Need help with refund WW3 game uses 3rd party downloader and counts as play time.

[Gorgor]

World War 3 seems like a scam uses 3rd party downloader that takes over 2 hours so you can't get a refund. Don't download the game.

[rawWwRrr]

Nils McMountain님이 먼저 게시:

Ducks on Fire님이 먼저 게시:

Your the one asking for help. Your only option is to do a manual refund request. If that is refused then there isn't anything you can do.

Once again the problem is downloaders counting as play time. Don't know why that is so hard to see.

Unfortunately, Steam cannot see what's happening inside a game while it is running. As long as the game's .exe is running, it is "playing".

[Hennix]

Nils McMountain님이 먼저 게시:

Ducks on Fire님이 먼저 게시:

Your the one asking for help. Your only option is to do a manual refund request. If that is refused then there isn't anything you can do.

Once again the problem is downloaders counting as play time. Don't know why that is so hard to see.

from what downloader do you talking??
download games on steam dont use a "downloader" and dont count as playtime

[Crazy Tiger]

Hennix님이 먼저 게시:

Nils McMountain님이 먼저 게시:

Once again the problem is downloaders counting as play time. Don't know why that is so hard to see.

from what downloader do you talking??
download games on steam dont use a "downloader" and dont count as playtime

Some do. Elder Scrolls Online, for example. Microsoft Flight Simulator as well, I think. There are more where through Steam the launcher gets downloaded and then via that launcher the game gets downloaded and installed. And during that latter download and install, the launcher is opened and racking up hours.

Steam support, however, knows of these and via manual ticket people can get a refund.

[crunchyfrog]

Nils McMountain님이 먼저 게시:

Mr. Gentlebot님이 먼저 게시:

55GBs should download fairly fast depending on your service speed and CPU processing power.

Being a launcher/downloader doesn't at all make it a "scam", and getting upset to even call it that is absurd. If you're having an actual issue with the game, you can request a manually reviewed ticket but you must explain as much relevant information as possible including the download time, what the problem is, how you sought out help etc and that it's not getting resolved.

If you're just angry that it has exceeded the refund time by downloading the game, that's not a game issue.

No the game runs poorly too. Sorry but in no way should a 3rd party downloader dling the game count as play time. The game is in a horrible state. Pretty sure I downloaded 2042 in that amount of time. I'm not upset or angry as you stated, I just want a refund for a junk game that has sketchy practices.

Well, here's the thing. Refunds work like this - twofold.

If you fall under the 14 days purchased and 2 hours played limit, then you apply for a refund and it AUTOMATICALLY gets dealt with. It's basically no questions asked (within reason).

However, there are always mitigating circumstances and edge cases, so when refused, you can ask the "I have another question about this...." and explain yourself, and it is seen by HUMAN support staff. This is obviously discretionary and they are under NO obligation to refund you. So what they tell you then is final.

You can rail about it, but it IS the agreement you AGREED to like it or not.

[zozizazou]

crunchyfrog님이 먼저 게시:

Nils McMountain님이 먼저 게시:

No the game runs poorly too. Sorry but in no way should a 3rd party downloader dling the game count as play time. The game is in a horrible state. Pretty sure I downloaded 2042 in that amount of time. I'm not upset or angry as you stated, I just want a refund for a junk game that has sketchy practices.

Well, here's the thing. Refunds work like this - twofold.

If you fall under the 14 days purchased and 2 hours played limit, then you apply for a refund and it AUTOMATICALLY gets dealt with. It's basically no questions asked (within reason).

However, there are always mitigating circumstances and edge cases, so when refused, you can ask the "I have another question about this...." and explain yourself, and it is seen by HUMAN support staff. This is obviously discretionary and they are under NO obligation to refund you. So what they tell you then is final.

You can rail about it, but it IS the agreement you AGREED to like it or not.

So you agree with this practice, or are you going to tell us it doesn't matter if you agree or not? Listen, cut the guy some slack. All he is saying is that it shouldn't be like this, and the more, people like you, accept that it was our "agreement", the less are the chances that this practice will be banned, or at least heavily discouraged.

Some of you people answer these posts so rudely and without empathy for the people who have to go through these injustices. Can't you acknowledge the issue at hand? Or are y'all just blockheads? It baffles me how much, some of you, can miss OP's point. The first reply in here is attacking the guy instead of helping him. Unbelievable. Let me guess, y'all some keyboard warriors or some s***? Pathetic. Help him, or don't, but don't start fights where there are none you useless flatulent apes.

Hope this helps you figure whatever problems you might harbour inside those pea brains, but chances are this will encourage your distasteful attitudes even further, and that's really sad.

[76561198407601200]

|˚–˚| EZ-PZ \˚ㄥ˚\님이 먼저 게시:

crunchyfrog님이 먼저 게시:

Well, here's the thing. Refunds work like this - twofold.

If you fall under the 14 days purchased and 2 hours played limit, then you apply for a refund and it AUTOMATICALLY gets dealt with. It's basically no questions asked (within reason).

