have issues. Since it wasn't a direct purchase on Steam, that leaves only one option.

[Zerocoolbaz]

Been to the retailer will not refund and they tell me to go to steam

[J4MESOX4D]

Originally posted by Zerocoolbaz:

Been to the retailer will not refund and they tell me to go to steam

Steam can't do anything. It's down to the retailer to provide the goods. If they wont do this then you'll have to raise it further with their HQ or the local Trading Standards body.

[Elucidator]

Just buy credits directly off Steam. Those cards are supposed to be gift cards anyway.
Unless you want to maximize privacy or have too much cash on hand, I don't see why you wouldn't.

Seems like you're buying cards off shady retailers anyway. A card code doesn't work unless the card gets activated at the cash register. The code, even if it has been revealed to someone else, will not work unless the card is actually bought. It is unpredictable when a code gets 'activated', so the only people capable of stealing your code would be the shop you bought it from.