Steam support refusing to refund a game that's unplayable

[Sterling]

Basically, I spent too long troubleshooting Battlefront 2 on issues that would be coming back and forth, which meant I had some playtime of actually playing the game (totaling 16,5 hours at the moment), but way after the minimum time those issues came back and I managed to not solve them this time. I contacted Steam support and explained the situation to them, detailing what I have done and stressing that I simply cannot even play the game I spent 12 dollars on.

How do I proceed in cases of sheer lack of ♥♥♥♥♥ given by the only people capable of actually doing something for me? It's clear they haven't even read the fact I spent 12 dollars on something I cannot play and just went with "oh, he spent more than 2 hours trying to make the game work, sucks to be him". I lost sleep spending hours looking in several websites, trying different methods to fix the issues and making a list of each of them to ask for help on the EA forums and Reddit in case it didn't work, which it unfortunately didn't. I spent a whole night redownloading the game, only for the issues to still be there and nothing changed in the end. By all I've done, this game is simply unplayable to me, yet they refuse me a refund because I dared trying to make the game work for too long before giving up.

[Wolf Knight]

submit a manual ticket.

select the purchase in your purchase history, then select "I have a question"

hope for a different answer

[cSg|mc-Hotsauce]

What about the games own Steam forum?

[Sterling]

Originally posted by Wolf Knight:

submit a manual ticket.

select the purchase in your purchase history, then select "I have a question"

hope for a different answer

Thanks; I will try that. Hopefully someone there cares about more than their paycheck.

[Nx Machina]

And yet you made no posts on the Battlefield 2 forum regarding any issues.

This forum > https://steamcommunity.com/app/24960/discussions/

Automatic Refund:
Less than 2 hours played AND within 2 weeks of purchase - Both conditions must be met.

Manual Refund (discretionary)
You have already contacted support and they have refused a manual refund.

There is nothing else to do.

Finally all Steam sees is the exe running ticking time away. You claiming the time was due troubleshooting and you not actually playing the game is not relevant.

[Sterling]

Originally posted by Shogun Blade:

And yet you made no posts on the Battlefield 2 forum regarding any issues.

This forum > https://steamcommunity.com/app/24960/discussions/

Automatic Refund:
Less than 2 hours played AND within 2 weeks of purchase - Both conditions must be met.

Manual Refund (discretionary)
You have already contacted support and they have refused a manual refund.

There is nothing else to do.

Finally all Steam sees is the exe running ticking time away. You claiming the time was due troubleshooting and you not actually playing the game is not relevant.

Did you, by any chance, read the post you replied to? I spent hours looking for solutions online and trying each of them. Considering certain users I see across the forums, you likely being one of them, I'd just have some smartass chastising me for "opening another thread instead of looking up the issue online". I'm not here to make you happy; I'm here to get a refund on an unplayable game.

[Nx Machina]

Originally posted by Sterling:

Did you, by any chance, read the post you replied to? I spent hours looking for solutions online and trying each of them. Considering certain users I see across the forums, you likely being one of them, I'd just have some smartass chastising me for "opening another thread instead of looking up the issue online". I'm not here to make you happy; I'm here to get a refund on an unplayable game.

Did you post on the games forum on Steam asking for solutions? No.

Did you stop the game running whilst searching for solutions? Obviously not.

Did you not post that you had contacted support and they had refused a refund (presumably after the automatic refund was refused).

The refund policy and conditions applies to all, more importantly you cannot prove you did not run the game for 16 hours then got bored.

Finally the game is not unplayable as others are playing it. Unplayable means no one can play it.

https://steamcharts.com/search/?q=battlefield+2

[Silicon Vampire]

Well, after the policy limit has been exceeded by that much, you may have to go directly to the devs/pubs.

You are way outside the limits

[Sterling]

Originally posted by Shogun Blade:

Originally posted by Sterling:

Did you, by any chance, read the post you replied to? I spent hours looking for solutions online and trying each of them. Considering certain users I see across the forums, you likely being one of them, I'd just have some smartass chastising me for "opening another thread instead of looking up the issue online". I'm not here to make you happy; I'm here to get a refund on an unplayable game.

Did you post on the games forum on Steam asking for solutions? No.

Did you stop the game running whilst searching for solutions? Obviously not.

Did you not post that you had contacted support and they had refused a refund (presumably after the automatic refund was refused).

The refund policy and conditions applies to all, more importantly you cannot prove you did not run the game for 16 hours then got bored.

Finally the game is not unplayable as others are paying it. Unplayable means no one can play it.

I searched for the solutions online instead of asking for someone to tell me to do exactly what I spent that time doing.

