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Cris Oct 29, 2021 @ 3:30am
Forgot Email and Account name
Is it possible to contact with steam support without knowledge what my e-mail or account name is?
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Originally posted by Joke:
The steam account recovery process does include the option "I forgot my steam account name or password", so I think there is a chance you can recover it, even if you don't remember the account name.

You will have to be able to prove that it's your account however, so take a look at this page for what you will have to provide:
https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A



Bring up the profile of your lost account, and copy the number you see at the end in the adress bar. (ex. https://steamcommunity.com/profiles/xxxxxxxxxxxxxxxxx/. The x's are what you should copy.)

That is a unique identifier for your account.

Paste it into a notepad so you can refer to it later.

Then go through the recovery wizard.
https://help.steampowered.com/en/wizard/HelpWithLogin
(Use the guide Bee posted in the first reply if you need help.)

Basically:

* When asked for the email the account is associated with, you enter something made-up, that doesn't exist (like "dasdaoidij@fsdfssii.com")
* Steam will say the email wasn't found, and a button "Search by account name" appears. Click it.
* Enter an account name that doesn't exist. (like "adsaokdjokjokjofff")
* Steam will say it didn't find it.
* Enter an account that doesn't exist again.
* Steam will say the account doesn't exist again, but now there is a link "you can click here to contakt steam support". Click it.
* Fill in the info you have and leave the rest empty.
1. You don't know the account name, but you know the profile name (from your friends list, so enter that (i.e. persona name).
2. You don't know the email, so leave empty
3. Did you have a phone no registered? Enter if you did.
4. Then tell them the account id you saved to notepad earlier, and the proofs you have that the account is yours. https://help.steampowered.com/en/faqs/view/40A0-8B4B-B54B-C51A



Yes, you can use the same email in several accounts
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Showing 1-15 of 17 comments
Bee🐝 Oct 29, 2021 @ 3:41am 
Is this account recovery-related? If it is, without the email, yes, but without the account name, it might be a bit difficult. Simply because you'd have to be able to point them to the right account.

Don't really know what you could do to find it - I assume you don't have any older emails from Steam? Those usually have the account name on them.


Edit: Do you remember the profile name? Anyway, go through the guide and see how far you get:

A step by step guide to the Recovery Process:
https://steamcommunity.com/sharedfiles/filedetails/?id=1126288560
Also, because this regularly comes up, you DO NOT need access to the email, phone or password currently tied to the hijacked account for this to work. Just pick the "I do not have access..." or a similar option when asked. JUST SCROLL DOWN.
Last edited by Bee🐝; Oct 29, 2021 @ 3:45am
#1
Cris Oct 29, 2021 @ 4:20am 
Yes, I have a link to my profile, I remember my password, I can enter the number of the card from which I bought the game, but I have to enter my username or e-mail everywhere and I don't remember tha
Last edited by Cris; Oct 29, 2021 @ 4:23am
#2
Teksura Oct 29, 2021 @ 5:00am 
It will be difficult to recover an account if you can not identify the account in the recovery tool. The recovery tool can identify your account with your username, your email, or your phone number. Support will not provide you with any of the above for security reasons.


If you can't remember what email you used, you might want to try going through every email you can remember.
#3
Cris Oct 29, 2021 @ 5:07am 
Is it possible to contact the support (a human being, not a survey) and describe the problem to him?
#4
OPA Oct 29, 2021 @ 5:22am 
Originally posted by Cris:
Is it possible to contact the support (a human being, not a survey) and describe the problem to him?
No.
#5
Bee🐝 Oct 29, 2021 @ 5:22am 
Originally posted by Cris:
Is it possible to contact the support (a human being, not a survey) and describe the problem to him?
The problem is without any of the three things Teksura mentioned, it's very difficult to directly associate you with the account. You have to admit that it looks kinda weird when someone does not have even one of the following pieces of information.

Support can't provide you with any of those for security reasons and Steam doesn't do account recovery through the normal ticket system.
Last edited by Bee🐝; Oct 29, 2021 @ 5:24am
#6
Teksura Oct 29, 2021 @ 5:49am 
Originally posted by Cris:
Is it possible to contact the support (a human being, not a survey) and describe the problem to him?
If you can not identify the account, there is nothing for you to discuss with support.
#7
Cris Oct 29, 2021 @ 5:58am 
The link to the profile does not identify the account?
#8
Teksura Oct 29, 2021 @ 6:02am 
Originally posted by Cris:
The link to the profile does not identify the account?
Publicly available information is not an acceptable substitute for secure identifiers, no.
#9
Bee🐝 Oct 29, 2021 @ 6:03am 
Originally posted by Cris:
The link to the profile does not identify the account?
Nope, there's a difference between profiles (display) and account names. Anyone can link to any profile. It doesn't prove the account is yours.
#10
Cris Oct 29, 2021 @ 7:14am 
But I don't want to recover the password for the linked account. I want to provide support with all the data related to this account, along with the current password and the card number from which the game was purchased. And in return, get only login or only e-mail
#11
Crazy Tiger Oct 29, 2021 @ 7:24am 
Originally posted by Cris:
And in return, get only login or only e-mail
They won't tell you that, ever.
#12
Satoru Oct 29, 2021 @ 7:24am 
Originally posted by Cris:
But I don't want to recover the password for the linked account. I want to provide support with all the data related to this account, along with the current password and the card number from which the game was purchased. And in return, get only login or only e-mail

support doesnt allow for fishing expeditions for accounts which could result in someone taking over an account memrely because they found someones credit card on a target leaked list of personal ifnormation
#13
Teksura Oct 29, 2021 @ 7:28am 
Let's have a preview of how that conversation might go:



You: I want you to give me secure data associated with an account.
Support: We have a policy and a procedure in place for this. Please follow this process: https://help.steampowered.com/en/faqs/view/3944-4D89-1B3E-27DE
You: I am unable to do that, and would like you to break your policies to provide me with information.
Support: We are unable to do this. Please try to remember the associated email, you may try every email you can remember in the account recovery process.



No amount of arguing with anyone will give you the special exception to the rules that you want.
#14
nullable Oct 29, 2021 @ 7:40am 
Originally posted by Cris:
Is it possible to contact the support (a human being, not a survey) and describe the problem to him?

I know this sounds like a reasonable thing. A lot of issues seem like they could be resolved if you could just talk to a person. It's easy to concoct a scenario where if you just do this, and they just do that, everyone is happy.

But there's bigger issues and companies have to be extremely careful. When someone wants access to the account and they don't know any of the important identifying information... while it may be a tough row to hoe for the individual, if they did play along with that scammers would have a field day.

If they make exceptions just for you. They'll do it for anyone. And there's no way Valve can really determine your genuine honesty. Even if you talk to a real person. After all, people lie, all the time.

Originally posted by Cris:
But I don't want to recover the password for the linked account. I want to provide support with all the data related to this account, along with the current password and the card number from which the game was purchased. And in return, get only login or only e-mail

Well while it sounds good to you that you only want one bit of information. It doesn't really make a difference.

I mean I'll put it to you like this. I only want 15 characters of your 16 character password. Does that make you more likely to supply that information because I'm not asking for the whole thing. Wanting one thing Valve is not going to provide isn't better than wanting two things, or ten things, Valve isn't going to provide.

At some point it's up to the user to keep track of their account credentials. My recommendation is set up a proper password manager and consistently use it to store your accounts and related information. Memory is a fickle thing. And the faintest ink is worth more than the sharpest memory.
Last edited by nullable; Oct 29, 2021 @ 7:41am
#15
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Date Posted: Oct 29, 2021 @ 3:30am
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