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I bought the game from Steam. I'm hoping that gets me some help here.
If you can't open a ticket, you can always ask in their forums. They should have some advice.
We can not even assist you with Steam account related issues, that is the job of Steam Support.
https://steamcommunity.com/app/637090/discussions/
edit: seems you already did, as well as their technical help subforum, now your making more threads not only here in steam help and tips, but in steam discussions...
that being said... why not just play MWO (mechwarior online) its 100% better than battletech and doesnt force the use of a third party account to play online... and the game is free.