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So you amend your claim with the "I have a question about this item" option and explain your case. But do note at this stage it IS a discretionary refund so if they still refuse that's the end of it.
It hasn't been 2 hours. That much I am certain of. I've been hosed by steam so many times, I really keep an eye on it. They're saying it's something it is not. -- unless they're counting download time? - that could suck, that's almost an hour itself, maybe?
Appreciate the insight. I purposefully did not play for 2 solid hours - for this reason. lol >,<"
Sorry, that makes me scratch my head, the concept of having played but - it doesn't show the right *time*. Seems oddly arbitrary.
For this reason game time isn't that accurate anyway. I still have several games that are glitched from years ago as far as game time goes.
As I said though you'll need to do your ticket as I detailed.
The 2 h limit is the game time running.
Also! It says I played it *today*. I did not play this game today - I uninstalled this game today. It didn't uninstall for that long.
All you can do at this point is ask for the refund as I detailed earlier.
The time the game shows is the time you've been PLAYING. the time Steam shows includes menus, loading screens and when you have it paused, etc.
But ultimately it doesn't matter because nothing can be changed. All you do is as I said - do your refund, the first will be refused, then you amend it and explain your situation and wait.
Yes, I would guess that being in a menu while the game is ON and playing - even if paused - is technically still in the game.
Now another game that I'm trying to refund, that's a lot cheaper, says I've played for 17 minutes. Same scenario. I turned it on and played a bit. But that one is showing the proper time.
If I was in menus or had the game paused, the Play Time on my own game page would be updated as well. Considering that it was 95 when i left and 2 hours now. Something is wrong.
And I appreciate the input. Just .. worried.
I appreciate it.
So let's sum up. Steam's refund system has been in place since 2015. Steam has been tracking playtime for a lot longer. Steam has processed millions of refunds by this point. And you're claiming that the discrepancy between the playtime on your save game and Steam's playtime on the application is evidence that Steam is tracking play time incorrectly?
And you're concerned/skeptical and don't agree that:
Regardless of if you acknowledge it or not. The time the applications runs is always going to be greater than your save game time. It takes a bit of time to load up the application, load the save game, etc. And any time, remembered or not, you spent in between adds up. So even if you clicked every option to load the save game within milliseconds of it being available application time would still be greater.
The scenario is so plausible, so common, and so typical that it's confusing to me that you're confused about it. Valve didn't round up, you're rounding down and aren't quite willing to acknowledge that.