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hi7 Mar 9, 2021 @ 12:33pm

Steam support respond

Hey. Someone changed e mail phone number and steam guard on my account. I sent a message with card numbers, game codes and other evidence that the account belongs to me and I want to change my details back. I still didn't get a reply. Should I write again? How much will I have to wait? I'm afraid I will lose my account. I sent it two days ago.

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Showing 1-15 of 18 comments

.357 Mar 9, 2021 @ 12:46pm

Do not create another ticket, wait for a day or two.

Astaroth Mar 9, 2021 @ 12:50pm

By sending another one you go back to end of the line. So, no. All you can do is wait

hi7 Mar 9, 2021 @ 2:02pm

okey guys ty so much

Drab Mar 9, 2021 @ 2:22pm

Originally posted by Astaroth:
By sending another one you go back to end of the line. So, no. All you can do is wait

No you don't. The original ticket is still in the same place in line.

Thesoxplace Mar 9, 2021 @ 2:38pm

Originally posted by Drab:
Originally posted by Astaroth:
By sending another one you go back to end of the line. So, no. All you can do is wait

No you don't. The original ticket is still in the same place in line.

Yes you do, it kicked the ticket back to the end of the line, we've been told this by steam staff over the years.

Drab Mar 9, 2021 @ 2:48pm

A moderator corrected that old wive's tale a while back.

crunchyfrog Mar 9, 2021 @ 3:01pm

Originally posted by Moe:
Originally posted by Drab:

No you don't. The original ticket is still in the same place in line.

Yes you do, it kicked the ticket back to the end of the line, we've been told this by steam staff over the years.

Not true at all.

HOw on earth do you suppose a simple line of tickets gets sentience to look at a ticket and go "aha, duplicate - get to the back of the queue!"

It does NOT do this. It's a common myht on here.

All it does do is just slow things up as you're just adding unnecesary traffic.

And no Steam support and moderators have all said that is nonsense on here quite a number of times.

Last edited by crunchyfrog; Mar 9, 2021 @ 3:02pm

.357 Mar 9, 2021 @ 3:08pm

Originally posted by Drab:
A moderator corrected that old wive's tale a while back.

Source, if you're able to find that? There's a lot of conflicting stuff, even from moderators.

hi7 Mar 10, 2021 @ 4:22pm

So how long I must wait? I am automatically logged into the account on the computer, but I cannot log in anywhere else. I would like to rectify this situation because I worry about losing my account every day, and one more question, how will the next news from steam look like? I will be able to change the e-mail password etc? Are there any more stages?

Silicon Vampire Mar 10, 2021 @ 4:34pm

Originally posted by Moe:
Originally posted by Drab:

No you don't. The original ticket is still in the same place in line.

Yes you do, it kicked the ticket back to the end of the line, we've been told this by steam staff over the years.

So very wrong...

If you create more than one ticket, it slows the response for everyone. It does NOT put you to the back of the line UNLESS you delete the previous ticket(s).

#10

Dr.Shadowds 🐉 Mar 10, 2021 @ 4:37pm

You get reply notice by email for account recovery.

If you use same password for your email, it's best to change your email password.

Once you have recover your account you change the details back to yours on the account. Then follow these steps, don't skip any.
1. Scan for malware https://www.malwarebytes.com/
2. Deauthorize all other devices https://store.steampowered.com/twofactor/manage
3. Change passwords from a clean computer
4. Generate new backup codes for your Mobile App https://store.steampowered.com/twofactor/manage
5. Revoke the API key https://steamcommunity.com/dev/apikey (there should be nothing in the APIKEY)

Visit here to learn more to protecting yourself online.
https://steamcommunity.com/discussions/forum/1/3118150513194609531/#c3118150513194894458

#11

Astaroth Mar 10, 2021 @ 4:38pm

Originally posted by Silicon Vampire:
Originally posted by Moe:

Yes you do, it kicked the ticket back to the end of the line, we've been told this by steam staff over the years.

So very wrong...

If you create more than one ticket, it slows the response for everyone. It does NOT put you to the back of the line UNLESS you delete the previous ticket(s).

Thanks for confirming

#12