Blue Screen of Death

[totallyjesse]

Hey,

Wondering if anyone can help me.

Recently just purchased a brand new gaming pc from Laptops Direct. Keep getting the BSOD at random points when I load up Steam, Blizzard Launcher or any form of game / gaming client. I have updated all my drivers and also uninstalled and reinstalled my graphics card driver. I am in the middle of trying to sort the problem out with LD but they are taking their time in getting back to me. The unit is only 32 days old. I'll post the specs and the crash logs from 'Who Crashed' below. Thank you.

https://www.userbenchmark.com/UserRun/35285378

Crash dump directories:C:\WINDOWSC:\WINDOWS\MinidumpOn Wed 11/11/2020 19:29:13 your computer crashed or a problem was reportedcrash dump file: C:\WINDOWS\Minidump\111120-16312-01.dmpThis was probably caused by the following module: ntoskrnl.exe (nt+0x3F5210)Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8040D6C6B10, 0xFFFFC185814687A8, 0xFFFF9F806A286920)Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_Mfile path: C:\WINDOWS\system32\ntoskrnl.exeproduct: Microsoft® Windows® Operating Systemcompany: Microsoft Corporationdescription: NT Kernel & SystemBug check description: This indicates that a system thread generated an exception which the error handler did not catch.This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Wed 11/11/2020 19:29:13 your computer crashed or a problem was reportedcrash dump file: C:\WINDOWS\MEMORY.DMPThis was probably caused by the following module: envirtahci.sys (envirtahci+0x213E9)Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF8040D6C6B10, 0xFFFFC185814687A8, 0xFFFF9F806A286920)Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLEDfile path: C:\WINDOWS\system32\drivers\envirtahci.sysproduct: AHCI Virtual Storage Miniport Drivercompany: AMDdescription: AHCI Virtual Storage DriverBug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.The crash took place in a storage driver or controller driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.

[kitt]

ntoskrnl.exe

well could be anything, outdated BIOS, outdated Drivers, antivirus which were installed already, other apps already installed

envirtahci.sys

try to disable all AMD services which have something to do with Storage (like it said int he Error) and also turn off autostart

[totallyjesse]

Yo,

Thanks for the reply.

Getting back into the world of gaming on PCs etc. How do I go about disabling the AMD stuff?

[kitt]

TotallyJesse の投稿を引用：

Yo,

Thanks for the reply.

Getting back into the world of gaming on PCs etc. How do I go about disabling the AMD stuff?

https://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/#:~:text=Disabling%20Startup%20Programs%20in%20Windows%2010%20or%208%20or%208.1&text=All%20you%20have%20to%20do,It's%20really%20that%20simple.



https://winaero.com/disable-service-windows-10/ (not really recommended when you are not sure what you are doing)


can you tell if there is like Norton or McAfee installed?

[Kietan]

A Google of the issue suggests it has something to do with AMD StoreMI. See if updating it helps?
https://www.amd.com/en/technologies/store-mi

[totallyjesse]

kitt の投稿を引用：

TotallyJesse の投稿を引用：

Yo,

Thanks for the reply.

Getting back into the world of gaming on PCs etc. How do I go about disabling the AMD stuff?

https://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/#:~:text=Disabling%20Startup%20Programs%20in%20Windows%2010%20or%208%20or%208.1&text=All%20you%20have%20to%20do,It's%20really%20that%20simple.



https://winaero.com/disable-service-windows-10/ (not really recommended when you are not sure what you are doing)


can you tell if there is like Norton or McAfee installed?

I have Norton 360 installed.

[totallyjesse]

Obey の投稿を引用：

A Google of the issue suggests it has something to do with AMD StoreMI. See if updating it helps?
https://www.amd.com/en/technologies/store-mi

Tried installing it. It couldn't find anything compatible. Thanks though.

[kitt]

TotallyJesse の投稿を引用：

kitt の投稿を引用：

https://www.howtogeek.com/74523/how-to-disable-startup-programs-in-windows/#:~:text=Disabling%20Startup%20Programs%20in%20Windows%2010%20or%208%20or%208.1&text=All%20you%20have%20to%20do,It's%20really%20that%20simple.



https://winaero.com/disable-service-windows-10/ (not really recommended when you are not sure what you are doing)


can you tell if there is like Norton or McAfee installed?

I have Norton 360 installed.

is Windows Defener also enabled (Norton should disable it) https://support.microsoft.com/en-us/windows/turn-off-antivirus-protection-in-windows-security-99e6004f-c54c-8509-773c-a4d776b77960

If it is enabled, disable it.

Otherwise (possible) solutions have been posted, either you wait for the Support of the Website to help you with the Problem or you troubleshoot yourself which can take quite some Time.

[totallyjesse]

kitt の投稿を引用：

TotallyJesse の投稿を引用：

I have Norton 360 installed.

is Windows Defener also enabled (Norton should disable it) https://support.microsoft.com/en-us/windows/turn-off-antivirus-protection-in-windows-security-99e6004f-c54c-8509-773c-a4d776b77960

If it is enabled, disable it.

Otherwise (possible) solutions have been posted, either you wait for the Support of the Website to help you with the Problem or you troubleshoot yourself which can take quite some Time.

Yeah it's turned off.

Annoying as hell like.

Thanks for you help though :)

[Elucidator]

TotallyJesse の投稿を引用：

AHCI Virtual Storage Miniport Drivercompany: AMDdescription: AHCI Virtual Storage DriverBug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.The crash took place in a storage driver or controller driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.

