Account was hacked, deleted all games, Steam support has been no help.

[Dadycupcakes]

So about a week ago my account somehow got compromised even though I have 2FA and received no notifications of someone attempting to log into my account or someone logging in from Russia which is where the hacker logged in from.

I have secured my account, changed all data relating to security and scanned my computer etc etc.

I have been trying to receive help from steam support to restore my 300/500+ games but to no avail they just feed me the usual go here type in game name and click recover blah blah.

Thing is I do not remember the name to 300/500+ games and to manually restore that many games is going to take days.

Does anyone know a way to look at all the games you have acquired even ones that you have added via code I.E. ones from humble bundle?

or better yet does anyone know a better way to contact steam support and bypass all the brainless support people who can't read past the first word? I know it is possible for them to restore an accounts games but getting them to actually do that is proving rather difficult.

[Dr.Shadowds 🐉]

So there is away to see list of games that are removed and someone pointed out in the past.

To view this list, you go to family parental control, click setup, and when you see list that gives you option to select games to allow, and disallowed, that the list you want to view to compare with your library, and restore any missing games via the help section.


I suggest read this, as can help you more about internet safety, and even help you be more aware of things.

Originally posted by Dr.Shadowds 🐉:

Here are the most common reason people get accounts hijack for any service really are as followed.
- Sharing account infomation with others. <--- Very common with impersonators, pretending to be Steam admin / support.
- Logging in on phishing sites. <--- Very common with skin gambling sites.
- Downloading / Installing Virus / Keylogger on your system.
- Using public devices that has keyloggers, such as cyber cafe, school computers, and etc...
- Storing your login credentials on a unsecured service that others has access to view.
- Using same login credentials for all your things, or using same login credentials on another service that had a data leak. Yes it does matter because even if it not related to Steam, if using same login credentials, hijackers will try to use those credentials to see what services you use with those credentials. https://haveibeenpwned.com/

https://youtu.be/9TRR6lHviQc

The type of story scammers say to you.

- "Hey vote for my team", and they link you a phishing site link, and try get you to login.

- "Hey I can't add you, please add me", and they try to start their scam with you.

- If you're friend with someone that got their account hijacked, you get scam message like, "I report you", "you been banned", and whatever to try scare you, and they tell you to trade your items to them, or if you have a login to phishing site may have a API key on account that redirect trades, they ask you to give them money, or etc...

- If you already got your account compromise by them, they change your display name to banned, or whatever, your display picture as well, they may delete your friends, and try to spend your wallet funds if you have any, also trade all your items, but if they see if you have mobile authenticator attached, they play their scam to get you to confirm the trade to get your items off your account to their account quicker if they're able to trick you into confirming the trade.


I show you few examples.
https://steamcommunity.com/sharedfiles/filedetails/?id=2329645315
https://steamcommunity.com/sharedfiles/filedetails/?id=2570975058

https://youtu.be/JuWHCBeZrqI
https://www.youtube.com/watch?v=kook1DlxDAw
https://www.youtube.com/watch?v=0DDnV-MHSaY
https://www.youtube.com/watch?v=WfTXxLraokE

https://steamcommunity.com/discussions/forum/1/4956744526904317093/#c4956744526904653890

[Muppet among Puppets]

I read that even the family share list is not the way to find all removed games.

And even if, thats also another hint that there must be a way to get removed games back, without having to remember what someone else did to harm your account.

[my new friend]

Originally posted by Muppet among Puppets:

I read that even the family share list is not the way to find all removed games.

And even if, thats also another hint that there must be a way to get removed games back, without having to remember what someone else did to harm your account.

Family View shows them all.

[Muppet among Puppets]

Then there must be a "restore games function".

[my new friend]

Originally posted by Muppet among Puppets:

Then there must be a "restore games function".

Through support, yes. Outlined in post 4.

[The Giving One]

Regardless, I am with others and OP on some reform about how this works, if what I have understood to take place is what happened and I am not misunderstanding something.

The purchase history of an account should not be able to be changed, unless absolutely necessary under the most extreme circumstances by Steam Support at Valve, for whatever reason they would deem necessary.

It's the purchase history of the account. It does not matter if the game is remove or not. It was still "purchased" on the account, so the history should show that no matter what.

If they need to add a detail such as the game was removed from the account for whatever reason, then fine, but it was still "purchased" at some point, or it could not be removed in the first place.

That's how "history" works.....you keep track of it regardless of adding or removing games.

[Muppet among Puppets]

Originally posted by The Giving One:

Regardless, I am with others and OP on some reform about how this works, if what I have understood to take place is what happened and I am not misunderstanding something.

The purchase history of an account should not be able to be changed, unless absolutely necessary under the most extreme circumstances by Steam Support at Valve, for whatever reason they would deem necessary.

