Trying to get a refund on Cyberpunk 2077

[owlie12333]

I've played 4 hours, and had it for longer than 14 days- been out of town so only just started playing for real. Getting crashes every 2-10 minutes for no decipherable reason so I just requested a refund as suggested from other forums. Steam says that it will still be considered when I was looking at requesting it, but in others experiences, am I likely to get a refund of the game?

[cSg|mc-Hotsauce]

It is possible.

[Zekiran]

If you use the basic "refund" system, no, but if you send one via the support page for the product, it's possible.

I've uninistalled my copy after leaving a negative review to be updated potentially once the product is functional. But there's no possible way to get it to pass a specific point for me, and I'm also past 4 hours and 2 weeks. but I'm not going to bother with a refund, as I do want to eventually play it. I figure if they don't give a refund, just wait it out until they fix the bulk of the issues.

[jamesglen7]

I can't answer for Steam but they are certainly fair and refund terms are clear. Based on what you've stated, I'd say no, however, you can submit your explanation and Steam will gladly review it and respond with their decision. When you breach terms and still get a refund your explanation was accepted because, in my opinion, you're a valuable long term patron.

[Zekiran]

Being a 'long term patron' has zero to do with the fact that Cyberpunk 2077 is a broken heap of a mess. they KNOW that it is such. and they KNOW that people will be trying very hard to get the thing to run, often going over time limits. I would genuinely be surprised if putting in a manual ticket for this would NOT get a refund for it, really. This specific game is absolutely a known constant of bad inability to play on so many fronts.

[DarkSpawn]

Zekiran の投稿を引用：

Being a 'long term patron' has zero to do with the fact that Cyberpunk 2077 is a broken heap of a mess. they KNOW that it is such. and they KNOW that people will be trying very hard to get the thing to run, often going over time limits. I would genuinely be surprised if putting in a manual ticket for this would NOT get a refund for it, really. This specific game is absolutely a known constant of bad inability to play on so many fronts.

I have 95h hours logged with 1 crash due to alt+tabbing frequently (im guessing). I have been playing since launch. Console versions were a mess for sure. I'm on the GOG version but i doubt that makes a difference.

[Zekiran]

I've barely gotten through the tutorial and it crashes literally every time I try taking a screenshot or when I attempt to use the mirror - which... is kind of important. I've reinstalled, thought maybe it was because it was on my external drive, verified files (there was 3 files missing one time, to the tune of 24 GIGS...) but... still crashes, and I'm done fiddling with it. I'm not going to try returning it as it was a gift, and I wanted it anyway. But PC play is hit or miss to an extreme on this game, and pretty much everyone including the developers know it was way too early to be released.

[Ogami]

Zekiran の投稿を引用：

I've barely gotten through the tutorial and it crashes literally every time I try taking a screenshot or when I attempt to use the mirror - which... is kind of important. I've reinstalled, thought maybe it was because it was on my external drive, verified files (there was 3 files missing one time, to the tune of 24 GIGS...) but... still crashes, and I'm done fiddling with it. I'm not going to try returning it as it was a gift, and I wanted it anyway. But PC play is hit or miss to an extreme on this game, and pretty much everyone including the developers know it was way too early to be released.

Yeah, its really strange with Cyberpunk. I played the game for 90 hours, got all achievements, all endings, not a SINGLE crash in all that time.
The worst bugs i had was some small graphic glitches like a NPC on the street doing the T-Pose or sinking into the ground.
I had a blast with the game overall.

But some other people i know have nothing but problems with it with similar or even stronger hardware.
Its really strange.

[♥♥tutor♥♥tαrα♥♥]

owlie12333 の投稿を引用：

I've played 4 hours, and had it for longer than 14 days- been out of town so only just started playing for real. Getting crashes every 2-10 minutes for no decipherable reason so I just requested a refund as suggested from other forums. Steam says that it will still be considered when I was looking at requesting it, but in others experiences, am I likely to get a refund of the game?

To make a manual ticket for a refund request:

Click on "Help" at the top left of the Steam client

Select "Steam Support"

Select "Purchases"

Select the game you want to refund from the list

Select "I have a question about this purchase"

Provide details about the issues you are having with the game, and ask for a refund.

Hope that the refund is granted since you do not meet the conditions for automatic approval of a refund.

Here is a link to the Steam Support Purchases page https://help.steampowered.com/en/wizard/HelpWithPurchase

_____________________________________________________________

I wish that this section about appealing a denied refund in Steam's Knowledge Base included all of the steps for submitting a manual refund ticket.

My refund request was denied. Can I contest this decision?

