Paypal Account randomly banned by the system

[The Nyanquack]

Hi,

I was using my Paypal-Account for years without issues. I got a message yesterday that the transaction was not possible due to an error (which happens sometimes). So after trying multiple failed attempts, I contacted the support. The support basically said that they have an automatic system and that my Paypal account can't be used anymore. No reason was provided. It just got detected by an automatic system and that's it. Instead of helping me out to fix this issue, I was told to use another paypal account or to use other buy-options.

Ist there any way to fix this nonsense?

[Supafly]

The Nyanquack eredeti hozzászólása:

Zekiran eredeti hozzászólása:

What country are you in? They've recently stopped allowing Paypal to be used in some.

I am from Germany. Afaik nothing of that is the case for here?

Then why have Mongolia as your location on your profile ?

[The Nyanquack]

Monkey eredeti hozzászólása:

The Nyanquack eredeti hozzászólása:

I am from Germany. Afaik nothing of that is the case for here?

Then why have Mongolia as your location on your profile ?

That is a inside joke with a friend.

[Supafly]

The Nyanquack eredeti hozzászólása:

Monkey eredeti hozzászólása:

Then why have Mongolia as your location on your profile ?

That is a inside joke with a friend.

Fair enough. No idea why you're having Paypal issues

[Dr.Shadowds 🐉]

The Nyanquack eredeti hozzászólása:

Aesthetic eredeti hozzászólása:

Cancelling purchases because of issues sounds like you did some chargebacks. Chargebacks will result in that payment method being banned.

See: https://support.steampowered.com/kb_article.php?ref=6687-HJVM-8966#:~:text=With%20any%20chargeback%2C%20funds%20are,the%20dispute%20will%20be%20restored.

What I mean with that: Putting something into the "shopping cart" on steam and deleting it before the payment. I didn't cancel a purchased game. There was one instance a few months ago, where I bought VPN for my wife, but we couldn't access the country we wanted to, so we contacted the support of the VPN and got my money back. Aside from that I once (like a year ago) bought Medieval Total war 2, played it for 10 mins and got it refunded. That's all I ever did. I don't see why any of that should result in my Paypal Account getting flagged.

Two points need to be made.
- Not idea to use VPN to spoof where you're from, as that can get you into trouble on Steam since it's agasint Steam ToS. Like let say you're in USA, and you used VPN to RU that you're not even in, this can be counted a fruad by Steam which you have talk to Steam about your problem on this. Section 3-A https://store.steampowered.com/subscriber_agreement/

- Paypal isn't supported in all countries, which you have to use other payment methods.

The Nyanquack eredeti hozzászólása:

Zekiran eredeti hozzászólása:

You should still actually phone them about it.

I did call Paypal, but the issue seems to be on the side of Steam and I don't see a phonenumber to call (for steam).

EDIT:

Just tested if I can buy stuff with my Paypal Account: It works. I had no issues purchasing a game from a different platform. So Steam is definetly the problem here.

If it Steam, then you contact Steam support.
https://help.steampowered.com/en/wizard/HelpAccountDataQuestion

[The Nyanquack]

Dr.Shadowds 🐉 eredeti hozzászólása:

The Nyanquack eredeti hozzászólása:

What I mean with that: Putting something into the "shopping cart" on steam and deleting it before the payment. I didn't cancel a purchased game. There was one instance a few months ago, where I bought VPN for my wife, but we couldn't access the country we wanted to, so we contacted the support of the VPN and got my money back. Aside from that I once (like a year ago) bought Medieval Total war 2, played it for 10 mins and got it refunded. That's all I ever did. I don't see why any of that should result in my Paypal Account getting flagged.

Two points need to be made.
- Not idea to use VPN to spoof where you're from, as that can get you into trouble on Steam since it's agasint Steam ToS. Like let say you're in USA, and you used VPN to RU that you're not even in, this can be counted a fruad by Steam which you have talk to Steam about your problem on this. Section 3-A https://store.steampowered.com/subscriber_agreement/

- Paypal isn't supported in all countries, which you have to use other payment methods.

The Nyanquack eredeti hozzászólása:

I did call Paypal, but the issue seems to be on the side of Steam and I don't see a phonenumber to call (for steam).

EDIT:

Just tested if I can buy stuff with my Paypal Account: It works. I had no issues purchasing a game from a different platform. So Steam is definetly the problem here.

If it Steam, then you contact Steam support.
https://help.steampowered.com/en/wizard/HelpAccountDataQuestion

1. The VPN was necessary for her work. Not for steam. I didn't use any VPN while using Steam.

2. I live in Germany. Paypal is available here afaik. I also used it for years and the support just suggested me to open a new paypal account. So it is not even like there is an issue with me paying with Paypal on Steam. It is just Steam being annoying to me.

3. I already talked with the Steam support, but I can write another ticket. I doubt that it will change anything thou.

[The Nyanquack]

The Nyanquack eredeti hozzászólása:

Dr.Shadowds 🐉 eredeti hozzászólása:

Two points need to be made.
- Not idea to use VPN to spoof where you're from, as that can get you into trouble on Steam since it's agasint Steam ToS. Like let say you're in USA, and you used VPN to RU that you're not even in, this can be counted a fruad by Steam which you have talk to Steam about your problem on this. Section 3-A https://store.steampowered.com/subscriber_agreement/

- Paypal isn't supported in all countries, which you have to use other payment methods.


