All Discussions > Steam Forums > Help and Tips > Topic Details
longainus Dec 27, 2021 @ 9:01am
Why does my emails from steam support automatically get deleted?
Everytime I get a email from steam support, it straightly goes to the trash, in other words it straightly gets deleted (I use gmail). Does anyone know how to stop that from happening?
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Showing 1-9 of 9 comments
Washell Dec 27, 2021 @ 9:06am 
You've either got a rule to trash steam mails, or your mail and steam are hi-jacked and they're trying to stop you from contacting support.
#1
Hanomaly Dec 27, 2021 @ 9:09am 
em.. doesn't staem support only communicate through the Ticket system.. NOT through email??
#2
my new friend Dec 27, 2021 @ 9:10am 
Originally posted by Hanomaly:
em.. doesn't staem support only communicate through the Ticket system.. NOT through email??
They do send auto notifications to your email telling you your ticket, was submitted or support replied to your ticket.
#3
longainus Dec 27, 2021 @ 9:40am 
Originally posted by Hanomaly:
em.. doesn't staem support only communicate through the Ticket system.. NOT through email??

Steam support sends emails of verification codes to your email
#4
longainus Dec 27, 2021 @ 9:41am 
Originally posted by Washell:
You've either got a rule to trash steam mails, or your mail and steam are hi-jacked and they're trying to stop you from contacting support.
Thank you🙏
#5
Muppet among Puppets Dec 28, 2021 @ 1:45am 
Enable 2fa for your email account.
And if you did not make a rule to put specific emails in trash, someone else did.

If thats the case safe email account (details, all settings) and all associated accounts.
#6
longainus Dec 28, 2021 @ 5:07am 
Originally posted by Muppet among Puppets:
Enable 2fa for your email account.
And if you did not make a rule to put specific emails in trash, someone else did.

If thats the case safe email account (details, all settings) and all associated accounts.
Thank you! i’ll check it out
#7
Jahemian May 22, 2023 @ 2:06am 
Originally posted by longainus:
Everytime I get a email from steam support, it straightly goes to the trash, in other words it straightly gets deleted (I use gmail). Does anyone know how to stop that from happening?


I know this is really old but if anyone is wondering: I use a anti-spam service called Unrollme. I realized it was auto-deleting emails.
#8
Gwynddraigon May 22, 2023 @ 2:11am 
You can usually set emails as a priority for example on gmail you can mark emails as important and this will move them out of spam, it should mean future emails from the steam email will also not be flagged as junk
#9
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All Discussions > Steam Forums > Help and Tips > Topic Details
Date Posted: Dec 27, 2021 @ 9:01am
Posts: 9
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