Account was hacked, deleted all games, Steam support has been no help.

[Dadycupcakes]

So about a week ago my account somehow got compromised even though I have 2FA and received no notifications of someone attempting to log into my account or someone logging in from Russia which is where the hacker logged in from.

I have secured my account, changed all data relating to security and scanned my computer etc etc.

I have been trying to receive help from steam support to restore my 300/500+ games but to no avail they just feed me the usual go here type in game name and click recover blah blah.

Thing is I do not remember the name to 300/500+ games and to manually restore that many games is going to take days.

Does anyone know a way to look at all the games you have acquired even ones that you have added via code I.E. ones from humble bundle?

or better yet does anyone know a better way to contact steam support and bypass all the brainless support people who can't read past the first word? I know it is possible for them to restore an accounts games but getting them to actually do that is proving rather difficult.

[nautsch]

Under your account details, there should be a link "View licenses and product key activations". That should include all added titles even those added via key/retail.

[Dadycupcakes]

Originally posted by nautsch:

Under your account details, there should be a link "View licenses and product key activations". That should include all added titles even those added via key/retail.

Unfortunately that only shows what I have bought through steam.

[nautsch]

Strange. Mine shows all activations. The purchases from outside steam are just marked "Retail".

[ElvisDeadly]

Originally posted by nautsch:

Strange. Mine shows all activations. The purchases from outside steam are just marked "Retail".

I don't think games that have been removed show up here, someone had a solution in another thread, i'll look it up.

Edit: here

Originally posted by my new friend:

No way of expediting the process, no. One by lonely one at a time.
You can see the list of all your games, even removed ones if you look through the list of games when you go through the process of enabling Family View.
https://store.steampowered.com/parental/setmine
Now, restoring them.
1) Go here https://help.steampowered.com/en/
2) Scroll down and enter the name of the game in the search bar.
3) Click on the game.
4) Select "It's not in my library"
5) Select "Restore the previously removed package to my account"

[nautsch]

Since you specifically mentioned humble bundle I tried it out with an unactivated game from an old humble bundle I purchased way back. Activated the game and it shows up in the list.

[ElvisDeadly]

Originally posted by nautsch:

Since you specifically mentioned humble bundle I tried it out with an unactivated game from an old humble bundle I purchased way back. Activated the game and it shows up in the list.

Yes, but now remove that game via the support page option and check "View licenses and product key activations" again. It won't be there

[nautsch]

Originally posted by ElvisDeadly:

Originally posted by nautsch:

Since you specifically mentioned humble bundle I tried it out with an unactivated game from an old humble bundle I purchased way back. Activated the game and it shows up in the list.

Yes, but now remove that game via the support page option and check "View licenses and product key activations" again. It won't be there

Okay. I have not tried that. Sorry for the noise then. Good luck to OP with getting his stuff back though.

[The Giving One]

Originally posted by CJPB Dadycupcakes:

I know it is possible for them to restore an accounts games but getting them to actually do that is proving rather difficult.

This is exactly why they will never actually make that feature permanent.

People have asked for years to be allowed to permanently remove games from their own accounts. And Valve only not too long ago made the feature that we have now, to remove them, but it not really be permanent.

One reason is because people would change their minds and Valve knows this. The other reason is, because accounts can be compromised and the games removed maliciously by the hijackers. Then this would add a huge load onto Support, where they can instead focus their efforts on other things.

I am not saying you should not be allowed to ask Support for help in these types of matters, even though the self help menu allows to restore the games as you can see here from this thread.

I am just saying this is a textbook case as to why removing them from an account is not really permanent, regardless of the wording of the feature using "permanent" in the description.

[Joke]

I just verified that when a game added with a key (= retail) is "removed permanently", then it disappears from the list in "View licenses and product key activations".

I really think this should be changed.
Why not show both when it was added, and when it was removed, and then "unremoved"?
Since I can restore any game, steam already logs this information.

[Dadycupcakes]

So I did some more searching through the list that shows games that I purchased through steam and I'm missing probably 100's that should be there but they aren't so even their list of games that you've purchased through steam isn't reliable so even more of a reason I will need them to restore it.