If it Steam, then you contact Steam support.
https://help.steampowered.com/en/wizard/HelpAccountDataQuestion

1. The VPN was necessary for her work. Not for steam. I didn't use any VPN while using Steam.

2. I live in Germany. Paypal is available here afaik. I also used it for years and the support just suggested me to open a new paypal account. So it is not even like there is an issue with me paying with Paypal on Steam. It is just Steam being annoying to me.

3. I already talked with the Steam support, but I can write another ticket. I doubt that it will change anything thou.


EDIT:

I might have accidently used VPN for my own country. I use VPN to have access to the university, but since the university is in the same country I live in, I can hardly imagen that being an issue. Wether I log in from my city or from the city 50km away, should not be the problem here.

[The Giving One]

We seem to be touching VERY closely here on the root cause of the issue.

You keep mentioning this VPN and then trying to make a purchase, and then deleting the cart before the purchase went through.

I am not accusing you of anything, but if any of that literally translates into you using a VPN while making a purchase on Steam that was restricted due to regional price difference, to mask your country of residence, that is almost surely the cause of the payment lockout.

They can suspend your account on Steam for that, if so. Again, not accusing you of anything, but the more you post, the more details come out to the story.

This is why we can't do anything here, as we do not have the full details of what all is involved. Once more, not accusing you of anything, but just saying.

Even if you did not mean to bypass any regional price restrictions, and it was an accident during the purchase error you said you had, that can still be the issue.

So I can only suggest you contact Support about this, if anything can be done. We can literally do nothing about it here in the forums. Good luck.

[Dr.Shadowds 🐉]

The Nyanquack eredeti hozzászólása:

1. The VPN was necessary for her work. Not for steam. I didn't use any VPN while using Steam.

2. I live in Germany. Paypal is available here afaik. I also used it for years and the support just suggested me to open a new paypal account. So it is not even like there is an issue with me paying with Paypal on Steam. It is just Steam being annoying to me.

3. I already talked with the Steam support, but I can write another ticket. I doubt that it will change anything thou.


EDIT:

I might have accidently used VPN for my own country. I use VPN to have access to the university, but since the university is in the same country I live in, I can hardly imagen that being an issue. Wether I log in from my city or from the city 50km away, should not be the problem here.

Don't give up, just reach back out to them, and keep trying, hopefully they might help you out, and fix your problem.

[feytharn]

Perhaps I missed it, but the refund you did, did you do it through Steam or through Paypal?

[The Nyanquack]

The Giving One eredeti hozzászólása:

We seem to be touching VERY closely here on the root cause of the issue.

You keep mentioning this VPN and then trying to make a purchase, and then deleting the cart before the purchase went through.

I am not accusing you of anything, but if any of that literally translates into you using a VPN while making a purchase on Steam that was restricted due to regional price difference, to mask your country of residence, that is almost surely the cause of the payment lockout.

They can suspend your account on Steam for that, if so. Again, not accusing you of anything, but the more you post, the more details come out to the story.

This is why we can't do anything here, as we do not have the full details of what all is involved. Once more, not accusing you of anything, but just saying.

Even if you did not mean to bypass any regional price restrictions, and it was an accident during the purchase error you said you had, that can still be the issue.

So I can only suggest you contact Support about this, if anything can be done. We can literally do nothing about it here in the forums. Good luck.

Sometimes Steam makes issues with the pruchase and doesn't allow me to pay. So I have to refresh and sometimes it still doesn't work. So I delete whatever I had in my shopping cart to redo the thing. If Steam has a technical issue, why am I getting punished for it?

Regarding the VPN: I bought VPN for my wife. My wife doesn't have access to my Laptop or to my steam account. The only reason I mentioned it, was because I charged back the fee (after contacting and clearing the problem with the VPN support) on my paypal account. There is nothing wrong or illegal about this. If the system flags this, then again: I should not be the one getting punished for it. I don't see the logic here.

The only "VPN" i actively use, is the one to conact to my university, which is 50 km away from where I live and which is in the same country. I am not surpassing any laws or avoiding any restircitions with that. I see no issue with that either.

[The Nyanquack]

feytharn eredeti hozzászólása:

Perhaps I missed it, but the refund you did, did you do it through Steam or through Paypal?

Since the VPN is not available on Steam (idk if they even have any VPN offering it here); it was done over Paypal. Unless Steam can see my Paypal purchases, I don't really see how the system could have flagged me with it.

[Hodman]

Do you have a 2nd account where you could've used the same PayPal account? Maybe that's where the issue lies.

[feytharn]

The Nyanquack eredeti hozzászólása:

feytharn eredeti hozzászólása:

Perhaps I missed it, but the refund you did, did you do it through Steam or through Paypal?

Since the VPN is not available on Steam (idk if they even have any VPN offering it here); it was done over Paypal. Unless Steam can see my Paypal purchases, I don't really see how the system could have flagged me with it.

I meant the Medieval Total War refund you mentioned.

[The Nyanquack]

Hodman eredeti hozzászólása:

Do you have a 2nd account where you could've used the same PayPal account? Maybe that's where the issue lies.

Not that I know.

[The Nyanquack]

76561197972537564 eredeti hozzászólása:

The Nyanquack eredeti hozzászólása:

Since the VPN is not available on Steam (idk if they even have any VPN offering it here); it was done over Paypal. Unless Steam can see my Paypal purchases, I don't really see how the system could have flagged me with it.

I meant the Medieval Total War refund you mentioned.

The pruchase was done over Paypal, but the refund was done over the steam support. I don't think that is the issue thou, since this happened a year or even more time ago. I purchased multiple games since then.