Refund because of missing features?

[Dereknor]

I bought a game a few days ago (Anno 2205) as ultimate edition. This involves all DLCs and all Rewards (more logos, colors and special buildings).
After playing for a while, i noticed that all rewards are missing. After talking to the Ubisoft Support and after doing some research on steam and google, it seems that the rewards are unavailable because they deactivated "Ubisoft Club" 1 year ago. There is no solution to this problem.
This is annoying, but after more hours of playing, i noticed that the "world market" does not work. Thats an important core mechanism and it seems to be bugged because of the missing "Ubisoft Club", too. No solution for this Problem, too.

Now my question: what can i do? The promised rewards dont work, and one core mechanism dont work anymore. I cant get a refund, because i have more then 2 hours of playtime.
Does that mean they can just sell this game, knowing features and rewards dont work anymore?

[rawWwRrr]

Originally posted by Dereknor:

Now my question: what can i do?

1) Open a topic in the Anno 2205 forum to promote an open discussion about the missing features.
2) Talk about those missing features in a review of the game.

[IFIYGD]

You can try for a manual refund- the automated refund system will kick it back and deny it, since you have more than 2 hours played.

Help> Steam Support> Purchases> [find game on list and click it]> I have a question about this purchase.
Fill in the text box with a concise and civil explanation of what happened. Don;t exaggerate anything, or act salty. Just a basic description like you gave here in the first paragraph of your OP. Leave out the second paragraph (questioning how and why the game is allowed to be sold on Steam, no accusations of any kind- just a description of the issues with the game not working properly).

No guarantees that you will get a refund. sometimes they do, and sometimes they don't. But being chill with Support (and understanding there will be delays because of the holidays) generally helps.

As far as the game not being as advertised- post a review explaining the problem, and you can use the flag on the store page to report the game as not being as advertised (no guarantee there that the game will be pulled either, but it's one of the only options we have to report games like this).

[Teksura]

Originally posted by Dereknor:

Now my question: what can i do? The promised rewards dont work, and one core mechanism dont work anymore. I cant get a refund, because i have more then 2 hours of playtime.

Open a manual ticket.

https://help.steampowered.com/en/


Select the game, follow the menus. Use "I have additional questions" if you need to. Explain your issue and how the game does not deliver what the store page promises due to the discontinuation of services, and request a refund.

You are not entilted to a refund, but it may be considered.

[Fizzy6868]

Personally if this was me and I bought a game that they have deliberately taken features out after I bought it. I would either want a refund or a discount for features being removed unless they've got it in their terms and conditions obviously

[MancSoulja]

Originally posted by Fizzy6868:

Personally if this was me and I bought a game that they have deliberately taken features out after I bought it. I would either want a refund or a discount for features being removed unless they've got it in their terms and conditions obviously

Of course they have in their terms and conditions, they make it very clear in their EULA that they can retire online features with 14 days notice. I mean, who buys a near decade old game and expects all the online features to still work.

[Dereknor]

Thanks for the Help.

There are already open diskussions about the missing features, some are over 1 year old.

I wrote a review about the missing features, i contacted the support (they contact me if they find a solution one day) and i contacted steam about the missing features.

The game already has many bad reviews. Next time i will be much more careful about buying games with bad reviews.