Does anyone know any buzzwords to send support to get lifted to a supervisor or manager?

I've been going back and fourth with them for 2 weeks and each one gives the same ♥♥♥♥♥♥♥♥ scripted response of how to restore them manually. I decided I wasn't going to get anywhere with the last ticket so I closed it and opened a new one so hopefully I will get someone who is mildly conscience enough to actually help me.

[The Giving One]

If they are no longer in your list of purchased games, the ones you are sure you specifically bought on Steam, and you have not got them still removed as the hijacker removed them (can't restore as explained above), then it's sometimes the wrong account.

Games Are Missing from my Library

https://help.steampowered.com/en/faqs/view/78F3-4DEB-80B4-E346

Valve will never have it so hijackers can just remove games where they really are permanently removed, if for no other reason than a safeguard measure.

I highly doubt this is a case of wrong account, but if you do not see the games in the lists as explained here, then that's the only other thing I can think of.

[Dadycupcakes]

Originally posted by The Giving One:

If they are no longer in your list of purchased games, the ones you are sure you specifically bought on Steam, and you have not got them still removed as the hijacker removed them (can't restore as explained above), then it's sometimes the wrong account.

Games Are Missing from my Library

https://help.steampowered.com/en/faqs/view/78F3-4DEB-80B4-E346

Valve will never have it so hijackers can just remove games where they really are permanently removed, if for no other reason than a safeguard measure.

I highly doubt this is a case of wrong account, but if you do not see the games in the lists as explained here, then that's the only other thing I can think of.

It's definitely not the wrong account, and no games are hidden.

I decided to run through my email and look for all the receipts and yeah there are tons of games missing from the transaction list, but as it turns out as soon as I reclaim those games they decide that's when they want to show back up in the purchase list.

I'm just really disappointed this is how steam is going about handling this, they want us to put trust into this system of digitally owning games yet when someone comes to them with an account worth $10,000 or more they are just like well you're ♥♥♥♥♥♥, good luck!

Don't even get me started on how to restore games that are no longer available in the store because I don't even have a damn clue how I would go about restoring something like that.

They are also trying to put the blame on me for "not securing my account" even though I had 2FA and notifications turned on for suspicious activity, I mean you cannot get more secure than that, yet it was their system that failed to notify my account was being accessed by a foreign user.

Also the fact they don't consider 500+ games being removed from an account in a matter of hours suspicious is just stupid. You would think that would send red flags swinging if something like that was being done to an account.

[ReBoot]

You have let others into your account. You broke trust yourself, you're trusted to take care of your stuff.
An analogy would be a car insurance not paying if you hand someone else the keys.
The blame's firmly on you, 2FA is a tool and just like any tool, it has to be used properly.

[Dadycupcakes]

Originally posted by ReBoot:

You have let others into your account. You broke trust yourself, you're trusted to take care of your stuff.
An analogy would be a car insurance not paying if you hand someone else the keys.
The blame's firmly on you, 2FA is a tool and just like any tool, it has to be used properly.

I have never given access to this account to anyone else, insurance pays out if someone steals your car, this is the equivalent of that so your point is moot. You saying this means I can just blame you when this happens to your account because I said you gave access to someone else.

[ReBoot]

Originally posted by CJPB Dadycupcakes:

Originally posted by ReBoot:

You have let others into your account. You broke trust yourself, you're trusted to take care of your stuff.
An analogy would be a car insurance not paying if you hand someone else the keys.
The blame's firmly on you, 2FA is a tool and just like any tool, it has to be used properly.

I have never given access to this account to anyone else, insurance pays out if someone steals your car, this is the equivalent of that so your point is moot. You saying this means I can just blame you when this happens to your account because I said you gave access to someone else.

Correction: you're not aware of having given anyone else access. Newsflash: you're not perfect. It's in fact possible for you to ♥♥♥♥ up without realizing it.

Yes, if this happened to my account, you'd be right blaming me. Or rather, I'd blame myself as I'm aware of being a failable mortal, not a perfect god.