Honestly this is all you need to know.
Looks like the errors are somehow caused by a combination of apparently "launching clients that use chromium embedded framework / webtech in them" and this... weird new AMD system no one asked for. xD

Go to task manager, startup. Make sure StoreMI doesn't boot. (or anything related that uses this weird virtual SSD system)
look in your list of services and prevent it from auto starting.
you may need to check Scheduled Tasks as well to see if it autostarts using that windows feature.

If that isn't enough to get rid of it, you may need to disable (stop using) and uninstall the whole storemi thing. (and manually uninstalled the AHCI driver from device manager. For now I suggest try to turn things off and prevent it from booting so that you ... can access weird webapp based software with weird scripts. xD
You may also want to report the issue to AMD.

Edit: https://www.amd.com/system/files/documents/storemi-quick-start-guide.pdf
might help to have a look at the manual

[totallyjesse]

Elucidator の投稿を引用：

TotallyJesse の投稿を引用：

AHCI Virtual Storage Miniport Drivercompany: AMDdescription: AHCI Virtual Storage DriverBug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.The crash took place in a storage driver or controller driver. Since there is no other responsible driver detected, this could be pointing to a malfunctioning drive or corrupted disk. It's suggested that you run CHKDSK.

Honestly this is all you need to know.
Looks like the errors are somehow caused by a combination of apparently "launching clients that use chromium embedded framework / webtech in them" and this... weird new AMD system no one asked for. xD

Go to task manager, startup. Make sure StoreMI doesn't boot. (or anything related that uses this weird virtual SSD system)
look in your list of services and prevent it from auto starting.
you may need to check Scheduled Tasks as well to see if it autostarts using that windows feature.

If that isn't enough to get rid of it, you may need to disable (stop using) and uninstall the whole storemi thing. (and manually uninstalled the AHCI driver from device manager. For now I suggest try to turn things off and prevent it from booting so that you ... can access weird webapp based software with weird scripts. xD
You may also want to report the issue to AMD.

Edit: https://www.amd.com/system/files/documents/storemi-quick-start-guide.pdf
might help to have a look at the manual

Hey hey,

That's the thing. StoreMI isn't even installed on the pc? The drivers that I have updated / been installed have either been done through Device Manager or the NVidia Graphics Card software that came pre-installed on the PC.

Since posting in this thread I have wiped the PC and reinstalled windows. I have only used Device Manager to update all the drivers this time round... see if that makes a difference? I have managed to boot up some games without it crashing... heading to bed now. Hoping it doesn't decide to die on me again tomorrow. ;_;

Side note - StoreMI wasn't installed on my PC before I formatted it either... :/

Thank you :)

[Jaunitta 🌸]

Check your events erros. BSOD usualy driver related and that can also point to display as well.
Is your laptop using the dedicated gpu or the onboard integrated.
Check device manager>display adapter whats listed there as your default display adapter?

[totallyjesse]

Jaunitta 🌸 の投稿を引用：

Check your events erros. BSOD usualy driver related and that can also point to display as well.
Is your laptop using the dedicated gpu or the onboard integrated.
Check device manager>display adapter whats listed there as your default display adapter?

Hey,

It's a PC not a Laptop (the side is just called Laptops Direct).

Errors - isn't the 'who crashed' reports the same thing?

Display - NVidia GeForce RTX 2060 is listed.

Cheers

[Iceira]

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

remove all other things that is not needed
printer, controller, and so on

and still your job to check own Support place Brand pc support site or if custom build pc then its Brand Mortherboard support site.

dont foreget keyboard driver or Monitor whatever you have that you can check up on.

Dont OC , you try to have a stable pc first with Original drivers from suppport places

then all chipset driver and Bios is update , actual most newer pc do this automatic today.
they all seem to have Brand app name that can check this.

do try Iobits driver boost last.
this is not about own support place have old driver they seem to focus on stability , and not newest optimized drivers today , and thats why iobit can find own thirdpart device in our pc that has newer driver. ( even that can help, but it could also get into trouble with newest driver.

gl with it.
( do note we all assume not a hardware issue, but software driver only ) but a driver cant work as intended if hardware cause it anyway. ( even inside a monitor is software only factory has acces to , ( not all know this ) we seen it as hardware issue only, but its factory internal software that cause this. )

so dont think its that simple software and hardware have to work together. in its driver.


do not MS dont make drivers ( not for other Brands product ) , and this is the case where things somehow cause this or multi issue lead to BSOD

thay only test for kernal crash issue ( cough cough ) point is they dont test if it even work
its sould not happend but i bet you will agree on to many combinations and you somehow found a issue.

[kitt]

TotallyJesse の投稿を引用：

Jaunitta 🌸 の投稿を引用：

Check your events erros. BSOD usualy driver related and that can also point to display as well.
Is your laptop using the dedicated gpu or the onboard integrated.
Check device manager>display adapter whats listed there as your default display adapter?

Hey,

It's a PC not a Laptop (the side is just called Laptops Direct).

Errors - isn't the 'who crashed' reports the same thing?

Display - NVidia GeForce RTX 2060 is listed.

Cheers

it is, but since people don't read posts nowadays and just go ahead and post anyway..

anyway did it crash today?

[totallyjesse]

kitt の投稿を引用：

TotallyJesse の投稿を引用：

Hey,

It's a PC not a Laptop (the side is just called Laptops Direct).

Errors - isn't the 'who crashed' reports the same thing?

Display - NVidia GeForce RTX 2060 is listed.

Cheers

it is, but since people don't read posts nowadays and just go ahead and post anyway..

anyway did it crash today?

Afternoon,

So far so good. Formatting the whole thing has fixed it I think? Booted up a few games today and it seems to be working fine.

Here's hoping it stays like this!

Cheers for your help again!