Problem with game key activated as basic instead of ultimate edition

[Spango]

I don't see any option to create a ticket about keys activation. So my problem is that I've bought yesterday a Borderlands 3 Ultimate Edition key from GamersGate (internet says it's official seller so I think I can write here about it if not then pardon me). But game activated just as Borderlands 3 (Europe). Wrote to the GamersGate but they told me that this is Ultimate Edition for sure and I should contact steam about it. I suppose there can be the problem with that I had before "bought" Borderlands 3 when used free weekend? or free week 1 year ago. My steam account details say that game was "bought" back then and activated yesterday. I don't have any idea what to do cause GamersGate won't help me for sure. And I don't have any DLC from this edition (checked in game in few places + don't have any in my steam library). Just basic game.

[nullable]

Steam is only going to activate the key provided. If the key provided was only for the base game then your issue is with GamersGate. Their unwillingness to help you doesn't throw the ball in Valve's court.

I'm not personally aware of issues where Steam is activating the wrong license for a key.

And it's plausible you were provided with the wrong key as opposed to it being activated wrong on Steam.

[Nx Machina]

If you had played Borderlands 3 on a free week or weekend your hours played would be more than 1.2 hours.

Secondly keys are linked to game versions from my experience activating keys.

If you activate a key for another edition, ultimate in your case, you would get all the dlc added to the base game if you already owned it. Also note if you activate a key this way the game will not update to reflect you own the ultimate edition.

Contact the site you purchased it from because you will not get a replacement key from Steam as the sale was made on a 3rd party site.

[Spango]

Originally posted by Snakub Plissken:

Steam is only going to activate the key provided. If the key provided was only for the base game then your issue is with GamersGate. Their unwillingness to help you doesn't throw the ball in Valve's court.

I'm not personally aware of issues where Steam is activating the wrong license for a key.

And it's plausible you were provided with the wrong key as opposed to it being activated wrong on Steam.

Thank You for Your answer. They told me "You can also try to contact Steam support, they can check your copy of the game and determine the exact edition you have on your account." so I think they want "official" proof? That I have basic edition. Is this really possible to check it?

[Judgmental Amaterasu]

Originally posted by PainHate:

Originally posted by Snakub Plissken:

Steam is only going to activate the key provided. If the key provided was only for the base game then your issue is with GamersGate. Their unwillingness to help you doesn't throw the ball in Valve's court.

I'm not personally aware of issues where Steam is activating the wrong license for a key.

And it's plausible you were provided with the wrong key as opposed to it being activated wrong on Steam.

Thank You for Your answer. They told me "You can also try to contact Steam support, they can check your copy of the game and determine the exact edition you have on your account." so I think they want "official" proof? That I have basic edition. Is this really possible to check it?

Steam support is going to see the exact same thing you see. That the key was for the basic edition.

[Bee🐝]

Originally posted by PainHate:

Originally posted by Snakub Plissken:

Steam is only going to activate the key provided. If the key provided was only for the base game then your issue is with GamersGate. Their unwillingness to help you doesn't throw the ball in Valve's court.

I'm not personally aware of issues where Steam is activating the wrong license for a key.

And it's plausible you were provided with the wrong key as opposed to it being activated wrong on Steam.

Thank You for Your answer. They told me "You can also try to contact Steam support, they can check your copy of the game and determine the exact edition you have on your account." so I think they want "official" proof? That I have basic edition. Is this really possible to check it?

That's not normal for GamersGate - they're usually better at this. This is weird.

OP, can you check if there's DLC is listed under Borderlands 3 in the Steam Client? Properties -> DLC

[Spawn of Totoro]

Originally posted by Bee:

OP, can you check if there's DLC is listed under Borderlands 3 in the Steam Client? Properties -> DLC

Yep, this.

BL3 may not show as "Borderlands 3 Ultimate" or the like. More often then not, it just means that you get the base game and DLC. It will only show in the library as Borderlands 3.

Originally posted by PainHate:

And I don't have any DLC from this edition (checked in game in few places + don't have any in my steam library). Just basic game.

DLC shouldn't show in the library these days. You need to check under the DLC tab, in the game's library page.

[Spango]

Originally posted by Bee:

Originally posted by PainHate:

Thank You for Your answer. They told me "You can also try to contact Steam support, they can check your copy of the game and determine the exact edition you have on your account." so I think they want "official" proof? That I have basic edition. Is this really possible to check it?

