account locked for refund

[󠁳⁧⁧fnAticus]

Hello, around a month ago I did a refund through paypal for the items I purchased and didn't like, I got my money back, my steam account got locked for the chargeback and the only way to unlock the account is to reverse the dispute as the steam support says, but the thing is that paypal support is telling me that there is no way of reversing the dispute, seems like steam is mad at me opening a case against them...

my account stays locked until 2038.

[SpunkyJones]

It’s locked due to fraud. That wasn’t a refund,

[󠁳⁧⁧fnAticus]

I don't think so: https://prnt.sc/v3ogh6

[ElvisDeadly]

Originally posted by SpunkyJones:

It’s locked due to fraud. That wasn’t a refund,

^ this

You request a refund through Steam.

You don't just take the money back via PayPal

[󠁳⁧⁧fnAticus]

Originally posted by ElvisDeadly:

Originally posted by SpunkyJones:

It’s locked due to fraud. That wasn’t a refund,

^ this

You request a refund through Steam.

You don't just take the money back via PayPal

yes and they removed the items purchased with that money :)

[crunchyfrog]

Originally posted by fnAticus:

Originally posted by ElvisDeadly:

^ this

You request a refund through Steam.

You don't just take the money back via PayPal

yes and they removed the items purchased with that money :)

Yes, of course because they didn't GET your money. What do you expect?

You did things the way that you SHOULD NOT do and it tells you in all the guidelines here.

Here's why it happened like it did.

You bought a game and went through Paypal to get your refund. So Valve would have initially had the money, but Paypal charged back. Under this situation, obviously Valve are going to remove the game - you haven't paid for it.

But here's the kicker, Paypal don't just take the equivalent amount back. There are CHARGES for chargebacks which Valve must pay - this is law in most regions. The vendor coughs up money every time something like this happens.

So your doing things wrong not only meant that Valve got no money from you (and rightly removed the game) but you COST them money too.

And that's why you're blocked from buying. Otherwise you could feasibly carry on doing the same and wrecking their business.

[󠁳⁧⁧fnAticus]

Originally posted by crunchyfrog:

Originally posted by fnAticus:

yes and they removed the items purchased with that money :)

Yes, of course because they didn't GET your money. What do you expect?

You did things the way that you SHOULD NOT do and it tells you in all the guidelines here.

Here's why it happened like it did.

You bought a game and went through Paypal to get your refund. So Valve would have initially had the money, but Paypal charged back. Under this situation, obviously Valve are going to remove the game - you haven't paid for it.

But here's the kicker, Paypal don't just take the equivalent amount back. There are CHARGES for chargebacks which Valve must pay - this is law in most regions. The vendor coughs up money every time something like this happens.

So your doing things wrong not only meant that Valve got no money from you (and rightly removed the game) but you COST them money too.

And that's why you're blocked from buying. Otherwise you could feasibly carry on doing the same and wrecking their business.

alright thanks for your reply, but I requested the refund through paypal because I didn't need that money to be in my steam wallet. steam support is telling to do something that's not even an option on paypal, steam support is not even providing normal support.

[Crazy Tiger]

Originally posted by fnAticus:

Originally posted by crunchyfrog:

Yes, of course because they didn't GET your money. What do you expect?

You did things the way that you SHOULD NOT do and it tells you in all the guidelines here.

Here's why it happened like it did.

You bought a game and went through Paypal to get your refund. So Valve would have initially had the money, but Paypal charged back. Under this situation, obviously Valve are going to remove the game - you haven't paid for it.

But here's the kicker, Paypal don't just take the equivalent amount back. There are CHARGES for chargebacks which Valve must pay - this is law in most regions. The vendor coughs up money every time something like this happens.

So your doing things wrong not only meant that Valve got no money from you (and rightly removed the game) but you COST them money too.

And that's why you're blocked from buying. Otherwise you could feasibly carry on doing the same and wrecking their business.

alright thanks for your reply, but I requested the refund through paypal because I didn't need that money to be in my steam wallet. steam support is telling to do something that's not even an option on paypal, steam support is not even providing normal support.

You didn't request a refund, you did a chargeback.

When you do a regular refund through Steam, you can choose where to send the money, either the originally used payment method (Paypal in this case) or Steam Wallet.

Reverse the chargeback.

[ElvisDeadly]

Originally posted by fnAticus:

alright thanks for your reply, but I requested the refund through paypal because I didn't need that money to be in my steam wallet. .

You are still not getting it, you did not "request a refund".

You bought something from a store then you took the money back leaving them out of pocket.

That is not a refund.

[crunchyfrog]

Originally posted by fnAticus:

Originally posted by crunchyfrog:

Yes, of course because they didn't GET your money. What do you expect?

You did things the way that you SHOULD NOT do and it tells you in all the guidelines here.

Here's why it happened like it did.

You bought a game and went through Paypal to get your refund. So Valve would have initially had the money, but Paypal charged back. Under this situation, obviously Valve are going to remove the game - you haven't paid for it.

But here's the kicker, Paypal don't just take the equivalent amount back. There are CHARGES for chargebacks which Valve must pay - this is law in most regions. The vendor coughs up money every time something like this happens.

So your doing things wrong not only meant that Valve got no money from you (and rightly removed the game) but you COST them money too.

And that's why you're blocked from buying. Otherwise you could feasibly carry on doing the same and wrecking their business.

alright thanks for your reply, but I requested the refund through paypal because I didn't need that money to be in my steam wallet. steam support is telling to do something that's not even an option on paypal, steam support is not even providing normal support.

Oh but they are.

The thing is, they CANNOT do anything. Their hands are tied over that money.

When you paid for it originally, Valve would have received the money from the transaction. When you requested to take the money back, Paypal requested it (and Valve are obliged to return it) as well as charging them the fees.

Valve's hands are then tied. Then can't just magically create a charge themselves or anything or go after it themselves. It doesn't work like that. Imagine if a company could simply gain access off their own back to your account or card?

So you've left Valve in an impossible situation - they're out of pocket, and they have no way of getting the money back unless you physically cough it up. But as the payment method has been stopped, you can't use that again.

That's why you don't do this.

ONly YOU can request Paypal do things, not Valve. So you must reverse that chargeback. If you can't you are stuck. So it's between you and Paypal to sort out. Not Valve.

[󠁳⁧⁧fnAticus]

thank you guys.

[crunchyfrog]

Originally posted by fnAticus:

thank you guys.

You're welcome. Thanks for being understanding.

[Brian9824]

Also keep in mind its a PERMANENT BAN on your account unless you undo the charge back

[nullable]

Yeah, people don't seem to understand a lot of details about chargebacks. And view them as an easy I-Win button and are often thrown for a loop when they find out there's more to it, that there can be consequences, or the vendor no longer wants to business with you because you're not a customer worth keeping.

In general you should only use a chargeback when you absolutely cannot work things out with the vendor. And you should be prepared for that relationship to be over.

Steam isn't mad. You've just violated their user agreement, and cost them money, and that doesn't make you a very valuable customer. And without a wakeup call you might be prone to use chargebacks in the future further exasperating the situation for Steam. And really they've got no incentive to absorb that situation. Whatever people think, they're usually not so valuable that a business benefits from them despite chargebacks.

[[EXD] HumpsterJ]

Guy should not have his account locked for all titles surely just the one he refunded

[Crazy Tiger]

Originally posted by HumpsterJ:

Guy should not have his account locked for all titles surely just the one he refunded

He can play his games, he simply is prohibited of purchasing games, gifting games, trading and using the community market until the chargeback is reversed.