How can I get a refund on a Steam game I bought through Best Buy?

[Unorthodocks]

I preordered Mafia III from Best Buy and the game is all sorts of brokenand didn't get it til close to a week later. After the 60fps patch was released I tried playing the game but it won't run for more than 5 minutes before CTD. The 1.7 hours I have logged is mostly the launcher, loading screens and tweaking settings and about 20 minutes of actually trying to play. I figured this was similar to Arkham Knight which I actually stuck with cuz in the end it got patched, was a good game and I even got the other arkham games on steam for free, so when the devs say on 10/14 theres another patch coming I figure I might as well wait and see. But, well, I'm still waiting and no updates are being given. I've cut this game alot of slack and tried to give it a chance but it keeps refusing to rise to the occassion. At this point I could use the money I spent on this game more than a broken game I'm not playing. Maybe I'll come back if it gets fixed.
Is there a way to apply for a steam refund for a purchase from a legit retailer? I know Steams policy is no refunds on third party purchases from like key sites, but a preorder from Best Buy with a digital reciept should be different cuz its an official and licensed vendor of Steam products. And I know Steam has been eager to sort out these sorts of issues in the past with games like Arkham Knight or NMS Or should I contact 2K/TakeTwo? Because Best Buy doesn't really have refund policies on digital games.
I'd just like some help. not any "sux4you stupid, never preorder lulz" I don't have any time for juvenile 15 year olds or worse, grown men that still act like them.

[Spawn of Totoro]

You can't. You can only refunds games purchased through Steam.

[SpunkyJones]

I'm afraid you're best bet is to wait it out and see if you can play it in the future. Refunds can only be done at the point of purchase, steam doesn't have your money to refund to you.

[Unorthodocks]

Originally posted by Spawn Of Totoro:

You can't. You can only refunds games purchased through Steam.

So if Best Buy, Steam and 2K all collectively sell me a defective product, who can I hold accountable monetarily? Becuase all three of those parties directly profited from my transaction and have left me with a broken product.
I've never refunded any of my steam games, even Arkham Knight, but if you got to the store and pay full price for a game that gets locked at 30fps on launch, gets -50% steam reviews and then gets abandoned by its devs a week later after promising fixes, youre entitled to a refund from someone

[Unorthodocks]

Originally posted by SpunkyJones:

I'm afraid you're best bet is to wait it out and see if you can play it in the future. Refunds can only be done at the point of purchase, steam doesn't have your money to refund to you.

But when Best Buy sells a Steam game that requires Steam to play, Steam must get a cut. It would be like if Sony not covering defective Blu Rays cuz they weren't bought from sony.com
So should I contact Take Two? Could someone help direct me? I don't think we should have to attitude of "well, too bad" as gamers when our money is taken from us on false pretenses. That's illegal, just obviously dificult to constantly enforce

[Satoru]

Originally posted by Unorthodocks:

But when Best Buy sells a Steam game that requires Steam to play, Steam must get a cut.

No they do not. Steam receives nothing from a sale of a game outside of Steam.

BestBuy does not, and has never allowed returns on opened software. Ever.

[Unorthodocks]

Originally posted by Satoru:

Originally posted by Unorthodocks:

But when Best Buy sells a Steam game that requires Steam to play, Steam must get a cut.

No they do not. Steam receives nothing from a sale of a game outside of Steam.

BestBuy does not, and has never allowed returns on opened software. Ever.

So 2K decides to make a game that exclusively runs on steam, sell it in stores for $60, set up CD Keys to activate through Steam and Steam sees no money from this? Why would Steam ever allow this and let their exclusive games be sold in places that make them no money as apposed to the ~30% they make on their store?

[Unorthodocks]

Could anyone make this a little clearer to me?
http://support.2k.com/hc/en-us/articles/201335083-Warranty-and-Returns

[SpunkyJones]

Originally posted by Unorthodocks:

Originally posted by Satoru:

No they do not. Steam receives nothing from a sale of a game outside of Steam.

BestBuy does not, and has never allowed returns on opened software. Ever.

So 2K decides to make a game that exclusively runs on steam, sell it in stores for $60, set up CD Keys to activate through Steam and Steam sees no money from this? Why would Steam ever allow this and let their exclusive games be sold in places that make them no money as apposed to the ~30% they make on their store?

To keep 2K selling games in the steam store at all.

[El poco nuez del muerte]

Originally posted by Unorthodocks:

So if Best Buy, Steam and 2K all collectively sell me a defective product, who can I hold accountable monetarily?