The game was stopped, because at the moment I am unable to even launch it to put time in the clock.

They cannot prove I did that either, but don't project your lack of integrity on me; I have games that I simply did not like to play, yet I did not ask for a refund because I didn't like them. I purchased a product and I disliked it, which is entirely different from purchasing a product and being unable to play it.

You know where I'd like you to shove that semantics, so I don't need to say anything else on that. Argue about a word's meaning to yourself however much you like, but the fact remains that I have spent hours trying to make this game function properly and all I have to show right now is a game that won't even launch if I press the play button.

Originally posted by Silicon Vampire:

Well, after the policy limit has been exceeded by that much, you may have to go directly to the devs/pubs.

You are way outside the limits

In this case it being EA, but wouldn't they simply tell me to deal it with Steam due to me purchasing the game here? I'm having flashbacks of company support back-and-forths, honestly.

[Crazy Tiger]

Originally posted by Sterling:

Originally posted by Silicon Vampire:

Well, after the policy limit has been exceeded by that much, you may have to go directly to the devs/pubs.

You are way outside the limits

In this case it being EA, but wouldn't they simply tell me to deal it with Steam due to me purchasing the game here? I'm having flashbacks of company support back-and-forths, honestly.

Well, EA can authorise Valve to give a refund, though it's very unlikely.

They'll probably tell you they can't do anything about it and that you need to contact Steam support. And other than the manual ticket you now tried (if I read the thread correctly), there is nothing you can do.

[Nx Machina]

Originally posted by Sterling:

I searched for the solutions online instead of asking for someone to tell me to do exactly what I spent that time doing.

The game was stopped, because at the moment I am unable to even launch it to put time in the clock.

They cannot prove I did that either, but don't project your lack of integrity on me; I have games that I simply did not like to play, yet I did not ask for a refund because I didn't like them. I purchased a product and I disliked it, which is entirely different from purchasing a product and being unable to play it.

You know where I'd like you to shove that semantics, so I don't need to say anything else on that. Argue about a word's meaning to yourself however much you like, but the fact remains that I have spent hours trying to make this game function properly and all I have to show right now is a game that won't even launch if I press the play button.

Not liking responses does not alter the fact you are way outside of the refund policy.

You claimed it never launched once so how did you accumulate those 16 hours?

[Sterling]

Originally posted by Crazy Tiger:

Originally posted by Sterling:

In this case it being EA, but wouldn't they simply tell me to deal it with Steam due to me purchasing the game here? I'm having flashbacks of company support back-and-forths, honestly.

Well, EA can authorise Valve to give a refund, though it's very unlikely.

They'll probably tell you they can't do anything about it and that you need to contact Steam support. And other than the manual ticket you now tried (if I read the thread correctly), there is nothing you can do.

Yeah, just did a live chat with their support and unfortunately the poor girl couldn't really do anything due to the game's purchase not being on Origin, even considering the circumstances of the request. Now all that's left to do is a war of attrition with Steam support until one side is begging for mercy - hopefully not mine.

*: Oh yeah, I almost forgot. In case anyone from Steam support comes across this by chance, I'd like to ask: how does it feel to be beaten by a representative of one of the most hated companies of the gaming industry in terms of actual human interaction?

[cSg|mc-Hotsauce]

Steam Support is not on the forums.

[Sterling]

Originally posted by cSg|mc-Hotsauce:

Steam Support is not on the forums.

:qr:

Grass is green and water is wet. Doesn't mean they don't have a personal Steam account and use the forums, though. I know I did that on moderator times, since a nurse doesn't always walk around in hospital clothing and a firefighter doesn't always sleep in a fireproof outfit.

[Lar Dass]

With the release of cyberpunk i think the rule of "less than 2 hours" is kinda bs now. It should be 5 or even 10 hours since things such as long cutscene introductions or character creations may take an hour or an hour and half to even finish before you are released into the actual gameplay part in which you can only play for atleast 30 mins before you are illegible to refund. As with CP2077's case the pretty bad bugs and such which would warrant a person to refund and maybe rebuy in a few months after large scale patches, but this is impossible with the 2 hour time limit because by the time you encounter major bugs and realise its not worth it during its current stage your 2 hour limit is already passed so it should be increased

[The Giving One]

Originally posted by Lar Dass:

With the release of cyberpunk i think the rule of "less than 2 hours" is kinda bs now. It should be 5 or even 10 hours since things such as long cutscene introductions or character creations may take an hour or an hour and half to even finish before you are released into the actual gameplay part in which you can only play for atleast 30 mins before you are illegible to refund.

If you get that far, that means the game works fine and there is no need for a refund anyway.