"It's now available cheaper"

[bernz]

Bought Cities Skylines 7 days ago. Now its on sale. Forgot about the Winter Sale. Played it for 23 hours. Of course I'm going to play the game. And of course my refund gets rejected.

Anyone have luck with this?

Might be time to move to Epic Games.

[Phantom]

The refund policy is 2 hours of playtime within 2 weeks of purchasing the item.

Of course 23 hours will mean that you refund won't be accepted.

[Satoru]

Note “it’s available cheaper” is a valid reason to refund a game

You still have to meet the refund requirements

Of which both you do not meet

[crunchyfrog]

Yeah, you can request a refund under the discretionary request, as there will always be mitigating cirucmstances.

But with a 2 hour/2 weeks limit, 23 hours played is NEVER EVER going to be approaching an edge case. In fact it's so not close, it might be in ♥♥♥♥♥♥♥ Narnia.

[bernz]

I get that, but 7 days...who's not going to play their game. I dont want to return the game. Just want the difference in prices.

[Satoru]

Originally posted by fernz:

I get that, but 7 days...who's not going to play their game.

I don’t see how that’s relevant

And do you magically think Epic is going to give you a refund after 20 hours of playtime.

https://www.epicgames.com/site/en-US/store-refund-policy

Go ahead tell me the difference. I’ll wait

These kinds of empty threats are just you posturing as if that empty threat has any meaning

[Phantom]

Originally posted by fernz:

I get that, but 7 days...who's not going to play their game. I dont want to return the game. Just want the difference in prices.

There's a refund "policy", take note of the word policy.

There's a specific set of rules for refunds, and exceptions can indeed apply.

23 hours is ahead of that policy... so no.

[crunchyfrog]

Originally posted by fernz:

I get that, but 7 days...who's not going to play their game. I dont want to return the game. Just want the difference in prices.

Doesn't matter - you're not going to get it.

The terms are quite clear. 2 hours played AND within 2 weeks purchase.

23 hours can NEVER be remotely excused ever, no matter how you think you can twist it.

Understand this is over and above what the law requires, so you should be grateful that there is such a thing as there doesn't need to be.

If the rules were as loose as you're suggesting, then nobody would make any money.

[bernz]

Originally posted by crunchyfrog:

Yeah, you can request a refund under the discretionary request, as there will always be mitigating cirucmstances.

But with a 2 hour/2 weeks limit, 23 hours played is NEVER EVER going to be approaching an edge case. In fact it's so not close, it might be in ♥♥♥♥♥♥♥ Narnia.

Yeah I wrote something. Will see what happens. 2 hours playtime is laughable. I'm not looking for a full refund either. Just $29.

[Mailer]

Originally posted by fernz:

I get that, but 7 days...who's not going to play their game.

Think of 7 days as the greater concretely finalizing span of the two criteria.

At some point ahead of the game being purchased there has to be an end clearly defined for the refund window, regardless of how little a customer plays their game. Some people are unable to accumulate 2 hours of playtime in the span of a week.

For instance, I was gifted Borderlands 3 but had not the hardware to play it immediately. Those 7 days are left for me to decide whether I will eventually be able to ford hardware to play it in the future or not.

[Cathulhu]

There are no partial refunds. Why did you pay full price for an older game anyway? Cites Skylines is on sale rather often as well.

https://steamdb.info/app/255710/

At least the 8th time on Steam alone this year.

[bernz]

I get they need to make money.

I was just wondering if there was any leniency on the rule. Got my answer. I'll be more careful before sale times.

[crunchyfrog]

Originally posted by fernz:

Originally posted by crunchyfrog:

Yeah, you can request a refund under the discretionary request, as there will always be mitigating cirucmstances.

But with a 2 hour/2 weeks limit, 23 hours played is NEVER EVER going to be approaching an edge case. In fact it's so not close, it might be in ♥♥♥♥♥♥♥ Narnia.

Yeah I wrote something. Will see what happens. 2 hours playtime is laughable. I'm not looking for a full refund either. Just $29.

Then you don't understand how anything like this works.

NOWHERE in retil does partial refunds. that's a crazy expectation.

And again, the rules are what you AGREED TO. You can never even approach them. You are being unreasonable.

Still don't think so? Consider this then.

When Valve spoke about introducing refunds, you must have heard of many publishers kiciking up a fuss about it, especially those that turned out games with a lesser playtime. The obvious concern was abuse.

So, let's assume your rule was introduced. One could get either a pro rata payment or a total refund after 23 hours of playtime.

How would any of the publishers make any money? They'd leave in droves.

Do you not have any empathy?

[bernz]

NOWHERE in retil does partial refunds. that's a crazy expectation.



Do you not have any empathy? [/quote]


Umm, sure there is https://www.groovypost.com/howto/request-amazon-price-change-refund/. Amazon isnt the best example because they're huge.

Yes, I have empathy. I've never abused the refund policy and I wouldn't be asking if I didn't think it wasn't reasonable.

[pauldiazberrio]

Originally posted by fernz:

Bought Cities Skylines 7 days ago. Now its on sale. Forgot about the Winter Sale. Played it for 23 hours. Of course I'm going to play the game. And of course my refund gets rejected.

Anyone have luck with this?

Might be time to move to Epic Games.

Why did you not read the guidelines for refunds? Honestly, this isn't an isolated case. Others like you have been posting threads about problems with refunds for similar reasons. Why not do your research on the games and your hardware to prevent the need to get your money back?

It takes time, but believe me, the best thing you can do is learn all you can about not only games, but hardware too. God knows I've gotten experience doing this.

[crunchyfrog]

Originally posted by fernz:

NOWHERE in retil does partial refunds. that's a crazy expectation.



Do you not have any empathy?

Umm, sure there is https://www.groovypost.com/howto/request-amazon-price-change-refund/. Amazon isnt the best example because they're huge.

Yes, I have empathy. I've never abused the refund policy and I wouldn't be asking if I didn't think it wasn't reasonable. [/quote]
Well, thank you for offering that.

Probably better to say it's not by any means a norm.

And yes, it is unreasonable for the reasons I stated,. How do you not grasp that this would be commercial suicide for both the publishers and devs and Valve themselves?

I never said you didn't THINK it was reasonable. I said you were wrong. It is not reasonable.