I have no idea how best buy would handle such a case, but they are the people who have your money. You can not seriously expect Valve to give you "back" money that you never spent with them in the first place.

You need to go to the people who have your money.

[El poco nuez del muerte]

Originally posted by Unorthodocks:

So 2K decides to make a game that exclusively runs on steam, sell it in stores for $60, set up CD Keys to activate through Steam and Steam sees no money from this? Why would Steam ever allow this and let their exclusive games be sold in places that make them no money as apposed to the ~30% they make on their store?

Because otherwise, the game will be sold ONLY in stores or worse, on Origin or somesuch and Valve will see no money whatsoever. But this way, they get to sell it on Steam aswell. And that makes money.

[Unorthodocks]

Yeah I'm not really expecting Valve to give me back the full ticket from their pocket, but they recieved part of the transaction and the game is on their service so I was hoping they could help facilitate it through BB and 2K who have the other two fractions of the money. I know you say Steam didn't make any money from it but it makes no sense, its literally like saying Sony makes no money when someone goes to the store to buy a PS4 game.
Not really trying to start a tangent though, looks like I might try to bring this up with 2K since its their broken product.
Does this seem clear at all to you?
http://support.2k.com/hc/en-us/articles/201335083-Warranty-and-Returns

[Pheace]

Originally posted by Unorthodocks:

Originally posted by Satoru:

No they do not. Steam receives nothing from a sale of a game outside of Steam.

BestBuy does not, and has never allowed returns on opened software. Ever.

So 2K decides to make a game that exclusively runs on steam, sell it in stores for $60, set up CD Keys to activate through Steam and Steam sees no money from this? Why would Steam ever allow this and let their exclusive games be sold in places that make them no money as apposed to the ~30% they make on their store?

Because in return the game has to be sold here as well, where Valve gets 30% of any sale they get on Steam. They get absolutely zero for games sold outside of Steam.

On top of that they guarantee a steady stream of people frequenting the Steam platform, which helps with potential future sales as well as keeping it's activity high which keeps people around (and buying, if they see their friends playing)

[Satoru]

Originally posted by Unorthodocks:

So 2K decides to make a game that exclusively runs on steam, sell it in stores for $60, set up CD Keys to activate through Steam and Steam sees no money from this?

Correct. Steam sees ZERO dollars for games sold outside of Steam but activated on Steam.

Why would Steam ever allow this and let their exclusive games be sold in places that make them no money as apposed to the ~30% they make on their store?

Because they know that they can make that money off of you in other ways. You'll be more likely to buy from Steam later since you have the client. You might use trade. You might use the Market. etc. They look at the long tail rather than short term gain.

I know you say Steam didn't make any money from it but it makes no sense, its literally like saying Sony makes no money when someone goes to the store to buy a PS4 game.

Sony charges a royalty fee for each game sold

Steam does not

http://www.steampowered.com/steamworks/retailsupport.php

Steamworks has a host of features and services that support your retail product and any digital copies, wherever they are sold. It’s free. There is no per-copy activation charge or bandwidth fee

[Unorthodocks]

Originally posted by Pheace:

Originally posted by Unorthodocks:

So 2K decides to make a game that exclusively runs on steam, sell it in stores for $60, set up CD Keys to activate through Steam and Steam sees no money from this? Why would Steam ever allow this and let their exclusive games be sold in places that make them no money as apposed to the ~30% they make on their store?

Because in return the game has to be sold here as well, where Valve gets 30% of any sale they get on Steam. They get absolutely zero for games sold outside of Steam.

On top of that they guarantee a steady stream of people frequenting the Steam platform, which helps with potential future sales as well as keeping it's activity high which keeps people around (and buying, if they see their friends playing)

At this point I think the Steam platform is bigger than any single title. Any single PC game or publisher benefits way more from being on Steam than Steam benefits from having any single game or publsher. I'm curious if you're sourcing this info from somewhere or if its just your speculation.

[ KARR™]

Originally posted by Satoru:

Originally posted by Unorthodocks:

So 2K decides to make a game that exclusively runs on steam, sell it in stores for $60, set up CD Keys to activate through Steam and Steam sees no money from this?

Correct. Steam sees ZERO dollars for games sold outside of Steam but activated on Steam.

Publishers have mentioned that they didn't want people linking their games to Steam because if they do then purchases from the publishers OWN EXTERNAL site start to get hit by the 'steam tax' for purchases outside of Steam.