However, there are always mitigating circumstances and edge cases, so when refused, you can ask the "I have another question about this...." and explain yourself, and it is seen by HUMAN support staff. This is obviously discretionary and they are under NO obligation to refund you. So what they tell you then is final.

You can rail about it, but it IS the agreement you AGREED to like it or not.

So you agree with this practice, or are you going to tell us it doesn't matter if you agree or not? Listen, cut the guy some slack. All he is saying is that it shouldn't be like this, and the more, people like you, accept that it was our "agreement", the less are the chances that this practice will be banned, or at least heavily discouraged.

Some of you people answer these posts so rudely and without empathy for the people who have to go through these injustices. Can't you acknowledge the issue at hand? Or are y'all just blockheads? It baffles me how much, some of you, can miss OP's point. The first reply in here is attacking the guy instead of helping him. Unbelievable. Let me guess, y'all some keyboard warriors or some s***? Pathetic. Help him, or don't, but don't start fights where there are none you useless flatulent apes.

Hope this helps you figure whatever problems you might harbour inside those pea brains, but chances are this will encourage your distasteful attitudes even further, and that's really sad.

There is no empathy if a person agrees to the terms of refunds in the ssa. If they feel wronged then they are capable of going to a lesser platform.

[crunchyfrog]

|˚–˚| EZ-PZ \˚ㄥ˚\님이 먼저 게시:

crunchyfrog님이 먼저 게시:

Well, here's the thing. Refunds work like this - twofold.

If you fall under the 14 days purchased and 2 hours played limit, then you apply for a refund and it AUTOMATICALLY gets dealt with. It's basically no questions asked (within reason).

However, there are always mitigating circumstances and edge cases, so when refused, you can ask the "I have another question about this...." and explain yourself, and it is seen by HUMAN support staff. This is obviously discretionary and they are under NO obligation to refund you. So what they tell you then is final.

You can rail about it, but it IS the agreement you AGREED to like it or not.

So you agree with this practice, or are you going to tell us it doesn't matter if you agree or not? Listen, cut the guy some slack. All he is saying is that it shouldn't be like this, and the more, people like you, accept that it was our "agreement", the less are the chances that this practice will be banned, or at least heavily discouraged.

Some of you people answer these posts so rudely and without empathy for the people who have to go through these injustices. Can't you acknowledge the issue at hand? Or are y'all just blockheads? It baffles me how much, some of you, can miss OP's point. The first reply in here is attacking the guy instead of helping him. Unbelievable. Let me guess, y'all some keyboard warriors or some s***? Pathetic. Help him, or don't, but don't start fights where there are none you useless flatulent apes.

Hope this helps you figure whatever problems you might harbour inside those pea brains, but chances are this will encourage your distasteful attitudes even further, and that's really sad.

Nope, absolutely not.

I haven't said ANYTHING about whether I agree or not.

All we can do is advis on REALITY. And I've done that.

Stop making mountains out of molehills. I feel sympathy for the fact he didn't know this, but that doesn't change the simple fact that doesn't excuse ANYTHING.

I'm sorry but the world doesn't work like that. I can't bend reality to sound nice, sorry.

[Ducks on Fire]

|˚–˚| EZ-PZ \˚ㄥ˚\님이 먼저 게시:

crunchyfrog님이 먼저 게시:

Well, here's the thing. Refunds work like this - twofold.

If you fall under the 14 days purchased and 2 hours played limit, then you apply for a refund and it AUTOMATICALLY gets dealt with. It's basically no questions asked (within reason).

However, there are always mitigating circumstances and edge cases, so when refused, you can ask the "I have another question about this...." and explain yourself, and it is seen by HUMAN support staff. This is obviously discretionary and they are under NO obligation to refund you. So what they tell you then is final.

You can rail about it, but it IS the agreement you AGREED to like it or not.

So you agree with this practice, or are you going to tell us it doesn't matter if you agree or not? Listen, cut the guy some slack. All he is saying is that it shouldn't be like this, and the more, people like you, accept that it was our "agreement", the less are the chances that this practice will be banned, or at least heavily discouraged.

Some of you people answer these posts so rudely and without empathy for the people who have to go through these injustices. Can't you acknowledge the issue at hand? Or are y'all just blockheads? It baffles me how much, some of you, can miss OP's point. The first reply in here is attacking the guy instead of helping him. Unbelievable. Let me guess, y'all some keyboard warriors or some s***? Pathetic. Help him, or don't, but don't start fights where there are none you useless flatulent apes.

Hope this helps you figure whatever problems you might harbour inside those pea brains, but chances are this will encourage your distasteful attitudes even further, and that's really sad.

OP starts off by declaring something to be a scam with no evidence. It's a frustrating situation, yes, but you have to prove it's intentional for it to actually be a scam. Why should anyone expect calm helpful responses to what started off as angry venting.

I offered advice and OP was rude to me and just declared that I "didn't get it". What, is me not vindicating him mean that I don't understand what point he's making? And we still know if OP even tried to submit a ticket to get a manual refund. For all we know this is just a simple mistake that can easily be resolved, because again there is no evidence that the dev are intentionally slowing downloads in the launcher to prevent refunds.