missed on a sale because of these god-forsaken purchase errors

[JolyJew СлаваУкраине]

every single time the same damn messege - "There seems to have been an error initializing or updating your transaction. Please wait a minute and try again or contact support for assistance"

i tried everything im at my wits end.

and now i missed on a sale for a game i wanted to get for a long time, this is really really frustrating.
i expect that the sale price will be kept when their damn payment system will be restored.

[cSg|mc-Hotsauce]

Αναρτήθηκε αρχικά από Jolly Jew:

Αναρτήθηκε αρχικά από Crazy Tiger:

Or next time purchase the games on the other days that the sale was there and not last minute?

yeah lets not blame the corporation that failed to fullfil its end of the bargin. lets blame the customers for not knowing buying something in the last day of a sale can crash the whole godforsaken network. nice.

Both are to blame.

[Brian9824]

Αναρτήθηκε αρχικά από Jolly Jew:

Αναρτήθηκε αρχικά από Crazy Tiger:

Or next time purchase the games on the other days that the sale was there and not last minute?

yeah lets not blame the corporation that failed to fullfil its end of the bargin. lets blame the customers for not knowing buying something in the last day of a sale can crash the whole godforsaken network. nice.

Things happen in life, its never a good idea to wait till the last minute because of stuff like this. You can point that out to people without blaming anyone. No one WANTS issues to occur, but with major sales things like this happen and no one has found a way to prevent it to date.

[Crazy Tiger]

Αναρτήθηκε αρχικά από Jolly Jew:

Αναρτήθηκε αρχικά από Crazy Tiger:

Or next time purchase the games on the other days that the sale was there and not last minute?

yeah lets not blame the corporation that failed to fullfil its end of the bargin. lets blame the customers for not knowing buying something in the last day of a sale can crash the whole godforsaken network. nice.

It's part of online shopping, it happens to various stores and websites.

I'm not saying that Valve isn't to blame, but I find it ridiculous to advise people to shop elsewhere when there was plenty of time to actually purchase the games. The sale lasted much longer than just the hours that the servers were having issues, let's not forget that.

[NS Plover]

Αναρτήθηκε αρχικά από Jolly Jew:

Αναρτήθηκε αρχικά από Crazy Tiger:

Or next time purchase the games on the other days that the sale was there and not last minute?

yeah lets not blame the corporation that failed to fullfil its end of the bargin. lets blame the customers for not knowing buying something in the last day of a sale can crash the whole godforsaken network. nice.

So for anyone having this problem:

click help --> steam support --> purchases

and if the game(s) that you are trying to purchase are there - you may receive an email that lets you purchase at sale price or you can open a ticket.

I bought the game I wanted (in spite of my purchase failing) over an hour after the sale closed - at the sale price. I was purchasing from my steam wallet and was not double charged...

[Linalinuxx]

They really don’t extend any of the sales even though the system fricked itself?? This is my first sale and I planned on getting a bunch of games but I guess not

[Brian9824]

Αναρτήθηκε αρχικά από Linalinuxx:

They really don’t extend any of the sales even though the system fricked itself?? This is my first sale and I planned on getting a bunch of games but I guess not

Nope, usually not, especially when they have even 2 bigger sales coming up which usually have even more discounts.

[The Giving One]

Αναρτήθηκε αρχικά από Linalinuxx:

They really don’t extend any of the sales even though the system fricked itself?? This is my first sale and I planned on getting a bunch of games but I guess not

They don't extend the sale event, no, but they do make special exceptions for some users that can show they attempted to make a purchase on time , but the transactions kept failing.

As the user above your post explains. They do this for refunds also. Seen many cases here where the user tried to refund within the time limits, but there was an error doing the request. But the system showed that they tried to refund within the normal allowed times, and their refund was granted.

In fact, with some of these cases, you actually get a message that "your cart was saved", and you can continue with your purchase later and get the sale price for everything that was in your cart at the time of the error.

Examples of all these can easily be found by using the forum search.

[Yuputera]

Αναρτήθηκε αρχικά από The Giving One:

Αναρτήθηκε αρχικά από Linalinuxx:

They really don’t extend any of the sales even though the system fricked itself?? This is my first sale and I planned on getting a bunch of games but I guess not

They don't extend the sale event, no, but they do make special exceptions for some users that can show they attempted to make a purchase on time , but the transactions kept failing.

As the user above your post explains. They do this for refunds also. Seen many cases here where the user tried to refund within the time limits, but there was an error doing the request. But the system showed that they tried to refund within the normal allowed times, and their refund was granted.

In fact, with some of these cases, you actually get a message that "your cart was saved", and you can continue with your purchase later and get the sale price for everything that was in your cart at the time of the error.

Examples of all these can easily be found by using the forum search.

Sadly some have never even gotten to the point where their transactions were actually being processed