It's the purchase history of the account. It does not matter if the game is remove or not. It was still "purchased" on the account, so the history should show that no matter what.

If they need to add a detail such as the game was removed from the account for whatever reason, then fine, but it was still "purchased" at some point, or it could not be removed in the first place.

That's how "history" works.....you keep track of it regardless of adding or removing games.

I literally saw topics where people paid 100s of $ to the scammers after their games were removed, to get them/the account back.

I wondered why it took the scammers so long to go this path, now they do. This should not happen.

[Dadycupcakes]

Here is a screenshot proving this is what is happening with purchase history. There should be a history of purchasing snowrunner on July 22, 2021 after Ghost Exorcism INC, and before Frontier Pilot Simulator.

https://imgur.com/a/kzSIDXe

[Muppet among Puppets]

It would be madness to go through all such a list one by one. Change window each time etc.....
Already.

But also there are things missing.

This is a broken feature, restoring is madness, and scammers abuse it.

It must be changed.

[Dr.Shadowds 🐉]

Originally posted by CJPB Dadycupcakes:

Here is a screenshot proving this is what is happening with purchase history. There should be a history of purchasing snowrunner on July 22, 2021 after Ghost Exorcism INC, and before Frontier Pilot Simulator.

No one asking you to show proof.

Visit Family view by browser that means use google chrome, firefox, or whatever browser you use. https://store.steampowered.com/parental/set

Once there, click on blue button that say NEXT, you will now see your full game list that on your account, even if removed via help section that you said hacker did.

Now on Steam client, you will be comparing both the family view list that on your browser to your Steam library, and you be going in following order # to Z not hard, just takes time, and effort, and when you find a game you're missing, open another tab on your browser, visit the help section, type in the missing game name, and restore game that it.

[Dadycupcakes]

Originally posted by Dr.Shadowds 🐉:

Originally posted by CJPB Dadycupcakes:

Here is a screenshot proving this is what is happening with purchase history. There should be a history of purchasing snowrunner on July 22, 2021 after Ghost Exorcism INC, and before Frontier Pilot Simulator.

No one asking you to show proof.

Visit Family view by browser that means use google chrome, firefox, or whatever browser you use. https://store.steampowered.com/parental/set

Once there, click on blue button that say NEXT, you will now see your full game list that on your account, even if removed via help section that you said hacker did.

Now on Steam client, you will be comparing both the family view list that on your browser to your Steam library, and you be going in following order # to Z not hard, just takes time, and effort, and when you find a game you're missing, open another tab on your browser, visit the help section, type in the missing game name, and restore game that it.

yeah dude that definitely does not work

[my new friend]

Originally posted by Muppet among Puppets:

It would be madness to go through all such a list one by one. Change window each time etc.....
Already.

But also there are things missing.

This is a broken feature, restoring is madness, and scammers abuse it.

It must be changed.

I use a browser and the client and switch between the list and support menus.
Make a suggestion. Although, this is a very niche thing.

[C²C^Guyver |NZB|]

You are responsible for the confidentiality of your login and password and for the security of your computer system. Valve is not responsible for the use of your password and Account or for all of the communication and activity on Steam that results from use of your login name and password by you, or by any person to whom you may have intentionally or by negligence disclosed your login and/or password in violation of this confidentiality provision.

https://store.steampowered.com/subscriber_agreement/

[Muppet among Puppets]

Originally posted by C²C^Guyver |NZB|:

Steam support does not restore items that have left accounts for any reason. You are also responsible for the security of the account and all activity on the account.

Games are no items and never left the account. Its just too difficult to reclaim them if they were maliciously hidden.

Originally posted by C²C^Guyver |NZB|:

You are responsible for the confidentiality of your login and password and for the security of your computer system. Valve is not responsible for the use of your password and Account or for all of the communication and activity on Steam that results from use of your login name and password by you, or by any person to whom you may have intentionally or by negligence disclosed your login and/or password in violation of this confidentiality provision.

https://store.steampowered.com/subscriber_agreement/

That as well is about something different

[Dr.Shadowds 🐉]

Originally posted by CJPB Dadycupcakes:

yeah dude that definitely does not work

Hmm, I guess they changed that then as used to work last time I check it awhile ago.

The only options you have left is reviewing your account history if you bought your games via Steam, not using key to redeem games.
https://store.steampowered.com/account/history/

You can check your email if you're using outlook you may be able to recovery deleted email upwards of a year, not sure if they short the recovery, but there is a recovery via outlook, otherwise may not have any method to recover deleted email, could try asking email support for help if they provide recovery on such email service you use.

For games you redeem via key, visit your key sites where you got them from, and review the games you got there.

That's best advice I can give as there nothing else left I can really suggest.