That's not normal for GamersGate - they're usually better at this. This is weird.

OP, can you check if there's DLC is listed under Borderlands 3 in the Steam Client? Properties -> DLC

I've checked but there is none so this is 100% basic version of the game. I have over 300 games on steam so it's not like that I'm new to games with DLC's or something. And in game/steam shop/my library/wherever I look it says I don't have any DLC. Even in steam support exactly for this game. I've checked even on GamersGate for maybe some more keys than one but this is Ultimate Edition so only 1 key which I've used already. I wouldn't care about it but this is like double paying for just basic version.

[Spawn of Totoro]

Originally posted by PainHate:

Originally posted by Bee:

That's not normal for GamersGate - they're usually better at this. This is weird.

OP, can you check if there's DLC is listed under Borderlands 3 in the Steam Client? Properties -> DLC

I've checked but there is none so this is 100% basic version of the game. I have over 300 games on steam so it's not like that I'm new to games with DLC's or something. And in game/steam shop/my library/wherever I look it says I don't have any DLC. Even in steam support exactly for this game. I've checked even on GamersGate for maybe some more keys than one but this is Ultimate Edition so only 1 key which I've used already. I wouldn't care about it but this is like double paying for just basic version.

If you are completely sure you have no DLCs, then you need to deal with GamersGate as they are the ones who sold you the key. Valve/Steam can not help with 3rd party purchases.

Having played Borderlands 3 before adding a key would not cause any issue with the key.

[Spango]

Originally posted by Spawn of Totoro:

Originally posted by PainHate:

I've checked but there is none so this is 100% basic version of the game. I have over 300 games on steam so it's not like that I'm new to games with DLC's or something. And in game/steam shop/my library/wherever I look it says I don't have any DLC. Even in steam support exactly for this game. I've checked even on GamersGate for maybe some more keys than one but this is Ultimate Edition so only 1 key which I've used already. I wouldn't care about it but this is like double paying for just basic version.

If you are completely sure you have no DLCs, then you need to deal with GamersGate as they are the ones who sold you the key. Valve/Steam can not help with 3rd party purchases.

Having played Borderlands 3 before adding a key would not cause any issue with the key.

So thank You all for Your help. And I will try to deal with them.

[Kargor]

Yes, judging from the Store Page, Borderlands 3 editions are just additional DLCs. If there are no DLCs, it's not that edition.

Are you sure you only got one key? It wouldn't be the first time that a "... edition" is actually delivered as multiple keys...

[Bee🐝]

Originally posted by PainHate:

Originally posted by Spawn of Totoro:

If you are completely sure you have no DLCs, then you need to deal with GamersGate as they are the ones who sold you the key. Valve/Steam can not help with 3rd party purchases.

Having played Borderlands 3 before adding a key would not cause any issue with the key.

So thank You all for Your help. And I will try to deal with them.

Hopefully, you'll get it sorted. This shouldn't happen, keep at them until they either refund you or give you the proper key.

[Spango]

Originally posted by Bee:

Originally posted by PainHate:

So thank You all for Your help. And I will try to deal with them.

Hopefully, you'll get it sorted. This shouldn't happen, keep at them until they either refund you or give you the proper key.

I will and yes I'm sure there was only one key. (even they in answer to my ticket say "key" not keys)

[Spawn of Totoro]

Originally posted by PainHate:

Originally posted by Bee:

Hopefully, you'll get it sorted. This shouldn't happen, keep at them until they either refund you or give you the proper key.

I will and yes I'm sure there was only one key. (even they in answer to my ticket say "key" not keys)

I wouldn't read too much into the lack of an "s" in a single work.

[Spango]

Originally posted by Spawn of Totoro:

Originally posted by PainHate:

I will and yes I'm sure there was only one key. (even they in answer to my ticket say "key" not keys)

I wouldn't read too much into the lack of an "s" in a single work.

Maybe but I can't find anything more on the website/my email. There is only one transaction with the key.

[Spango]

Okay guys part second of my problems, they want me to talk with Steam Support, to show them that I truly used this key and it gave me basic game instead of Ultimate Edition. Is there any way I can do this? Or should I contact 2K (?) instead about checking this key.