Why does my emails from steam support automatically get deleted?

[longainus]

Everytime I get a email from steam support, it straightly goes to the trash, in other words it straightly gets deleted (I use gmail). Does anyone know how to stop that from happening?

[Washell]

You've either got a rule to trash steam mails, or your mail and steam are hi-jacked and they're trying to stop you from contacting support.

[Hanomaly]

em.. doesn't staem support only communicate through the Ticket system.. NOT through email??

[my new friend]

İlk olarak Hanomaly tarafından gönderildi:

em.. doesn't staem support only communicate through the Ticket system.. NOT through email??

They do send auto notifications to your email telling you your ticket, was submitted or support replied to your ticket.

[longainus]

İlk olarak Hanomaly tarafından gönderildi:

em.. doesn't staem support only communicate through the Ticket system.. NOT through email??

Steam support sends emails of verification codes to your email

[longainus]

İlk olarak Washell tarafından gönderildi:

You've either got a rule to trash steam mails, or your mail and steam are hi-jacked and they're trying to stop you from contacting support.

Thank you🙏

[Muppet among Puppets]

Enable 2fa for your email account.
And if you did not make a rule to put specific emails in trash, someone else did.

If thats the case safe email account (details, all settings) and all associated accounts.

[longainus]

İlk olarak Muppet among Puppets tarafından gönderildi:

Enable 2fa for your email account.
And if you did not make a rule to put specific emails in trash, someone else did.

If thats the case safe email account (details, all settings) and all associated accounts.

Thank you! i’ll check it out

[Jahemian]

İlk olarak longainus tarafından gönderildi:

Everytime I get a email from steam support, it straightly goes to the trash, in other words it straightly gets deleted (I use gmail). Does anyone know how to stop that from happening?

I know this is really old but if anyone is wondering: I use a anti-spam service called Unrollme. I realized it was auto-deleting emails.

[Gwynddraigon]

You can usually set emails as a priority for example on gmail you can mark emails as important and this will move them out of spam, it should mean future emails from the steam email will also not be flagged as junk