If you feel that there has been an error in the handling of your refund inquiry, please submit another request at help.steampowered.com. The request will be reviewed by another Valve employee.

https://support.steampowered.com/kb_article.php?ref=4873-QOSK-5126#appeal

It would be even better if it showed pictures of each step like the Knowledge Base shows for making a regular refund request https://support.steampowered.com/kb_article.php?ref=6695-QIKM-7966

I think that Steam users shouldn't have to post in the forum to find out the steps for making a refund request when they are outside the conditions for an automatic acceptance, but still have a valid reason for requesting a refund.

[crunchyfrog]

Ogami の投稿を引用：

Zekiran の投稿を引用：

I've barely gotten through the tutorial and it crashes literally every time I try taking a screenshot or when I attempt to use the mirror - which... is kind of important. I've reinstalled, thought maybe it was because it was on my external drive, verified files (there was 3 files missing one time, to the tune of 24 GIGS...) but... still crashes, and I'm done fiddling with it. I'm not going to try returning it as it was a gift, and I wanted it anyway. But PC play is hit or miss to an extreme on this game, and pretty much everyone including the developers know it was way too early to be released.

Yeah, its really strange with Cyberpunk. I played the game for 90 hours, got all achievements, all endings, not a SINGLE crash in all that time.
The worst bugs i had was some small graphic glitches like a NPC on the street doing the T-Pose or sinking into the ground.
I had a blast with the game overall.

But some other people i know have nothing but problems with it with similar or even stronger hardware.
Its really strange.

To be fair though, that's not that unusual for a badly optimized game. It really depends a lot on what they developed and tested on.

It's quite common for people to have games like, say any of the Fallout Bethesda era games run flawlessly and another person has nothing but issues.

I'm not saying it's not weird, necessarily, but it is another indicator that they rushed the ♥♥♥♥ out of this.

[ForumBot3000™® 🤖👍✅]

Good luck hopefully you can get your refund for that broken mess of a game!

[owlie12333]

To keep this forum updated, the request for a refund is still pending with no response, originally submitted 23 hours ago. Not sure when ill get to hear back from steam :/

[crunchyfrog]

owlie12333 の投稿を引用：

To keep this forum updated, the request for a refund is still pending with no response, originally submitted 23 hours ago. Not sure when ill get to hear back from steam :/

As it's weekend, I would expect perhaps Tuesday or Wednesday?

[Irene ❤]

Most likely not. unlike a console protecting their reputation, steam is a random PC game distributor and our hardware is our own responsibility. Their policy is 2 hours. With over a million players and many asking for a refund after Christmas sale, the admin desk could take more than just a few days to response to your ticket number #1000+.

I think there is a high chance you will get a template reply "sorry it's above 2 hours". They need to clear their tickets fast. : x

Suggestion is to just keep the game first and wait for a good PC patch or mod. CD have a good reputation in patching their games. Maybe there will be a rare in game item offered as apology.

[taki]

owlie12333 の投稿を引用：

I've played 4 hours, and had it for longer than 14 days- been out of town so only just started playing for real. Getting crashes every 2-10 minutes for no decipherable reason so I just requested a refund as suggested from other forums. Steam says that it will still be considered when I was looking at requesting it, but in others experiences, am I likely to get a refund of the game?

i played ~ 40 hours, i had only 3 or 4 crashes before saving my progress, but devs fixed this "bug", all other things were great. if you have more than 2 hours, you will not get any refund,

may i ask, whats your pc specs? great Cyberpunk 2077 performance / experience = great pc specs.

talking about refund:

1. go here: https://help.steampowered.com/en/wizard/HelpWithGame/?appid=1091500
2. press "It's not what I expected" -> "I'd like to request a refund"

or

1. go to https://help.steampowered.com/en/wizard/HelpWithPurchase
2. find Cyberpunk 2077
3. press "I have a question about this purchase"
4. write your situation

[crunchyfrog]

spriteseer の投稿を引用：

Ogami の投稿を引用：

Yeah, its really strange with Cyberpunk. I played the game for 90 hours, got all achievements, all endings, not a SINGLE crash in all that time.
The worst bugs i had was some small graphic glitches like a NPC on the street doing the T-Pose or sinking into the ground.
I had a blast with the game overall.

But some other people i know have nothing but problems with it with similar or even stronger hardware.
Its really strange.

I wonder if certain chipset or driver configurations are causing issues even though individually those components shouldn't be a problem. I'm so tempted to buy this game on PC but the conflicting reports have been stopping me for a couple of weeks now. I've already got the PS4 version still in its shrink wrap on a shelf. I don't want to end up with another dud copy.

Then I urge you to wait.

Basic rule to remember - games are about FUN. End of. It's essentially the old "be honest with yourself" mantra I always bang on about.

THat being if you're wondering now about "ooh will it work properly" then do not do it. YOu would likely buy the game and either be on tenterhooks worrying about it all the time, or actually fiddling around with it, when you could have waited. This will tarnish your view of the game and you may end up never returning.

Far better for you to wait until a time when it reaches a decent condition all round and then either dive into that PS4 version, or get the PC one.