How to get Steam support in specific circumstance?

[someblk]

So I have a game where some content has been removed by the devs, and they promise compensation in the form of in-game currency, which I have not received.

In order to receive this, a specific character had to be used before a specific date. However the support from the devs stock response is to say "if you haven't received the compensation for this, you did not play the character before X date".

There is a related Steam achievement, where I currently have 28/100, that can only be earned by playing this character. I have not completed the achievement so it does not show a date (eg a completion date) on my profile.

However what I want from Steam is a written response giving the date that I first started earning toward this achievement, which I can then send on to the game devs as proof that I did indeed meet the requirement.

However whenever I try to access support via Steam, I instead get redirected to use the devs support rather than Steam support, which clearly defeats the purpose of what I need to achieve.

Does anybody have some advice please?

[rawWwRrr]

Steam does not track your in-game progress.

If there is an achievement that requires you to play a specific character in the game, Steam won't have an record of that gameplay until the game updates Steam and tells Steam that you achieved that specific achievement. Steam has no knowledge of what is happening in the game.

As far as Steam is concerned, your game is running. That's it.

Some games will show what chapter you're in, or what map you're playing, or if you're sitting in a lobby through Steam, but that's the game keeping track of what you're doing, not Steam.

[ElvisDeadly]

Support cannot help with that.

They do not have access to that information, they know how long you have had the .exe running, that is all.

For the record, any issues you have with achievements not working properly or anything else you will get nowhere contacting support, as they cannot help you.

[Satoru]

You're not getting a refund for DBD because the Gorgodemon isnt available for purchase anymore

Again contact DbD but it sounds like you didn't actually use the Gorgodemon during the period in question

[J4MESOX4D]

Автор сообщения: someblk

However whenever I try to access support via Steam, I instead get redirected to use the devs support rather than Steam support, which clearly defeats the purpose of what I need to achieve

That's because Steam Support don't deal with such things - they handle account issues and billing.

[Elucidator]

https://partner.steamgames.com/doc/api/ISteamUserStats#UserAchievementStored_t

The developer of the game has no 'log' of when you started progress on the achievement. It also doesn't look like steam keeps track of when you started progress on the achievement

The reason is likely because then people will feel embarrassed about them taking a year to get a simple achievement or something. It feels less rewarding than just simply telling them 'well done, you did it'. They added a date anyway to create achievement/fame hunters since it creates activity and sales. (due to speedrunners, / trying to be better / etc.)

edit: (its a guess, don't take it as true)

[someblk]

Автор сообщения: Satoru

You're not getting a refund for DBD because the Gorgodemon isnt available for purchase anymore

Again contact DbD but it sounds like you didn't actually use the Gorgodemon during the period in question

This is quite a stretch of a reply, considering I was neither looking for a refund nor was it in relation to what you are saying?

[ KARR™]

Автор сообщения: Elucidator

https://partner.steamgames.com/doc/api/ISteamUserStats#UserAchievementStored_t

The developer of the game has no 'log' of when you started progress on the achievement. It also doesn't look like steam keeps track of when you started progress on the achievement

edit: (its a guess, don't take it as true)

Based on the api, it does suggest it is clearly only a "increment the count by X" rather than a "1 was achieved on day x, 2 was achieved on day y, etc".

Although in the background in the database, there could be a table with the dates of the updates or an audit log showing when it all happened. There's no way for users to know and it's doubtful that support will tell them, even IF they have access to a database to find it.